Customer Reviews for LG 23.7 cu. ft. French Door Refrigerator in Stainless Steel w/Glide N' Serve and Tall Ice and Water Dispenser,Counter Depth
- 10 year manufacturer's limited warranty on linear compressor
- Slim SpacePlus Ice System allows even more space for door bins
- Smart Cooling System designed to help keep food fresh
Customer Reviews
Oct 7, 2023
Compressor Failure
[This review was collected as part of a promotion.] My LG refrigerator was an excellent product until the compressor went out. The refrigerator stopped cooling and all my food spoiled. This included all my refrigerated medication.
It turns out the compressor failure was a huge problem for many customers and a class action lawsuit was filed that the customers won.
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Response from LG US SupportOct 12, 2023
We hate to hear that the LG Refrigerator fell short of expectations. We would like to invite you to share your thoughts and suggestions with us on our LG feedback page, https://www.lg.com/us/support/feedback, as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Customer review from lg.comOct 6, 2023
Works for us
[This review was collected as part of a promotion.] We've been very happy with the product. Have owned for about 7 years. Disappointed that the compressor had to be replaced recently, but otherwise, it's worked well for us.
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Customer review from lg.comOct 4, 2023
Great product
[This review was collected as part of a promotion.] I thought my warranty ran out, but not so. I called LG after I had a service tech diagnosis problem. I called # inside refrigerator and BAM . All is perfect now. Thank you for standing behind warranty.
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Customer review from lg.comOct 3, 2023
Great fridge!
We have this fridge for about 2 months now and so far I can’t say anything bad about it. We really love the craft ice part especially the ball ice. The only one negative thing I can say is, I was ok with this fridge not having handles, but now I see a lot of finger prints, BUT the fingerprint proof part is great you wipe it off and it’s gone. So again no complaints about it.
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Customer review from lg.comOct 3, 2023
Not happy
Very dissatisfied with the reliability of this refrigerator. I had it for 8 years. Every two years the compressor went out, as well as other issues. But, it looked great on my kitchen.
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Response from Rita, LG US SupportOct 5, 2023
We hate to hear that your LG French Door Refrigerator fell short of expectations. Your review is very important to us, and we want to assure you that we take your concerns seriously. Please take a moment to share your thoughts on our LG feedback page, https://www.lg.com/us/support/feedback, as this will help our product development teams make necessary improvements for the future. ~Rita
Customer review from lg.comOct 3, 2023
Great feature and durabile.
[This review was collected as part of a promotion.] The refrigerator, on the whole, is excellent. It offers ample space and exhibits remarkable durability. However, there have been instances where it unexpectedly ceased operation. This issue has occurred twice now, both times due to problems with the compressor.
Upon consultation with a technician, I was informed that this particular model is known to have compressor issues. Given this knowledge, it raises questions about why the company did not issue a recall notice. I am hopeful that LG will assist in replacing the compressor to resolve this recurring problem.
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Response from LG Digital Care TeamOct 24, 2023
Hey there, we strive for great customer service at LG, and we see we have fallen short on your experience. We would love the opportunity to address this, if you would please send us a private message through one of our socials, @LGUSSupport, we would be more than happy to chat. ~Tegan
Customer review from lg.comOct 2, 2023
Poor Unit - 6 years and already not working
I purchased this new in November of 2017, stopped working October 2023. Compressor is out and LG will cover compressor but not labor. 6 years old with only two adults in the home will NEVER buy an LG product of any kind again.
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Response from LG US SupportOct 6, 2023
We hate to hear that the LG French Door Refrigerator fell short of expectations. Your review is very important to us, and we want to assure you that we take your concerns seriously. Please take a moment to share your thoughts on our LG feedback page, https://www.lg.com/us/support/feedback, as this will help our product development teams make necessary improvements for the future. ~Rita
Customer review from lg.comOct 2, 2023
The compressor failed within warranty period. Filed for claim. Still under process.
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Response from Customer CareOct 27, 2023
Hi! We realize how important your refrigerator is to your routine and are here to assist you during the repair process. So that we can help get this issue resolved as soon as possible, please reach out to us via PM on Facebook or via DM on Twitter. Our handle for these platforms is @LGUSSupport. We look forward to offering our support! ^Chris
Customer review from lg.comSep 28, 2023
First rate service
I bought the fridge eight years ago - the compressor failed. I didn't want to replace the fridge - LG repaired it!
