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Customer Reviews for KOHLER Mazz Single-Handle Pull-Down Sprayer Kitchen Faucet in Vibrant Stainless

Internet #205388002

Model #K-R72511-SD-VS

Store SKU #1000111730

  • 1-, 2-,3- or 4-hole installation (escutcheon included)
  • Dual spray function that includes Sweep Spray technology
  • Optional soap dispenser included

Customer Reviews

  • 3.4
    out of 229 reviews
  • 50% recommend this product
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Showing 1-30 of 229 reviews
The faucet is of high-quality construction and is well designed,...
The faucet is of high-quality construction and is well designed, making installation a breeze. I installed two and they took less than five minutes each. I’ve had no issues with the handles and the spray pattern is great.
by
  • Verified Purchase
The spray function is not powerful enough ...
The spray function is not powerful enough
by
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Handle
We bought this faucet 1/2/2016... It's a beautiful faucet....I had this faucet probably 2 weeks and started having trouble with the handle ALWAYS coming loose and I have been dealing with this situation for over 2 years cause couldn't find our receipt until recently I would have to keep tighten the handle up at least 3-4 times a week!!!!!!...and now today I can't get the handle to screw back on at ALL! The sad thing is that I really LOVE this faucet just wish this handle situation would get fixed. I would not recommend this faucet although I understand there was a update on this faucet and the handle problem was suppose to be resolved. Well I wish they would give me another updated faucet!!!
by
Response from Kohler Product ExpertSep 12, 2018
CharChar, my name is Jessica with Kohler Customer Service. I am very sorry to hear of the issue you are having with the handle being loose. We take pride in our designs and are disappointed that your experience has been less than exceptional. Please contact our Customer Service team at KohlerCustServ@kohler.com. There has been a design change to the handle of the Mazz faucet and we would like to provide you with the replacement. We look forward to hearing from you! - Jessica P. KOHLER Customer Service.
    1 found this review helpful
    Wife loves it!!
    Wife loves it!!
    by
    • Verified Purchase
    • Recommended
    Beautiful design
    Beautiful design
    by
    • Verified Purchase
    • Recommended
    Soap dispenser spins 360 degrees with a slite touch. It...
    Soap dispenser spins 360 degrees with a slite touch. It seem a rubber washer or something is missing to give some resistance from spinning.
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    This faucet not only looks beautiful it is also very functional.
    This faucet not only looks beautiful it is also very functional.
    by
    • Verified Purchase
    • Recommended
    Excelent...
    Excelent
    by
    • Verified Purchase
    Love ❤️ the faucet!! ...
    Love ❤️ the faucet!!
    by
    • Verified Purchase
    This faucet is exactly why you buy Kohler. Elegant,...
    This faucet is exactly why you buy Kohler. Elegant, easy installation, Quality parts, beautiful finish.
    by
    • Verified Purchase
    Great Look!
    Purchased this for an upgraded kitchen. Love how long the hose is and having the 2 spray options. Looks great and so far, so good!
    by
      • Recommended
      easy to install for any handy person. Handle issues...
      easy to install for any handy person. Handle issues seem to be fixed [see reviews of two years ago]. Directionality is confusing at first for people used to other brands.
      by
      • Verified Purchase
      I love this faucet, it brought a whole new feel...
      I love this faucet, it brought a whole new feel to my kitchen, which was starting to feel so outdated.
      by
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      I trashed my delta after about 5 $20 repair kits and replaced with the Kohler 4 hole Mazz, easy t...
      I trashed my delta after about 5 $20 repair kits and replaced with the Kohler 4 hole Mazz, easy to install, includes stainless supply lines and no-drip soap dispenser, nice soled faucet docking with a good spray. For the cost of only $180 and lifetime warranty, a good bargain. I feel sorry for the customer complaints about the loose handle, try about 2 drops of blue locktite if your handle comes loose !!!! Sorry about all the cry babies over the loose handle. This is a good quality faucet
      by
        • Recommended
        1 found this review helpful
        Kohler Single Handle Pull Down Faucet
        Love this faucet!! The sleek design, the strong sprayer and the soap dispenser was the perfect replacement for my existing faucet. Was sceptical about a one lever pull down but this faucet is amazing!
        by
          • Recommended
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          3 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Went in easy. ...
          Went in easy.
          by
          • Verified Purchase
          HORRIBLE HANDLE!!! Have to tighten screw (which isn't so easy) almost every 3rd day as it loosens...
          HORRIBLE HANDLE!!! Have to tighten screw (which isn't so easy) almost every 3rd day as it loosens with each use! If you don't tighten this screw with the allen wrench it will eventually just fall off. I read Kohler is aware of this DEFECT and has not addressed it properly or at all, including my lengthy email I sent to them regarding this defective handle over 3 months ago. Unfortunately, I am a procrastinator and am finding it difficult to schedule a plumber to re-install as well as going to the store to get another replacement faucet. Therefore, I have been dealing with this problem for months now. The handle will work fine for a day or so and then slowly loosens each time you use it. I really liked the style and functionality of this faucet when it is not loose but this need to tighten the screw every few days is quite annoying. I purchased a $25K kitchen(INNERMOST) from Home Depot and had my own installer for all. I plan to return this defective faucet ASAP.
