#1 Home Improvement Retailer

Customer Reviews for GE 1.7 cu. ft. Over the Range Microwave in Stainless Steel

Internet #204478541

Model #JVM6172SFSS

Store SKU #1000020674

  • Convenience cooking controls make operating quick and easy
  • Auto and time defrost options
  • 1.7 Cu. Ft. capacity

Customer Reviews

  • 4.4
    out of 452 reviews
  • 87% recommend this product
Filter by:
Showing 1-30 of 452 reviews
Trash
Didn’t last 6 years! All appliances in my home are GE and where in the new home we bought . All the GE appliances are going out including our dishwasher ! Ge use to be good appliances not anymore ! Buyer beware.
by
Response from GE_AppliancesMay 26, 2021
Hello, thank you for your review. We are very sorry that your microwave stopped operating properly after nearly six years. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
    Looks great and love features
    Just installed it looks great and I love the features would recommend
    by
      • Recommended
      GE Microwave
      We just put in new cabinets and the microwave looks great against the white cabinets. It is very big and was easy to install for a beginner.
      by
      • Pro
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Microwave
      The only complaint I have is the shelf inside the microwave is too low. It makes it very inconvenient to heat up food
      by
      • DIY
      • Verified Purchase
      Great features!
      Have used all GE items and have always been satisfied!
      by
        • Recommended
        Great features
        Great appearance, great quality, and great operation
        by
          • Recommended
          Great new color
          Love the easy functions ! The size is perfect! Fits a dinner plate perfectly
          by
            • Recommended
            Lasted three years
            Parts to repair the keypad in this microwave are almost as much as a new microwave. Disgusted and am changing brand loyalty from GE. Not throwing any more money at this lemon!
            by
            Response from GE_Appliances Nov 8, 2019
            Hello Lizzie1961 - We're sorry to hear of your keypad experience. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave.
              The lower basket design is poor, junky
              Try putting some good designs in the lower basket .
              by
              Response from GE_Appliances Jul 11, 2019
              Hello Chasmanit - Your suggestions for improvement with the design are appreciated. As we always strive to improve our products for our customers, we'll be sure to share your comments with our engineering staff. Thanks for choosing GE Appliances!
                Failed after 2 years
                A decent basic microwave; it failed after 2 years. One of the safety devices, perhaps a thermal cutout, is intermittent, and it needs service. Vent fan is NOT quiet, FYI. Also has hot spots when cooking.
                by
                  Nothing but trouble
                  We have had this unit for right over two years and have had nothing but trouble from day 1! Of course the builder swears this is the best model out there but I do not concur. I would NOT recommend this or any other GE product for that matter.
                  by
                    Great Microwave
                    This is an excellent appliance. Looks good on my renewed kitchen. Modern and elegant.
                    by
                      • Recommended
                      Door Handle Problems
                      This microwave has good aesthetics but the door handle started delaminating less than 12 months from when we purchased it. It is advertised as an "above range unit" but it certainly does not seem to live up to its billing. Just bought a new handle which isn't cheap!
                      by
                      Response from Consumer Service Dec 8, 2017
                      Hello BBH4 - We are very sorry to hear about the issue you have experienced, as this is not something we would expect to occur. Our hope is that with this new handle the microwave will continue to serve you and your family well for many years to come. - TREY@GEA
                        Happy With My GE Microwave (Model: JVM6172DF1BB)
                        My original unit was accidently damaged by a home contractor. Of course they offered to replace my damaged microwave. This unit was available with the right functions. The look, ease of use and adequate functions fits my needs. Thanks GE!
                        by
                          • Recommended
                          Very nice
                          We are so happy to our new home ,we're using all GE appliances.
                          by
                            • Recommended
                            Stopped Working!
                            I bought my microwave in Jan. 2017. I live by myself and use the microwave very infrequently. It just stopped a few weeks ago. All the obvious items to check have been checked (e.g., fuses). Will not buy this model again.
                            by
                            Response from GE Appliances Oct 24, 2017
                            Hello, We appreciate you providing feedback on your microwave. We regret your experience. This is not what we would expect from our appliances. We have forwarded your comments to our quality control team. Thank you for your feedback.
                              Exceptional Value, very easy to use.
                              This came standard on a newly purchased home, we loved it as it matches the rest of the appliances that came with it.
                              by
                                • Recommended
                                Worked well for a little while
                                My microwave now is a fancy lit storage box with a vent-a-hood with storage. Only after a short time the microwave no longer microwaves. The light comes on and the table stills turns but the main function has stopped. After research I have learned that over the stove microwave with venta-a-hoods are not as practical as they are sold to be. I found in my research that many other people have had the same issues. I maintained my filter system per instructions that came with the machine but it seems that regardless of following these instructions, steam from cooking with the combination use of the vent-a-hood causes issues with the electronic components inside the microwave. Very disappointing because we designed our kitchen to have the look of a over the stove microwave
                                by
                                  Classy and functional
                                  The microwave looks wonderful with out appliances . Very classy look to it and very functional . Recommend it to anyone . We love it !
                                  by
                                    • Recommended
                                    Sturdy
                                    Bought floor model - works like new- takes a bit to get used to from older Mike we had but a solid appliance
                                    by
                                      • Recommended
                                      Nice
                                      Quite quickl and nice looking clean. Could use lighted control buttons
                                      by
                                        • Recommended
                                        Microwave for me
                                        I love my new GE Microwave. I have a couple of other GE Products and hope to complete my kitchen with all GE appliances. They are always beautiful & never disappoint. My new microwave is wonderful. It's quiet, efficient and I love the new touchpad. Thank you, GE!
                                        by
                                          New Microwave
                                          New house with builder microwave. offered through builder.
                                          by
                                            • Recommended
                                            Hard to see
                                            I replaced my old GE Microwave with this one. Though the installation was straightforward, after the installation I had trouble seeing the printing control pad buttons. Old Microwave were in white against a black background. Now they are dim gray and difficult to see. Is there lighting behind the pad to make the printing easier to wee?
                                            by
                                            Response from GE AppliancesNov 3, 2016
                                            Hello, Thank you for taking the time to write a review on your new microwave. We regret your experience. There is no lighting behind the pad. As we always strive to improve our products for our customer, we will be sure to share your comments with our engineering staff.
                                              The night light- and surface light stopped working
                                              The night light- and surface light stopped working soon afer it was installed.
                                              by
                                                Looks great, overall good features.
                                                I recently built a home and GE appliances were the only brand offered through the builder. Product is pretty good but similar to one I had in the apartment I rented while my home was being built. My only real criticism is that the wire rack is pretty flimsy.
                                                by
                                                  • Recommended
                                                  Nice looking
                                                  Love it. Would give it a 5 except the turntable is a tiny bit jerky. Worries me a little.
                                                  by
                                                    • Recommended
                                                    GREAT LOOKING MICROWAVE
                                                    This product was provided to me by the contractor who built my home.
                                                    by
                                                      • Recommended
                                                      great features
                                                      New homeowner and upgraded appliances. Microwave works well and looks good
                                                      by
                                                        • Recommended
                                                        Microwave Oven
                                                        We bought this over-the-range microwave oven to replace a similar ten-year old unit that was damaged when a breadbasket literally caught fire in the oven. The same basket had been microwaved in the same way literally hundreds of times before. The new oven was easily installed and works well - just the way it is supposed to.
                                                        by
                                                          • Recommended
                                                          Showing 1-30 of 452 reviews