Customer Reviews for Kidde Firex Hardwired Smoke Detector with Photoelectric Sensor and 9-Volt Battery Backup

Hello. What was the issue with the alarms? If you have issues with our alarms again, please call us at 1-800-880-6788 with the alarms in hand before you replace them. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved.

Kidde Product Support is here to assist in any situation where you have questions or problems with an alarm. When calling us, we ask questions such as "what is the expiration date on the original battery?" Do you see a solid green light on your alarm? Does the alarm test properly when running on battery only? Kidde stands behind our alarms. For assistance, we are available M-F 8am - 8pm ET and Saturday 9am - 3pm and will help.

Hello. Why? Call us at 1-800-880-6788 with these alarms in hand before you return them. Whatever the issue is, we can help.

Hello, Was the original unit going into a false alarm? False alarms are most commonly caused by something interfering with the sensor. Because photoelectric alarms can be sensitive to particles in the air, we recommend cleaning the alarm. To clean, hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year. Take note of the location for this alarm. Kidde recommends that alarms not be installed near air vents, ceiling fans, or flues. We also recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly discourage having these alarms installed in garages and attics, though Heat Detectors can usually be installed in these locations. Representatives are available to troubleshoot at 1-800-880-6788. We do stand behind our products, and we are happy to figure out what is going on and help resolve this for you.

We would like to know what type of problem you were experiencing with the alarm. Kidde stands behind our alarms. We want to help and are available to assist if you are having any problem with an alarm. Please call us at 1-800-880-6788 when you are with the alarm. We will take the necessary steps to determine what is going on with the alarm and resolve the issue for you.