Customer Reviews for LG 23.7 cu. ft. French Door Refrigerator in Stainless Steel w/Glide N' Serve and Tall Ice and Water Dispenser,Counter Depth
- 10 year manufacturer's limited warranty on linear compressor
- Slim SpacePlus Ice System allows even more space for door bins
- Smart Cooling System designed to help keep food fresh
Customer Reviews
Dec 16, 2023
Great Service
[This review was collected as part of a promotion.] the repairman was on time and excellent. He explained everything, was polite and fixed it.
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Customer review from lg.comDec 8, 2023
4 year owner
[This review was collected as part of a promotion.] I have had my LG for 4 years now. The compressor topped working and needed to be replaced a few months ago. Now the operation is rather loud with intermittent unfamiliar sounds. My faith in the product is being strained.
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Response from LG Digital Care TeamDec 19, 2023
Hey there! That doesn't sound right at all; some noises can be normal, but let's see if we can narrow it down. Check out this link with sound diagnosis: http://spr.ly/6420RpeUY. If these don't sound familiar or prompt you to reach out to support, private message us on social media @LGUSSupport. We're here to help, just a PM away! ^Gaby
Customer review from lg.comDec 7, 2023
Never again LG
LG refrigerator-never again. $3300+ and it’s not working, no cooling at all for no apparent reason. All troubleshooting & tests recommended in the manual, by LG service, by repairman & by every YouTube video show no problems. There’s much history on bad compressors, but that doesn’t seem to be the problem either. So after 5yrs & 4 months, I’ve had to order a new refrigerator. LG has no local repair people, & HD’s “extended” warranty runs simultaneous to the LG warranty-very misleading.
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Dec 7, 2023
Great unit
[This review was collected as part of a promotion.] Simple, easy to load, airy, Easy to clean. Absulutely silent
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Customer review from lg.comDec 7, 2023
Great unit, based on experience we repeat LG
[This review was collected as part of a promotion.] Very good experience, we replaced our 15years old similar units also frem LG. Old units were in excllent conditions still working well.
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Customer review from lg.comDec 6, 2023
Give them a chance
This refrigerator was in our new build home. We love it but after being in the home for a short time it went out. We were sick and almost gave up because we couldn’t find anyone that would work on it. We were also told LG wouldn’t work with us to fix it so I almost didn’t even try to call them.
After a call and a few emails they got someone out to fix it. They seemed appreciative to do it and didn’t give me a hard time.
Before you let others put them down give them a chance because they do have the best options when buying a refrigerator.
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Customer review from lg.comDec 3, 2023
Not Again..It aint working
[This review was collected as part of a promotion.] This refrigerator needs a new compressor every year!
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Response from Customer CareDec 5, 2023
We appreciate you leaving us your honest feedback on this refrigerator. Please know that we hear your concerns and want to offer our help to you! When you have the chance, please don't hesitate to send us a private message on social media @LGUSSupport, with your contact details, so we can further assist. -Anthony
Customer review from lg.comNov 18, 2023
Faulty fridge
[This review was collected as part of a promotion.] Compressor blew after 5 years and 2 months of having this fridge. The ability to repair with a trusted professional
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Response from Customer CareNov 20, 2023
Hi. We know how important your refrigerator is to a successful routine and would like to offer you the support of our social media team. So that we can help get your fridge back in working condition, please reach out to us at the handle @LGUSSupport. If you don't mind, please include your phone number and refridgerator information (model and serial numbers) in your private message to us. We look forward to hearing from you! ^Chris
Customer review from lg.comNov 14, 2023
New compressor at 3 1/2
[This review was collected as part of a promotion.] I have had this product for 4 years now. The first 3 1/2 were, as expected, uneventful. Then the product failed completely and a new compressor needed to be installed. Exactly one week after the installation, it failed again. For some unknown reason, two days later it resumed working. It has worked consistently for the 4 subsequent months. The refrigerator has acquired some new and interesting sounds however. In short, I have little confidence in this product.
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Response from Customer CareNov 14, 2023
Hi Don. Thank you for reaching out to LG with your question and your feedback. We understand how this can be frustrating. We are happy that you had your fridge serviced. However, we take these things seriously. We are interested in those new sounds your fridge is making. We would like to take a closer look. Reach out to our socials team @LGUSSUPPORT have your serial number ready for them. - Trey
Customer review from lg.comNov 13, 2023
LG SUCKS
[This review was collected as part of a promotion.] I have had this refrigerator for 7 years and will never buy another LG product, 2 icemakets, 1 compressor replacement does not make me a satisfied buyer.
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Response from Customer CareNov 14, 2023
Hi Wayne. We understand your experience with your refrigerator falls short of our standards and would like to address any issues or concerns you may have. Feel free to reach out to us on social media at the handle @LGUSSupport. Please include your phone number and refrigerator info. in your private message to us (model and serial numbers). We'd be happy to offer our assistance! ^Chris
Customer review from lg.comNov 13, 2023
Not my cup of tea.
