Customer Reviews for Kidde 10 Year Worry-Free Hardwired Smoke Detector with Intelligent Wire-Free Voice Interconnect

Hello. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key. Once you know where the issue is happening, it is usually easy to figure out what is causing the alarms to go off. To find the initiating unit, look for one that is flashing RED or GREEN at least once every second while in alarm mode, then follow the reset procedure on that unit. If the alarm stopped on its own before you could find that flashing light, the initiating unit will flash for 1.5 seconds every 10 seconds. Some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. Find the alarm that is setting off all of the other and call us with that alarm in hand so we can figure out what is going on in that location that is causing issues and get this resolved for you.

Hello. "Defective" how? What was the issue with the alarm? Please call us with the alarm in hand at 1-800-880-6788 so we can figure out what is going on, how to keep the issue from happening again, and get this resolved for you. We do stand behind our products and we are happy to troubleshoot and figure out what is going on and get an issue resolved.

Hello. We apologize for the inconvenience. Finding that unit that is setting off all of the other alarms off is the key. To find the initiating unit, look for one that is flashing RED or GREEN at least once every second while in alarm mode, then follow the reset procedure on that unit. If the alarm stopped on its own before you could find that flashing light, the initiating unit will flash for 1.5 seconds every 10 seconds. If there are no obvious signs of a fire, the alarm should be cleaned before being reinstalled. If this is happening after 6 months, some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. False alarms are most commonly caused by something interfering with the sensor. To clean, after disconnecting the alarm and removing any removable battery: hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. Try cleaning out the alarms and checking the locations. Once you find the alarm setting off all of the others, call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you.

Hello. False alarms are most commonly caused by something interfering with the sensor, yes. Usually cleaning them out very thoroughly with compressed air will clear the alarms. Some of your alarms may be in one the locations to avoid listed in the owner's manual as well. Call us with the alarms in hand at 1-800-880-6788 so we can figure out what is causing this and how to keep it from happening again and get this resolved for you.

Hello. It sounds like with the first alarm some debris or soot got into the alarm. False alarms are most commonly caused by something interfering with the sensor. To clean, after disconnecting the alarm and removing any removable battery: hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. It is also possible that some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms. Try cleaning out the alarms. If you have the issue again, call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you.

Hello. A chirp every 30 seconds might not be a low battery. It might be that it lost connection with the other alarms or that one of the diagnostics testing the alarm and the sensors might have been tripped. Call us with the alarm in hand at 1-800-880-6788 and let us help you figure out what is going on and get this resolved for you.

Hello. If you have interconnected alarms, the first step is finding the initiating unit, as that is the key to stopping all of the interconnected units from sounding: To find the initiating unit, look for one that is flashing RED or GREEN at least once every second while in alarm mode, then follow the reset procedure on that unit. If the alarm stopped on its own before you could find that flashing light, the initiating unit will flash for 1.5 seconds every 10 seconds. If there are no obvious signs of a fire, the alarm should be cleaned before being reinstalled. False alarms are most commonly caused by something interfering with the sensor. To clean, after disconnecting the alarm and removing any removable battery: hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We recommend cleaning out all of your smoke alarms at least every 6 months to a year and at this point we would recommend cleaning out all of your other alarms as well as a preventative. Try cleaning out the alarms. If you have the issue again, find the alarm setting off all of the others and call us with that alarm in hand at 1-800-880-6788 so we can get this resolved for you. If you are having these issues after a month, some of your alarms may be in one the locations to avoid listed in the owner's manual. This would especially include alarms being installed within 3 ft (.9m) of a forced air supply ducts used for heating or cooling, ceiling or whole house ventilating fans, or other high air flow areas. We recommend that alarms not be installed near vents, flues, chimneys, or fans. We recommend that alarms not be installed near doors or windows near areas directly exposed to the weather. We strongly recommend not to install these alarms in garages, attics, and crawl spaces as you will get temperatures, dust, insects, and chemicals that can cause nuisance alarms.

Hello. This unit is a hardwired unit that has to be hardwired. That pushed out area on the back of the alarm does not push out far and should have gone into the electrical box. Make sure you are wiring in our hardwired alarms. The batteries on the hardwired alarms are only backups for short term power outages and are not designed to be the main power for the alarms for the full 10 years.

Hello jbeans9, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Monday through Friday from 8:00 AM – 5:00 PM EST. They are the experts and will be able to help you. Thank you.

Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Monday through Friday from 8:00 AM – 5:00 PM EST. They are the experts and will be able to help you. Thank you.

Hello. If there are no obvious signs of a fire, the alarm should be cleaned before being reinstalled. False alarms are most commonly caused by something interfering with the sensor. Normally, to clean after disconnecting the alarm, hold the unit by its edge and thoroughly blow through the gap on the side of the unit with compressed air (like keyboard cleaner). We would recommend cleaning out your alarms every 6 months to a year. Using a hammer on an alarm voids the warranty but we understand the issue of the alarms going off and needing them to stop. At this stage, call us with the alarm in hand at 1-800-880-6788 and let us see what one-time exceptions we can make. Refer to this review and my response. In the future, the alarm can be deactivated on the back by pushing in the area that says break tab and then turning the screwslot on the back to permanently deactivate.

Hello NoKiddeFan, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Monday through Friday from 8:00 AM – 5:00 PM EST. They are the experts and will be able to assist. Thank you.

Hello Steve, Thank you for your review. We appreciate your feedback and look forward to assisting you with home safety and protecting every moment.Please call Kidde support at 1-800-880-6788. Open Monday through Friday from 8:00 AM – 5:00 PM EST. They are the experts and will be able to assist. Thank you.

Hello Mitch, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Monday through Friday from 8:00 AM – 5:00 PM EST. They are the experts and will be able to assist. Thank you.

Hello Michael, Thanks for reaching out. We value your input and would like to assist if possible. Please call Kidde support at 1-800-880-6788. Open Monday through Friday from 8:00 AM – 5:00 PM EST. They are the experts and will be able to assist. Thank you

Thank you for your review. We appreciate your feedback and look forward to assisting you with home safety and protecting every moment.