Hello Scott and thank you for the feedback you posted on the Home Depot website. We are sorry to hear your Moen Banbury Towel Ring in Mediterranean Bronze was scratched and missing mounting hardware. We would be happy to assist with a warranty replacement as the original product purchaser. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.