We bought this unit in 2016 and I did not like the way some of it was arranged. Awkward to open the bins in the fridge area as both doors had to be open. A better design would have been 2 larger drawers instead of 3 small. I absolutely HATE the freezer. difficult to store items and the 2 sliding trays were not as useful as I thought they would be. We had a loss of cooling about a year ago (2022) and hubby cleaned the coils and reset the unit. It worked fine till last month, then the compressor completely ran out of freon due to a MFG defect and to fix was more than a new fridge. We opted to NOT get another LG b/c all repair people said LG compressors are notorious for going out. We went back to a side by side Frigidaire Gallery counter depth. Much happier now. Will never buy another LG.
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Response from Customer CareNov 14, 2023
Thank you for sharing your experience with the LG Refrigerator - LFXC24726S. We apologize for any inconvenience caused by the design and functionality of the unit. Your feedback is important to us, and we will take it into consideration for future improvements.If you have any further questions or need assistance, please feel free to send us a private message on Facebook or Twitter through @LGUSSupport. We'd be pleased to provide help and do the best that we can to rectify this for you.
Customer review from lg.comNov 10, 2023
LG repair
[This review was collected as part of a promotion.] Appointment for repair was longer than a week to wait.
Had to request for a detailed receipt, wanted to see what included was!
this is our 3rd repair on this refrigerator, will think twice before buying another LG.
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Response from Customer CareNov 11, 2023
We recognize that a functioning refrigerator is crucial for storing and preserving your food. We understand the inconvenience caused by multiple repairs, and we apologize for any frustration it has caused. Furthermore, we value your loyalty and will work towards providing a better experience in the future.
If you still require assistance, please send us a private message to @LGUSSupport on Facebook or Twitter. We'd be pleased to provide further assistance and do the best that we can to rectify this for you.
Customer review from lg.comNov 8, 2023
Love the ice maker with crushed ice option
[This review was collected as part of a promotion.] We purchased this LG refrigerator when we built our new home in 2017. We have loved the features on this refrigerator. No issues until recently when the linear compressor failed. We contracted LG about the problem and they we great to stand behind their product. The problem was resolved quickly.
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Customer review from lg.comNov 7, 2023
Repair
Fixing the problem Doesn’t seem like a priority
Other then that I always liked my fridge but having it not be a priority I lost Food and meds costing a lot of money
Hopefully things get better about making sure the consumer is the Prioty
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Customer review from lg.comNov 6, 2023
BEST Refrigerator ever!
I shopped for a week at 3 different stores. I found MY refrigerator with more perks than I expected. I love the outer door to get oj, milk, butter, and condiments without using energy opening the full door. The water levels are convenient. The middle drawer can be used as a refrigerator or freezer. How cool is that!
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Customer review from lg.comNov 6, 2023
Beware LG refrigerators
[This review was collected as part of a promotion.] Compressor went out and, due to the cost and lack of warranty, we sent the fridge to the junk yard
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Response from LG Digital Care TeamNov 7, 2023
Not the junkyard! Send us a private message via our social media account, @LGUSSupport, next time so we can see what we can do to assist. ~Tegan
Customer review from lg.comOct 28, 2023
Great service
Good technician. Performed job quickly and fix problem.
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Customer review from lg.comOct 25, 2023
Not worth the headache!
[This review was collected as part of a promotion.] Pretty fridge, but I have gone through two new compressors in 6 years, and now it died again last weekend. Loud noise, stopped working and then it came back from the dead 24-hours later (after throwing out a bunch of spoiled food) and now the water/ice do not work. The first compressor died before the first year was up, the second one died approx. 3 years later and we also had issues with the internal area of the ice maker freeze up as well. Two trips out for that issue! Instead of taking any chances and wasting my time getting it repaired, I ordered a new non-LG fridge. The delivery person said that this happens a lot, and people cancel their new fridge order and then the LG that died and came back to life, dies one week later. Avoid the headaches and don't buy this fridge.
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Response from Customer CareNov 2, 2023
Hi there. We never want our customers to experience multiple issues with our products, and we wish we had been able to rectify this before you had to purchase a new fridge. Nevertheless, we appreciate you sharing the feedback as this helps us to improve for the future. We hope to get you back on our team one day! ~Ave
Customer review from lg.comOct 22, 2023
Nice
[This review was collected as part of a promotion.] Wish lasted longer before we needed a major repair but otherwise love the style of the fridge
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Customer review from lg.comOct 21, 2023
Compressor issues
We bought this refrigerator 5 years ago.
It made it to th 4 year mark and then T
this refrigerator has had major issues all year. On of the repair services listed on LG for our area let us know they stopped servicing LG all together because their compressors go and replacing them does not seem to help. We are buying a new refrigerator.
