Thanks for taking the time to provide us with your review and feedback. We're glad to hear you like the look and quality of our sinks and are sorry to hear that you have experienced some scratching with this kitchen sink. Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad, accompanied by a deep cleansing agent such as Bar Keepers Friend. Also, typically when water spots appear on a Stainless Steel Sink like ours it is simply surface discoloration. This is usually taken care of permanently with a stainless steel polish and/or cleaner when used according to the directions of the cleaning product. Products such as Bar Keeper’s friend and a fine 3M Scotch Brite pad are both great options that we strongly recommend. Our main goal is to ensure you are 100% satisfied with your Kraus products and for that reason all of our products include a Limited Lifetime Warranrty. Please also feel free to contact our customer service department directly at 1-800-775-0703 or email us directly at customerservice@kraususa.com and reference case # 157705 so I can look into this personally.
Thank you for taking the time to leave your feedback and for sharing your experience with us. Best, Mike Kraus USA