          by
          Response from Kohler Product ExpertFeb 20, 2017
          Hello, my name is Sarah with Kohler Customer Service. I'm so sorry you have had trouble with your Kohler Mazz faucet and that you never received a response to your email. I can only speculate, but I assume it was not received on our end. We would love to help you with your faucet. We have redesigned the handle to eliminate this issue and would like to send you the updated handle quickly! Could you please reach out to us directly at KohlerCustServ@Kohler.com? We look forward to helping you soon! -Sarah B. KOHLER Customer Service
            Kohler Mazz
            it looks great on my kohler Sink. Didn't install the soap dispenser b/c I use the hole for my new water filter faucet.
            by
              • Recommended
              Works fine ...
              Works fine
              by
              • Verified Purchase
              I'm thoroughly disappointed with this faucet. We bought it in 2015 and had the loose handle probl...
              I'm thoroughly disappointed with this faucet. We bought it in 2015 and had the loose handle problem. Kohler sent the replacement kit, which worked for a little while, but then the handle came loose again. We had a plumber tighten it a few months ago, but now it is loose once more. It appears to be unfixable, and it has really shaken my trust of this brand.
              by
              Response from Kohler Product ExpertJan 10, 2017
              Hi Rbh, my name is Sarah with KOHLER Co. I am sorry to hear the replacement Mazz handle is not staying tight. This is unusual and we would like to look further into your order to ensure the correct replacement handle was sent. We have redesigned the Mazz handle and the replacement is installed a different way, eliminating the problem with the handle becoming loose over time. Please contact us directly at KohlerCustServ@kohler.com. We look forward to helping you soon! -Sarah B. KOHLER Customer Service
                1 found this review helpful
                Beautiful look but even after receiving a repair kit from Kohler the handle still comes loose. W...
                Beautiful look but even after receiving a repair kit from Kohler the handle still comes loose. We only have two adults in our household so it's not from grabbing the handle too hard or using it constantly. Finish hides water spots, unlike my Kohler bathroom fixtures, but that's another review, but I just can't believe Kohler can't figure out a permanent solution to the handle issue. I've owned the for one year and will be looking for a replacement Very disappointing
                by
                Response from Kohler Product ExpertJan 4, 2017
                Hello, my name is Sarah with KOHLER Co. I am truly sorry to hear your replacement handle did not eliminate the problem with your handle coming off. This is unusual. We would like to look further into your order to ensure the correct handle was sent to you. Could you please contact us directly at KohlerCustServ@kohler.com? We hope to hear from you soon! -Sarah B. KOHLER Customer Service
                  1 found this review helpful
                  Very nice looking faucet that was easy to install. Works great!
                  Very nice looking faucet that was easy to install. Works great!
                  by
                  • Verified Purchase
                  • Recommended
                  Bought 6/2016 and professionally installed. Handle loose from start. When it was ready to fall of...
                  Bought 6/2016 and professionally installed. Handle loose from start. When it was ready to fall off found it was redesigned because of a known flaw. Kohler will replace for free. Beware the included Allen wrench (5/32) for the set screw is bigger than the one required (3/32) for the old set screw. It's only been a couple weeks since reinstalling but so far so good.
                  by
                    2 found this review helpful
                    The product fits fine and operates without a fault. Nice product
                    The product fits fine and operates without a fault. Nice product
                    by
                    • Verified Purchase
                    • Recommended
                    Showing 1-30 of 229 reviews

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                    Price:
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                    Finish Family

                    Stainless Steel

                    Stainless Steel

                    Polished Chrome

                    Stainless Steel

                    Faucet Hole Fit

                    2

                    2

                    1

                    1

                    Sensor Activation

                    No Sensor

                    No Sensor

                    No Sensor

                    No Sensor

                    Features

                    Advanced Spray, Pull Out Spray Wand

                    Advanced Spray, Pull Out Spray Wand

                    Advanced Spray, Pull Out Spray Wand

                    Advanced Spray, Pull Out Spray Wand

                    Deckplate Included

                    Deckplate Not Included

                    Deckplate Included

                    Deckplate Not Included

                    Deckplate Not Included