Hello, Valued Customer. We're terribly sorry that this has been your experience with your freezer and it did not work as expected. This is not the experience we are aiming for you to have. Please know we make every effort to ensure our consumers have the best experience with their purchase, and your experience does not go unnoticed. If you’re needing assistance with the repair process or have any questions we may be able to help with, please don’t hesitate to reconnect with us by live chat on www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we will be happy to assist. -Rox