The technician was great, the fridge had all at risk parts replaced in order to ensure that none of these could cause the fridge to fail.
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Customer review from lg.comSep 26, 2023
Great service
[This review was collected as part of a promotion.] The tech arrived promptly, diagnosed the problem accurately, and had the necessary parts with him. His professionalism was outstanding, and we were very happy with his work.
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Customer review from lg.comSep 21, 2023
Great features
Have frig for five years worked until compressor went out
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Customer review from lg.comSep 21, 2023
Has lots of features compared to other brands. LG
[This review was collected as part of a promotion.] Don't like the way the shelves are arranged. If I make enough room for milk and ice tea,not much room left for other items. The ice/water dispenser has to be perfectly aligned to not spill ice or water. If you have a glass the slightest off it spills.
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Response from Customer CareNov 8, 2023
Hi Brad! Thank you for reaching out and for your feedback. There are a couple of different ways that you can re-arrange your shelves that may help. Maybe rearranging will give you a selection that you would enjoy. If you ever have any questions for us please don't hesitate to send us a message over on Twitter @LGUS or give us a PM over on Facebook. - Trey
Customer review from lg.comSep 18, 2023
[This review was collected as part of a promotion.] I had compressor replace and repairs were great. Technician very knowledgeable, courteous and answered my questions. Refrigerator working great. Job well done.
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Customer review from lg.comSep 15, 2023
planned obsolescence!
Less than 5 years old and compressor had to be replaced.
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Response from Customer CareSep 29, 2023
We apologize for any frustration you have experienced with having to replace the compressor on the LG French Door Refrigerator! Your review is especially important to us, and your concerns will not go unnoticed and will be shared with our product teams to make future improvements. If you have any further concerns, please private message our social media support team on Facebook or Twitter using the hashtag @LGUSSupport and provide the model and serial numbers of your unit. We are always eager to help you! ~Rita
Customer review from lg.comSep 11, 2023
Terrible compressor reliability
Refrigerator was purchased 6 years ago (2017) and the compressor needed to be replaced.
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Response from Customer CareSep 18, 2023
Hey there. Thank you for taking your time in leaving a review regarding your 24 cu. ft. French Door Counter-Depth Refrigerator. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Customer review from lg.comSep 10, 2023
Terrible refrigerator
This refrigerators compressor went in 8 years. We thought it was the ice maker since the readout on the door said the freezer was -4 and the refrigerator temperature was 34. Everything defrosted and we lost a ton of food. I would not recommend buying LG
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Response from Customer CareSep 18, 2023
Hey there. Thank you for taking your time in leaving a review on your 24 cu. ft. French Door Counter-Depth Refrigerator. We understand the importance of having a working refrigerator, and we'd be more than happy to look into this more further for you. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Customer review from lg.comSep 9, 2023
[This review was collected as part of a promotion.] Compressor was under warrantee so was replaced with a new compressor which is not as quite as the original Compressor.
Not sure replacement is equal to the original compressor.
Can something be done to have replaced compressor quieter. ??
Thank you
John
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Customer review from lg.comSep 8, 2023
Don't be dazzled by it's good looks, LOW QUALITY!
Had it for just three years before the compressor failed. It would have cost me more to replace the compressor than to purchase a new refrigerator. This is a poor quality product I would not recommend to anyone.
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Response from Customer CareSep 14, 2023
Hey there. Thank you for taking your time in leaving us a review on your 24 cu. ft. French Door Counter-Depth Refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Customer review from lg.comSep 5, 2023
Component failure
Refrigerator failed within a few years and we lost all of our food and medication. For the price paid, expected it to last much longer. Repair process seems lengthy and inconvenient. Hoping future models are built without these issues. Our other LG appliances have lasted a while, and we are happy with those.
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Response from Customer CareSep 12, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your 24 cu. ft. French Door Counter-Depth Refrigerator. We want to ensure that you're getting a good quality experience with the purchase. This sadly doesn't seem to be the case, and we'd be more than happy to look into this. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Anthony
Customer review from lg.comAug 27, 2023
Ice-maker issues
[This review was collected as part of a promotion.] Bought in 2017 have had issues with the ice maker off and on for the last 3 years. Just had 2 major components replaced because fridge and freezer both stopped cooling. Decent fridge but would probably avoid the ice dispenser in the door in the future.
