Customer Reviews for LG 26.1 cu. ft. Side by Side Refrigerator with ColdSaver and Door-in-Door in Stainless Steel

Hi there, thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please feel free to contact our social media department @LGUSSupport with the serial/model and phone number. We'd be more than happy to revisit this in hopes of improving your experience. ~Tanisha

Hey there. Let's see if we can turn that frown upside down and return your ice machine to its former glory. Please send us a private message on social media @LGUSSocial with your contact information, model, and serial number. We're always happy to help bring a chill to your favorite drink. ^ Diego

Hello Roland, we understand that having a malfunctioning refrigerator is unacceptable. We are here to help you resolve this issue by investigating the problem more closely. Please send us a private message on our social media platform, using the handle @LGUSSupport, and provide us with the serial/model number and a good phone number. We'll be waiting to show you that we're very concerned about getting this resolved for you promptly. ~Tanisha

Hi there. Thank you for taking the time in leaving us a review on your 26 cu. ft. Door-in-Door® Refrigerator. We understand that having a good working refrigerator is essential, and we want to ensure that you get the proper assistance towards this. When you get the chance, please send us a private message through our Facebook or Twitter platforms or call us at (800) 243-0000 and we'd be glad to assist you. ^Anthony

Hey there, we are so happy to hear how in love you are with your LG Door-in-Door. We'd love to look into the details on this; please send us a private message on our socials, @LGUSSupport. In the meantime, take a look at the new LG Door-in-Door, http://spr.ly/6420uYyNk. ~Tegan

Hey, we understand your experience doesn't meet our constantly improving standards and would like to offer our assistance. Feel free to send us a DM on Twitter or a PM on Facebook so that we can provide you with the support you deserve. We'd like the opportunity to help make things right. You're welcome to leave feedback about your experience here: http://spr.ly/6421Pok7R. We look forward to hearing from you. ^Chris

Hi, John. We apologize for the inconvenience you've faced with the compressor of your LG 26 cu. ft. Door-in-Door® Refrigerator, model LSXS26366S refrigerator. It's understandable to be concerned when unexpected issues arise with an appliance that is still relatively new. The need for a compressor replacement on a 3-year-old unit is certainly not a typical situation. While compressors are designed to last for many years, occasional malfunctions can occur. We're sorry for any frustration this has caused you. Please don't hesitate to reach out to us at 800-243-0000, and we'll be happy to discuss your specific case and explore possible solutions. Alternatively, you can send us a private message on our social media channels, @LGUSSupport on Facebook or Twitter. Your satisfaction is important to us, and we want to ensure that your refrigerator is functioning as it should. Thank you for bringing this to our attention, and we appreciate your patience as we work towards resolving the matter. We're committed to providing you with the support you need to ensure a positive experience with your LG product. ^Danee

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

We apologize for the disappointment you've experienced with the reliability of your LG Door-in-Door Refrigerator. Your many attempts to get your freezer cold enough are concerning. We regret that your experience has not met your expectations, and we want to ensure that you receive a more satisfactory experience moving forward. To address this matter promptly, we recommend reaching out to our LG Social Support team through Facebook or Twitter using the handle @LGUSSupport. Make sure to include the case number or model and serial numbers of the refrigerator. ~Rita

We are sorry to hear about the disappointment you've experienced with the lifespan of your LG refrigerator. We understand that the longevity of our products is crucial to our customers' satisfaction. Your feedback is valuable to us, and we want to address your concerns. While we cannot change the past, we are here to help explore potential options for resolving the issue with your refrigerator. Please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl

We're sorry to hear that your LSXS26386D Door-in-Door® Refrigerator is not cooling as expected. We understand the inconvenience this may have caused. Before the technician arrives, you may want to check out our troubleshooting guide for your unit. It can be found at https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you need further assistance, please don't hesitate to reach us via private message on Facebook or Twitter using @LGUSSupport. We're here to help! ^Luisa

Hi, there. We're sorry to hear about the issues you've encountered with your LG 26 cu. ft. Door-in-Door® Refrigerator, model LSXS26366D. It's essential to us that our customers have reliable and long-lasting appliances. We understand the inconvenience caused by the repeated failures, and we want to make sure we address this situation appropriately. Please contact our customer support team at @LGUSSupport on Facebook or Twitter to report the problem and schedule another service appointment. We'll work closely with you to find a solution that ensures your refrigerator is functioning optimally. We value your loyalty as an LG customer, and we aim to provide the best support possible. Rest assured that we take your feedback seriously and will use it to improve our products and services. Thank you for your understanding, and we're committed to resolving this matter to your satisfaction. ^Danee

Thank you for sharing your feedback with us. We apologize for the unpleasant experience you've had while trying to reach us. We want to assist you and address your concerns. For further assistance, please contact our social media team privately on Facebook or Twitter at @LGUSSupport. They will be more than willing to help and ensure a better experience for you. We appreciate your feedback, and we're here to assist you. ^Sam