Excellent replacement part. The included tool wasEasy o use....
Excellent replacement part. The included tool wasEasy o use. Handy.
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Verified Purchase
Apr 19, 2023
New Dispenser leaked water when operated from the top where...
New Dispenser leaked water when operated from the top where handles meet the base. No fix available except return for a refund.
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Response from InSinkEratorApr 24, 2023
Hi Hector, we're sorry to hear about your experience with your new dispenser. Based on what you described, it's possible that your faucet valve is leaking and will need to be replaced. To assist you further, please contact us via https://support.insinkerator.com/app/ask.
Verified Purchase
Mar 2, 2023
Excellent product. The original InsinkErator lasted slightly over 5 years. We just don't like the high price of this unit. But overall, we're happy.
Excellent Product. We love the color and sturdiness of the faucet.
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Verified Purchase
Feb 22, 2023
Recommendation purchasing
Easy install and works great.
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Verified Purchase
Feb 15, 2023
The unit started to leak - purchased it in 2017
I had an instant hot water filter in my former house that lasted for more than a decade and may still be functioning, but I sold my home and don't know the current status of the unit.
I purchased an Insinkerator in 2018 and like others have mentioned in their reviews it started to leak several months ago where the levers are located. I need to replace the unit but obviously will purchase a different brand.
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Response from InSinkEratorFeb 15, 2023
Hi Coast17, thank you for letting us know your situation. We can imagine how inconvenient that would be. If the leak is coming from the lever of your faucet, there is no fix to it. The faucet will need replacement. We have strict quality control measures in place for all our products. I'm happy to report through regular evaluation and testing of our FHC1100 faucet we have not found a trend of any issue. To better assist you, please contact us via https://support.insinkerator.com/app/ask. We’ll be happy to help.
Customer review from insinkerator.com
Feb 4, 2023
The Insinkerator faucet leaks from the cold water handle when...
The Insinkerator faucet leaks from the cold water handle when activated This is unacceptable. It cost me quite a lot for a plumber to install this new unit and now I am completely dissatisfied
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Response from InSinkEratorFeb 6, 2023
Hi Margaret, thanks for your feedback. We completely understand how you feel about the situation. With what you've described, your faucet will need a replacement. Please reach out to us via https://support.insinkerator.com/app/ask to assist you further.
Verified Purchase
Jan 25, 2023
This is my third InsinkErator……it will be my last!!! The...
This is my third InsinkErator……it will be my last!!! The quality is POOR. I was forced to purchase this product, again and again because it is the only one that fits into the hole in my granite. Next time it breaks…..I’m putting in a cream dispenser! DONE!
At 700.00 and change…..TOTALLY RIDICULOUS!!!! TOTAL RIP OFF!!!!!
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Response from InSinkEratorJan 26, 2023
Hi Judith, thanks for your feedback. We're sorry to hear that your previous faucet had an issue. You can be assured that we have a strict quality control measures in place for all of our products. I'm happy to report through regular evaluation and testing of our hot water dispensers, we have not found a trend of any issue. That being said, if you encounter an issue again with your new faucet and you're unhappy with it, you can rest assured we'll be here to help. Please contact us via https://support.insinkerator.com/app/ask.
Verified Purchase
Jan 20, 2023
Unit came with defective part and customer service at insinkerator...
Unit came with defective part and customer service at insinkerator was only mildly helpful and did not put a rush on it even though the plumber was already on the job;.
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Response from InSinkEratorJan 23, 2023
Hi Paul, thanks for your feedback. We are truly sorry for the inconvenience that this has caused you. We do not have the ability to expedite shipping at this time. The only option is ground shipping for the units and parts. The shipping may take 3-5 business days to arrive. We hope for your understanding.
Verified Purchase
Jan 7, 2023
hot water faucet
Great quality, easy installation highly recommend it
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Recommended
Dec 28, 2022
Reservoir Leaks
We've had the unit for 5 years and it's worked great for what we need. However, when I was changing the filter and ran the hot water for a few minutes as instructed, I noticed a sizeable amount of water coming out of the bottom of the reservoir. After a few more times, I ascertained it was interior and I pulled the reservoir cover off and discovered one of the bolts holding the two sections together was rusted and the Styrofoam surrounding the unit rust stained. I believe I need a new gasket, can you point me in the right direction?
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Response from INSINKERATORDec 31, 2022
Hi JPech, thanks for sharing with us and we're sorry to hear about the leak. We'd like to learn more about your experience and see how we may be able to help. You can reach out to us via https://support.insinkerator.com/app/ask.
Recommended
Customer review from insinkerator.com
Dec 7, 2022
Great product, but expensive....
Great product, but expensive.
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Verified Purchase
Nov 16, 2022
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Verified Purchase
Sep 30, 2022
The unit matched the original and was fairly priced....
The unit matched the original and was fairly priced.