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Response from LG Digital Customer CareDec 7, 2023
Hi Angela! We apologize for the issues you've faced with your LG refrigerator and the frustration it has caused. We understand the importance of having a reliable appliance, especially one that you've had for five years. At LG, we strive to provide high-quality products, and we apologize for any inconvenience caused by the major issues you've experienced with your refrigerator. We understand your decision to purchase a new refrigerator, given the recurring issues you've encountered. While it's unfortunate that we couldn't resolve these issues to your satisfaction, we want to assure you that we take customer feedback seriously and will use it to improve our products and services. If you have any further questions or need assistance, please don't hesitate to reach out to us on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Oct 19, 2023
Problematic
Purchased 9 years ago and has had 4 technician visits. Compressor failure twice, circuitry issues, and several cooling issues, .e.g., ice on fan(s), etc. I have the dust blown out from the compressor area once a year. I take care of it, but it struggles to take care of me.
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Response from LG Digital Care TeamNov 2, 2023
Let us take care of you! Please send us a private message with your socials, @LGUSSupport, with your LG French Door details. ~Tegan
Customer review from lg.comOct 18, 2023
[This review was collected as part of a promotion.] Lg technician who came to install under warranty compressor was very knowledgeable and did an exceptional job.
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Customer review from lg.comOct 18, 2023
Repair
[This review was collected as part of a promotion.] On time repair and let me know what the problem was and how/when it could be fixed.
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Customer review from lg.comOct 17, 2023
Buyer beware! Compressor issues.
Just got rid of this fridge as the compressor broke for a SECOND time in 8 years!!
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Response from Customer CareNov 9, 2023
Hi, there. Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the compressor breaking on your fridge. Our goal is to provide reliable products, and we understand the frustration that comes with having an issue with our product. If you have any further concerns or questions, please don't hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.
Customer review from lg.comOct 17, 2023
It died after 4.9 years. ...................................................................
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Response from Customer CareNov 8, 2023
Hi. We realize how underwhelming it may feel when your favorite appliance requires repairs and would like to offer you the support of our social media team. So that we can help get it back in working condition as soon as possible, please reach out to us on Facebook or Twitter. Our handle is @LGUSSupport, and you're welcome to send us a private message with your phone number and refrigerator information (model and serial numbers). It would be our pleasure to help! ^Chris
Customer review from lg.comOct 16, 2023
Works great. Keeps proper temperatures and very quiet.
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Customer review from lg.comOct 16, 2023
I bought this 5 yesterday 10 mo ago and loved it until the compressor started going out. It's not that old. It should last longer than that for the amount of money I paid for it.
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Response from Customer CareNov 9, 2023
Hi Mfarmer468. LG does not strive for this kind of experience. I would like an opportunity to look at this closer to see what we can do about it. Please prepare the serial and model number and reach out to us @LGUS on Twitter and on Facebook via a PM. - Trey
Customer review from lg.comOct 12, 2023
LG refrigerators are unreliable
I purchased this refrigerator in 2016. The compressor failed in 2023, was replaced under warranty, and then failed again about a month ago (out of warranty, and out of the ability for the Class Action lawsuit to compensate me for the repeated failure. This is not a reliable refrigerator
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Response from Customer CareNov 6, 2023
Hi there. We appreciate your time in leaving us a review on your 24 cu. ft. French Door Counter-Depth Refrigerator. We want to ensure that you get the best of experience when it comes to the repair of your unit and would like to take a second look into this. We must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. ^Anthony
Customer review from lg.comOct 9, 2023
Do not purchase!
[This review was collected as part of a promotion.] I would not recommend purchasing this refrigerator. The compressor went bad and it took me 3 days to find a repair service that would even look at an LG refrigerator because of the terrible warranty process. LG did give me the name of 3 companies that repair LG, but none of them would come to work on an LG. After calling 17 different companies, I finally convinced a local service provider to deal with the repair. I will never buy an LG product again based on this experience.
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Response from LG Digital Care TeamOct 27, 2023
Hey there, we understand your experience with LG has not been a great one. We would love the chance to talk in a private message through our socials, @LGUSSupport, so we can look into more details. ~Tegan
Customer review from lg.comOct 9, 2023
Waste of money
I bought my refrigerator in 2017 and it has already failed 3 times. LG doesn’t stand behind their product and refuses to cover the labor costs to replace the same component (the compressor) that keeps failing… not to mention the food that we have now lost 3 time. I wouldn’t recommend this product to anyone and would look for a better company that will respond appropriately if their product is junk.
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Response from LG US SupportOct 9, 2023
We're sorry to hear that your experience with the LG Refrigerator was disappointing. We understand how frustrating this can be and want you to know that we truly appreciate your feedback. Rest assured that we take your concerns seriously and will do everything we can to prevent similar issues from occurring in the future. Thank you for bringing this to our attention. ~Rita
Customer review from lg.com
