Customer Reviews for Kidde 10-Year Worry Free Smoke & Carbon Monoxide Detector, Lithium Battery Powered with Photoelectric Sensor

Hello. Please call us at 1-800-880-6788 while onsite with the alarms before you replace them. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved. Some of your alarms may be in one the locations to avoid listed in the owner's manuals. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. False alarms are most commonly caused by something interfering with the sensor. To clean the alarm, hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. Try cleaning out the alarms. If you have the issue again, call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you.

Hello. No, the battery will not cause a fire using the alarm. The warning you are referring to is "WARNING! Failure to discharge alarm as instructed prior to disposal may create potential for lithium battery related fire or hazard" Yes, if you dispose of the alarm without discharging the battery, the battery might get damaged in the trash or cause a short from damage or contamination. This might create heat which is true for any battery or battery-operated device. Batteries should be disposed of properly to avoid battery related fire or hazard. However, if you discharge the alarm according to the instructions, this will render the alarm safe for disposal by draining the battery. There is not a risk when the battery is just being used while the alarm is properly installed.

Hello. What activates the battery is when you put the alarm onto the bracket for the first time, the bracket is supposed to hit an internal switch which turns on the battery. Sometimes you have to put the alarm onto the bracket firmly to get it to activate the battery. If you have issues with our alarms again, please call us at 1-800-880-6788 with the alarms in hand before you replace them. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved.

Hello. Before you replace the alarm, please call us at 1-800-880-6788 with the alarm in hand. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved.