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Customer Reviews for KOHLER Mazz Single-Handle Pull-Down Sprayer Kitchen Faucet in Vibrant Stainless

Internet #205388002

Model #K-R72511-SD-VS

Store SKU #1000111730

  • 1-, 2-,3- or 4-hole installation (escutcheon included)
  • Dual spray function that includes Sweep Spray technology
  • Optional soap dispenser included

Customer Reviews

  • 3.4
    out of 229 reviews
  • 50% recommend this product
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Showing 1-30 of 229 reviews
Very simple installation (other than wiggling under the sink ...
Very simple installation (other than wiggling under the sink ;<) Operation is a bit different but overall normal flow and sprayer velocity is Awesome! Excellent improvement to our kitchen!
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  • Verified Purchase
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
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  • Verified Purchase
I love my new faucet. Easy install. It went right...
I love my new faucet. Easy install. It went right in and I didn't have to buy anything extra to make the connections.
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  • Verified Purchase
I love it. Easy to install and easy to keep...
I love it. Easy to install and easy to keep clean.
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  • Verified Purchase
Easy installation, Kohler quality, fast delivery to the house....
Easy installation, Kohler quality, fast delivery to the house.
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  • Verified Purchase
Was what we expected! Installation was very easy except for the fact that getting under the sink ...
Was what we expected! Installation was very easy except for the fact that getting under the sink at my age was the biggest draw back. Looks great on our sink and is very easy to operate. Would recommend this to all that need a new fixture because of the ease of installation. Lives up to the Kohler name.
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  • Verified Purchase
  • Recommended
elegant simple easy to install...
elegant simple easy to install
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Very nice faucet. Simple, and sleek Easy to...
Very nice faucet. Simple, and sleek Easy to keep clean and not many areas for grime to hide. I would recommend it
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  • Verified Purchase
Great faucet ....you do have to get used to the way the handle works...the way you turn on hot an...
Great faucet ....you do have to get used to the way the handle works...the way you turn on hot and cold water and mix.....once you get used to it it is absolutely wonderful.
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  • Verified Purchase
  • Recommended
Although we liked the appearance online, it had 2 flaws...
Although we liked the appearance online, it had 2 flaws when we received it. It was much taller than the description said and the handle had to go backwards beyond vertical f the temperature mixing. This did not give us enough clearance to use it effectively.
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Response from Kohler Product ExpertNov 12, 2020
WILFRED, my name is Jessica with Kohler Customer Service. I am sorry to hear of this. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with this product and aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We hope to hear from you soon. - Jessica P. Kohler Customer Service.
  • Verified Purchase
Works great. Removal of old much harder than install....
Works great. Removal of old much harder than install. Great water pressure. I installed the Allan screw in handle with locktight bc of reviews indicating it loosens. Looks like Kohler had already corrected problem with loctite it had blue substance on threads. Works great so far.
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Love this faucet. Every expectation met and more. ...
Love this faucet. Every expectation met and more. Great value.
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  • Verified Purchase
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  • Verified Purchase
Stay away from this product
Love the look of this faucet, but the need to to tighten the set screw every month or so means I'll be replacing it. I supposedly received the "new and improved" version of the faucet, which had "fixed" the problem with the handle. I then needed the repair kit in order to try to remedy the problem. That did not work either. The handle loosens to the point where it spins around every 4-6 weeks. I expected better from Kohler. Am currently looking to replace. So disappointing.
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Response from Kohler Product ExpertOct 7, 2020
Hi bbunko, this is Sarah with Kohler Co. I'm very sorry to hear your Mazz kitchen faucet handle is not staying attached and needs constant tightening. This is nothing you should expect during normal use. We'd love to connect with you to aid with your warranty. Please email us at KohlerCustServ@kohler.com. Your satisfaction is our top priority! -Sarah S. Kohler Customer Service
    2 found this review helpful
    The faucet is a nice sleek look.
    The faucet is a nice sleek look.
    by
    • Verified Purchase
    • Recommended
    Normally the hot water is always on the left side of handle, but in this when you move it to the ...
    Normally the hot water is always on the left side of handle, but in this when you move it to the right then the hot water comes. I don't know why?
    by
    • Verified Purchase
    • Recommended
    Part of a kitchen remodel
    I decided to go with the Kohler brand for a kitchen remodel 2 years ago because Moen and Delta have been slipping in quality in recent years with plastic parts where they can't be seen (until they break). Yes, they offer a warranty but wait until you get the "shipping and handling" costs for a plastic retainer. Anyway, I liked the esthetics of the Mazz and decided to give it a try in spite of some negative reviews which frankly, seemed a little picky. When the product arrived, the first thing I did was check the handle which must have been the revised design because it seemed fine. I secured the set screw anyway with Locktite and it has yet to loosen. The other complaint was the you have move the handle TOWARD the body to turn on the water flow. In my opinion, this is a genius innovation by Kohler. Apparently, the people who complained about this don't actually cook or are just way too set in their ways. I love it. When my hands are all goopy from handling raw meat or other messy food prep all I have to do is hit it with my elbow to rinse. I also like the fan spray. As a cook, it works great to clear debris into the disposal. I pre-adjust everything before installation so the faucet turns just right and so on. A professional installer won't take that kind of care. Nice job Kohler!
    by
      • Recommended
      Went in easy and looks and works great. I like the way this one has a wide mist spray.
      Went in easy and looks and works great. I like the way this one has a wide mist spray.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Exactly what I wanted. And it arrived in a...
      Exactly what I wanted. And it arrived in a couple of days.
      by
      • Verified Purchase
      Great to install. I love the spray setting!...
      Great to install. I love the spray setting!
      by
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Easy install, looks good, works great. Extremely happy with the...
      Easy install, looks good, works great. Extremely happy with the purchase.
      by
      • Verified Purchase
      Great price, super fast delivery and quality product ...
      Great price, super fast delivery and quality product
      by
      • Verified Purchase
      easy to install, works great...
      easy to install, works great
      by
      • Verified Purchase
      Just what I wanted it to be. Fairly simple installation....
      Just what I wanted it to be. Fairly simple installation.
      by
      • Verified Purchase
      I am a little disappointed in that the faucet is...
      I am a little disappointed in that the faucet is continually moving instead of stable. This is something that you don’t know until it is installed.
      by
      Response from Kohler Product ExpertAug 8, 2019
      Hi Mary, this is Sarah with Kohler Co. I'm sorry to hear you aren't completely satisfied with your Mazz kitchen faucet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We appreciate you taking the time to provide us with this feedback. It's been shared with the appropriate department within our organization. We would like to connect with you to learn more about the location of where it is unstable; so that we can help! Please email us at KohlerCustServ@kohler.com for warranty assistance. It's important to us that you're able to use and enjoy your kitchen faucet! -Sarah S. KOHLER Customer Service
      • Verified Purchase
      Showing 1-30 of 229 reviews

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      Finish Family

      Stainless Steel

      Stainless Steel

      Polished Chrome

      Stainless Steel

      Faucet Hole Fit

      2

      2

      1

      1

      Sensor Activation

      No Sensor

      No Sensor

      No Sensor

      No Sensor

      Features

      Advanced Spray, Pull Out Spray Wand

      Advanced Spray, Pull Out Spray Wand

      Advanced Spray, Pull Out Spray Wand

      Advanced Spray, Pull Out Spray Wand

      Deckplate Included

      Deckplate Not Included

      Deckplate Included

      Deckplate Not Included

      Deckplate Not Included