Customer Reviews for Kidde Firex Hardwired Smoke Detector with Photoelectric Sensor and 9-Volt Battery Backup

Hello. What is the alarm saying when it chirps? Unplug the alarm and take it down and call us with the alarm in hand at 1-800-880-6788 so we can figure out what is going on and get this resolved for you.

Hello. Failed how? Please call us with the alarm in hand at 1-800-880-6788. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved.

Hello. Please call us at 1-800-880-6788 before you replace them. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved. False alarms are most commonly caused by something interfering with the sensor. To clean the alarm, hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key. See the owner's manual. Some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. Try cleaning out the alarms. If you have the issue again, find the alarm setting off all of the others and call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you.

Hello. Difficult, how? You do have to wire the wiring harness plug into a 3 wire circuit like most hardwired smoke alarms. To plug in the alarm, squeeze the tabs on either side of the plug and push into the holes and spikes provided. Call us at 1-800-880-6788 with pictures ready to email to us the issues you are having getting to the alarms and perhaps we can advise or help.

Hello. If you have issues with our alarms again, please call us at 1-800-880-6788 before you replace them. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved. False alarms are most commonly caused by something interfering with the sensor. To clean the alarm, hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key. See the owner's manual. Some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. Try cleaning out the alarms. If you have the issue again, find the alarm setting off all of the others and call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you.

Hello. False alarms are most commonly caused by something interfering with the sensor. To clean, after disconnecting the alarm and removing any removable battery: hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key. See the owner's manual. Some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. Try cleaning out the alarms. If you have the issue again, find the alarm setting off all of the others and call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you.