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Customer review from lg.comAug 27, 2023
Like the bottom freezer
I love this refrigerator. Easy to get items in and out.
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Customer review from lg.comAug 25, 2023
Hum
Worked fine for a couple years. Quit working one day. Took over a week to get a technician. It’s unrepairable ! Supposed to be under warranty coverage! LG support line is a joke! Complete run around!
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Response from Customer CareSep 7, 2023
We regret the inconvenience of this issue. This shouldn't have happened. We'd like the opportunity to make things right. Please reach out to us again so that we can show you just how much we value your business. ~ Tanisha
Customer review from lg.comAug 25, 2023
LG items and service are junk
Dont every by LG Products they are junk items with poor service
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Response from Customer CareAug 25, 2023
Thank you for taking the time to write a review. We’re sorry to hear that you had a negative experience with our customer service team. This is not the standard of service we aim to provide at LG. We apologize for any rude or unprofessional behavior you encountered. We take customer service very seriously, and we train our staff to be courteous and helpful at all times. Furthermore, we would like to learn more about what happened and how we can improve our service. ~Tanisha
Customer review from lg.comAug 24, 2023
Not fixed
[This review was collected as part of a promotion.] Fridge is still not working. It started making loud sound, probably a fan sound. It is not getting cold either.
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Response from Customer CareSep 6, 2023
Hey there, Bushan. Thank you for your review regarding your 24 cu. ft. French Door Counter-Depth Refrigerator. We understand the importance of meeting the expectations of your refrigerator, and we'd be more than happy to investigate this further. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Customer review from lg.comAug 22, 2023
Great product
Had it for 6 years and love it. Unfortunately we had to replace the compressor after 6 years. Compressor was covered but the labor was very costly. My recommendation is to go with basic model
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Customer review from lg.comAug 21, 2023
It’s a week now and I still didn’t get my food lost check
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Response from Customer CareAug 23, 2023
Hi Lucille, we understand your issue is still unresolved and would like to offer you further support! So that we can get you any available updates to your request, please contact us on Facebook or Twitter (@LGUSSupport). Please include your phone number in your direct or private message to us. We look forward to getting you the update. ^Chris
Customer review from lg.comAug 21, 2023
Very happy with this refrigerator!
We purchased this back in Aug 2019, worked great and still does. However a few months ago the compressor went out, but LG was on it and under warranty was repaired and has been working just fine, thanks LG
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Customer review from lg.comAug 20, 2023
Doesn’t last
The compressor went out after 4 years and had to be replaced. A year later, there was a problem with the cooling and the refrigerant had to be replace. It was very difficult dealing with LG customer service.
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Response from Customer CareAug 22, 2023
Thank you for taking the time to write a review. We’re sorry to hear that you had a negative experience with our customer service team. This is not the standard of service we aim to provide at LG. We apologize for any rude or unprofessional behavior you encountered. We take customer service very seriously, and we train our staff to be courteous and helpful at all times. Furthermore, we would like to learn more about what happened and how we can improve our service. ~Tanisha
Customer review from lg.comAug 20, 2023
LG Refrigerator w/ Icemaker for 21st Century!
This was our first icemaking refrigerator and we were very pleased with the output and features. Our first service call occurred after having the unit for 7 years. Service man Timothy B. was efficient, checked out every possible issue, and completed the work expertly.
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Customer review from lg.comAug 15, 2023
Great features but some mechanical problems
[This review was collected as part of a promotion.] I have had this product for 8 years. Four years ago due to a design flaw ice formed behind one of the vegetable drawers and resulted in failure of a fan and stopped the refrigerator from operating. Thawing of all the ice was the quick fix. Two years ago the same thing happened and a panel was replaced with a new design panel. This year the compressor failed. The repair was very expensive.
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Response from Customer CareAug 17, 2023
Thank you for taking your time in leaving us a review regarding your refrigerator. We always try our best to give our clients the best service we can, so it's distressing for us to hear that you had a bad experience. If you need more assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Customer review from lg.com