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Verified Purchase
Sep 7, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 3, 2022
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Verified Purchase
Aug 27, 2022
Too expensive and average design. I regret wasting money on...
Too expensive and average design. I regret wasting money on this
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Response from InSinkEratorAug 30, 2022
Hi David, thank you for your review. All comments from our customers are important to us, and we're sorry we failed to meet your expectations. If you ever need assistance, you can always reach us at https://support.insinkerator.com/app/ask.
Verified Purchase
Jul 6, 2022
Easy install
Installation was simple and easy.
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Verified Purchase
Jul 5, 2022
replacement
the old hot/cold dispenser started leaking on the hot side. the service person said it need to be replaced and so we ordered a new one. it still leaks a little when the hot gets heated up but only a few drops. i expected no leaks the repairman said it is because of pressure build-up.
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Response from INSINKERATORJul 7, 2022
Hi jvon, thanks for posting your review and we're sorry you had a leak. Water boiling in the tank can also cause the water to drip from the faucet when the temperature is set too high. You can try to lower the thermostat on the tank slightly. Check out our troubleshooting guide here that may help resolve the issue: https://support.insinkerator.com/app/answers/detail/a_id/913.
Recommended
Customer review from insinkerator.com
Jun 30, 2022
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Verified Purchase
Jun 2, 2022
Very Convenient & stylish but do not last
This is my 3rd FHC1100 in 11 years. The 1st one was replaced under warranty and this is the 3rd set.
Even though it does not last longer than I like, it does look stylish & very convenient.
If you do not mind replacing it in every 4 years, it performs well as long as it lasts.
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Customer review from insinkerator.com
May 26, 2022
Easy peazy install for the novice
Directions were easy to read and understand. Color coded hoses ans couplings of different sizes made the job a no brainer snap.
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Recommended
Customer review from insinkerator.com
May 15, 2022
No, the water connection was too short and parts that...
No, the water connection was too short and parts that were referenced in the directions were missing.
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Response from InSinkEratorMay 16, 2022
Hi phayes33, thanks for posting a review. We’re sorry that our product didn’t meet your expectations. For installation, the tank must be located within 16" of the faucet and 30" or less of a standard grounded outlet. You can find this information on page 9 of the owner’s manual: https://bit.ly/3Nm9p15. Also, the only tube that can be extended in our faucet is the copper line. We don't recommend extending the plastic and silicone tubes as they may affect the performance of your unit. If a part is missing in your package, please don’t hesitate to contact us at https://support.insinkerator.com/app/ask. We’ll be happy to help you!
Verified Purchase
May 12, 2022
Could not be without my hot/cold faucet!
This is actually our second Insinkerator Hot/Cold faucet. Our first one lasted about 15-16 years before needing to be replaced. I'm sure anyone with basic plumbing knowledge could install this, especially as a replacement, but since we had a plumber coming to fix some other issues, we had him install this too. I love having instant hot water for my tea. This unit bypasses our water softener so it's our go-to for any drinking.
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Recommended
Customer review from insinkerator.com
May 12, 2022
Very convenient. Use it every day for hot water!!...
Very convenient. Use it every day for hot water!!
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Verified Purchase
May 12, 2022
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Verified Purchase
Apr 19, 2022
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Verified Purchase
Mar 22, 2022
No - for $300 I expected the tank too....
No - for $300 I expected the tank too.
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Response from InSinkEratorMar 24, 2022
Hi Mike, thanks for posting a review. All comments from our consumers are important to us and will be sure to pass this on to our marketing team.
Verified Purchase
Mar 16, 2022
Pricey but Worth it!
Smooth operation with the filter system i have installed as well as an insta-hot. This is definitely an investment but you get what you pay for
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Recommended
Customer review from insinkerator.com
Mar 4, 2022
Great, if it works
Purchased and installed after removing the old one. Then noticed that the nozzle stem was bent backwards slightly. Not perfect, but we could live with it.
then the Nozzle began to sputter and spray water everywhere.
InSinkerartor has agreed to replace the whole faucet.
Good, but now I have to remove and reinstall once more (a real pain under my crowded sink!)
The main issue is trying to communicate with them. I filled out a request on their website, they answered in a few days. But when I hit 'reply' the returning email bounced time and time again. My only way to get back to them was to go and fill out another form! This has been the real struggle with this issue.
Hopefully my new faucet will arrive soon, and I can put this behind me.
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Response from INSINKERATORMar 7, 2022
Hi Corky01, thanks for posting a review. All comments from our customers are important to us, and we’re sorry to hear about your negative experience with our products and service. Your feedback helps us do better. We are looking into this issue with our website and hope to resolve it promptly. Again, thank you for letting us know about this.
Recommended
Customer review from insinkerator.com
Feb 21, 2022
I love having instant hot water
This product makes life so much easier - no kettles, no waiting. Instant hot water to make tea any time of the day.