Customer Reviews for LG 28 cu. ft. 3 Door French Door Refrigerator with Ice and Water Dispenser and Craft Ice in Black Stainless Steel
- Sold Exclusively at The Home Depot
- LG's exclusive slow-melting Craft Ice
- LG's Smart ThinQ Technology with ThinQ Care
Customer Reviews
Mar 14, 2024
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Mar 13, 2024
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Mar 13, 2024
JUNK!!!
Lg refrigerators ARE JUNK!!!
I got one less been a year ago and been fighting lg since
My refrigerator will only go down to 38°. Everything is warm butter is melted. Milk is rotten and nobody at LG will fix it.
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Response from LG Digital Customer CareMar 13, 2024
Hi, Kenn. Thank you for taking the time to share your feedback on the LG Refrigerator (LHFS28XBS) model. We understand how important it is to have a properly functioning appliance. Please know this is not the experience we want you to have with our products, as we strive to provide reliable, durable, high-quality products that meet our customer's expectations and satisfaction. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Mar 13, 2024
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Mar 13, 2024
Great product
[This review was collected as part of a promotion.] I just bought this a few weeks ago and I am very happy with it. I love the dual ice maker and the craft ice cubes are great. The food drawers and plenty big.
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Customer review from lg.comMar 13, 2024
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Mar 13, 2024
Love this new Fridge!
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Mar 13, 2024
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Mar 13, 2024
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Mar 13, 2024
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Mar 13, 2024
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Mar 13, 2024
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Mar 12, 2024
Nice Fridge
We have had our refrigerator for about three weeks now. It replaced a side by side refrigerator freezer that was approximatley 24 cf. The increased size has been great. I like the in-door ice maker to save shelf space, but it does not make ice very fast (Keeping up with family of five). This is the first time with a bottom drawer freezer, but I am very happy with it. There is good space and the two drawers are nice to separate items. The craft ice maker is extreamly slow, but the cubes are big and last a long time in breverages. The vegetable drawers and the lower drawer of in the refrigerator require both doors to be open in order to access them. A minor thing, but I do like the three drawers. Overall, very happy with the refrigerator.
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Customer review from lg.comMar 6, 2024
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Mar 6, 2024
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Mar 6, 2024
HORRIBLE!
DO NOT GET A LG REFRIGERATOR!!! We purchase a home 4years ago that unfortunately came with an LG refrigerator. We've had nothing but trouble. The ice maker is rarely working. We've had to repair the compressor twice ($500). Our refrigerator is under a 10yr warranty. LG will only cover the cost of parts. LG rep suggested I negotiate the service fee with the tech that comes out. Calling LG's cust srvc is extremely frustrating and are told differently each time you call. Save yourself the headache and get a different brand.
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Response from LG Digital Customer CareMar 6, 2024
Hi there, Thank you for reaching us. I'm sorry to hear about the challenges you've been experiencing with your LG refrigerator. It's disappointing to hear that the ice maker and compressor have been causing issues. We understand how frustrating it can be dealing with repairs and service fees, and we apologize for any inconvenience this has caused you. We appreciate your feedback and will pass it along to the appropriate team for further review. If you have any other questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Mar 6, 2024
Compressor failure
I own my lg for 8 years and had to repair the compressor 3 times. It’s a known problem that they never fixed. I had to pay for labor which cost me $780 for the first to compressor and now lm going on my 3rd. It broke three years in a row.
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Response from LG Digital Customer CareMar 6, 2024
Hi there. Thank you for sharing your experience with us. We are truly sorry to hear about the repeated issues you have experienced with the compressor in your LG appliance over the past 8 years. We understand how frustrating and costly it must be to have to repair the same component multiple times. Your feedback is important to us, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Mar 4, 2024
delivery hassle on back order
When I placed the order and paid for the product I informed the sales person that I couldn't take delivery until I closed on my house. I wasn't sure when that would be. I pushed out the delivery date 60 days with an understanding (may have been my misunderstanding) that when I got the closing date I could call and request an earlier delivery. It is now a week later and I have my closing date which is about 30 days out. I was told that my original date (60) days out can't be changed and that the product is now on back order and that I may not even get it in 60 days. I can't review anything else because I haven't received my product. So far, so bad except for Specialty Department Supervisor Meridith in the Villages, FL store has been awesome!!
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Mar 2, 2024
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Mar 2, 2024
Really nice refrigerator!
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Feb 28, 2024
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Feb 28, 2024
Great refrigerator....It just took forever to get. After the first delivery failure it took HD another 3 weeks to bother to redeliver. Unfortunately this is not the first failed delivery I have had with Home Depot. Each time its the same thing. No one calls you or follows up. You have to call in, wait on hold for 1-6 business months and beg them to redeliver the item the had no idea wasn't delivered.
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Feb 28, 2024
delivery people scratched door frame both sides as it was a tight fit.
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Feb 26, 2024
Water tastes terrible...
It doesn't seem that LG provides a good filter -after dumping gallons of water it still is awful. I can safely say I've dumped about 7 gallons and tossed several trays of ice. Very frustrating and customer service did not care. No sorry or encouragement that it will be fixed. Do not feel good...Home Depot just doesn't seem to care. I've got an appointment on Wednesday but not feeling confident that it will get fixed.
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Response from LG Digital Customer CareFeb 27, 2024
Hi, there. We would like to express our gratitude for reviewing your recent experience with your LG Refrigerator (LHFS28XBD) model. We understand that the taste of the water from your refrigerator has disappointed you despite your efforts to resolve the issue by dumping gallons of water and ice. We apologize if our customer service did not meet your expectations in addressing your concerns. We are glad you have an appointment on Wednesday to address this issue. You may consider visiting this link to obtain more details regarding water taste: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Feb 23, 2024
Couldn’t be happier
I have the discontinued stainless steel model and I LOVE IT! It takes up the same exterior space that our old non-LG fridge did but there is so much more room inside. When we had family and friends over for Thanksgiving and Christmas, we never ran out of ice.
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Customer review from lg.comFeb 22, 2024
It is very spacious inside but you can not stand a tall juice bottle up in it without losing space elsewhere. It is suppose to be pointless but I still get fingerprints that I have to rub off.
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Feb 22, 2024
Family excited about new refrigerator.
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Feb 21, 2024
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Feb 21, 2024
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Feb 21, 2024
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Compare Similar Items
Refrigerator Width (in.) | |||
|---|---|---|---|
35.75 in | 35.75 in | 36 in | 35.625 in |
Depth (Excluding Handles) (in.) | |||
33.75 in | 34.25 in | 34.25 in | 28.875 in |
Height to Top of Refrigerator (in.) | |||
68.5 in | 70.25 in | 69.875 in | 68.625 in |
Ice/Water Dispenser | |||
Both | Both | Water Only | Both |
Installation Depth | |||
Standard Depth | Standard Depth | Standard Depth | Counter Depth |
