Hello Steve M and thank you for the feedback you posted on the Home Depot website. We are sorry to hear you received the incorrect mounting bracket for your Moen Banbury Towel Ring in Spot Resist Brushed Nickel. What you described is not consistent with the quality we strive to provide. As the original purchaser, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would be happy to help you and show you we stand by our products. Please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.