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Customer Reviews for Frigidaire 22.2 cu. ft. Side by Side Refrigerator in Stainless Steel, Counter Depth

Internet #204160708

Model #FGHC2331PF

Store SKU #1000011179

  • Smudge-Proof Stainless Steel resists fingerprints
  • Full-Depth Shelves in Counter-Depth Platform
  • Tall Water and Ice Dispenser makes it easy to fill water bottles

Customer Reviews

  • 3.9
    out of 3,236 reviews
  • 76% recommend this product
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Showing 1-30 of 3,236 reviews
Worst refrigerator ever had!!
1. You have to open refrigerator door past 90 degrees to pull out the plastic cooling doors, or you hit the refrigerator door gasket. 2 If you use some crushed ice, then go to cube ice comes out to fast and spills all over. 3 If ice gets caught in the little ice dispensing door, ice and water will not stop coming out until you get the ice clog fixed by then you have water/or ice all over the floor.
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Response from Online Outreach Specialist Dec 18, 2018
Hello, skyhawk222. I understand your concerns regarding your refrigerator. We would like to gather more information about your refrigerator. Please contact us at 1.888.203.1389 Mon-Fri 8a-8p EST.-R'Shaye
    3 year life span
    I bought this refrigerator for a kitchen remodel and it died after only three years. I had appliance repair here and they even spoke to Frigidaire on the phone. The compressor on the refrigerator went. I replaced it with a whirlpool brand. My previous whirlpool refrigerator last 20 years. What are incredible waste of money and resources. I would never buy a Frigidaire product again.
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    Response from Online Outreach SpecialistDec 6, 2018
    Thank you for sharing your refrigerator experience, Colette218. I hate to hear that this has happened. Although we were unable to resolve your concerns, we hope that you would reconsider our brand in the future. Kindly, Courtney
      Overall great, but annual repairs is bad
      [This review was collected as part of a promotion.] Fridge has been great. Problem is the interface panel. Seems that annually we have to have it replaced. Luckily we are on an extended service plan so it's covered at no additional cost, but we are on the third replacement of the panel now because lines in the display go dead.
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      Response from Online Outreach SpecialistDec 27, 2018
      Hi there. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Kindly, Anna
        Good but has its faults
        [This review was collected as part of a promotion.] Strengths: roomy, adjustability of shelves, quiet enough, fingerprint resistant cabinet. Weaknesses: very variable temp from top(too warm) to bottom (too cold) of the refrigerator section. Milk needs to be down low and salad up top. Lettuce freezes if you use the drawers at the bottom. If milk is on top shelf, it turns in 3 days. Solution is to rearrange foods where you wouldn't normally put them, and use the drawers only for very hardy vegetables like root vegetables. Too bad, otherwise this would be a great refrigerator.
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        Response from Online Outreach SpecialistNov 27, 2018
        Hello, Robert56. Thanks for your feedback and continued support of Frigidaire. I regret to hear that you had experienced issues with your refrigerator. Have you attempted adjusting the humidity settings of your crisper drawers and the temperature of the refrigerator? Also, ensure that your refrigerator is not packed to the point that the air cannot be properly circulated. Also be sure to prevent your food items from blocking the fan vents. If this doesn't resolve your concern, contact us at 888.203.1389 for further assistance. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! -Alexis
          Nice fridge
          [This review was collected as part of a promotion.] Came with the house. A good selling point. Came from a small apartment with a small refrigerator. Now I can store more frozen food.
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          Response from Online Outreach RepresentativeNov 15, 2018
          Hello, Steevo. Congratulations on your new home! I am happy to welcome you to the Frigidaire Brand Family. Great to hear you are enjoying the spacious interior of your Frigidaire Gallery 36 Inch Counter-Depth Side-by-Side Refrigerator. I hope you enjoy all the great features, like the Store-More™ Gallon Door Bins; which gives you room for larger items — like a gallon of milk. We appreciate your review and rating. Feel free to contact us should you have any questions about your fridge’s features; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST. –Best Regards, Derrick
            • Recommended
            Great Refrigerator!
            [This review was collected as part of a promotion.] This came in our new 5th wheel and we just love all the great features. It is easy to keep clean. We love that we can set the temps on the freezer and fridge sides. the water filter is easy to access and replace.
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              • Recommended
              Works great but LCD went out nearly right away :(
              [This review was collected as part of a promotion.] We've had this fridge for a little over a year now. We bought it as a second fridge for our garage. We wanted a counter depth so we'd have a replacement for our kitchen fridge if that one stopped working since that fridge is about 10 years old now. This fridge works great. My only complaint is that nearly right away the LCD panel on the front that shows the temps inside had voids nearly right away so you can't tell what the actual temp is inside the fridge or freezer. The temperatures on the outside screen are really nice to have so you can see if everything is working ok without having to open the fridge doors.
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              Response from Online Outreach SpecialistOct 25, 2018
              Oh no, Patty in New Bern! I can certainly understand your concern with missing segments in the LED screen. We would like to see how we can help. Please give us a call at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
                • Recommended
                Good temperature control
                [This review was collected as part of a promotion.] I like the refrigerator, though when you get ice it dumps it so fast that it usually spills some on the floor. The freezer works well and the water dispenser too.
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                  • Recommended
                  Nice Product
                  [This review was collected as part of a promotion.] I got it with the home I purchased and it works well and excellently designed.
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                    Refrigerator Review
                    [This review was collected as part of a promotion.] It keeps the cold food cold and the frozen food frozen. The water comes out clean but I would like if it were colder. You have to use the ice to get cold water but sometimes the ice has that stale taste (even when I dump it out so the fridge makes fresh ice). The display pad is easy enough to figure out and the fridge runs with very little noise (important in an open floor plan).
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                    Response from Online Outreach SpecialistOct 17, 2018
                    We appreciate you taking the time to share your detailed feedback. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
                      • Recommended
                      Great features
                      [This review was collected as part of a promotion.] I purchased a little more than 6 months and has performed to expectations thus far.
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                        • Recommended
                        Great Refrigerator!
                        [This review was collected as part of a promotion.] I love this refrigerator. Had it forca year now and ot still works great. I love the side by side easy to open doors and I have plenty of space for my food.
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                          • Recommended
                          New homeowner
                          [This review was collected as part of a promotion.] Nice design and water/ice feature works very smoothly. Very nice features except the first drawer sticks and screeches every time we open it. There is also some strange storage feature on the door that I can't figure out what it's for.
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                          Response from Online Outreach SpecialistOct 2, 2018
                          Hello there, Superfly22! Thanks for your feedback and Welcome to the Frigidaire Family! We are pleased to hear that we could provide such an enjoyable refrigeration experience for you. We would like to see what we can do to help! At your earliest convenience, please contact us at 888. 203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST. Best Regards, Alexis
                            • Recommended
                            Ice maker
                            [This review was collected as part of a promotion.] The ice despenser is not that great on this appliance. The ice continually clogs up the despencer and forces the rubber seal to remain in an open position. THis seems to be a design issue that needs to be corrected.
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                              • Recommended
                              Expected better
                              [This review was collected as part of a promotion.] The seal kept popping out around the fridge door. Took me sticking it back in every couple of weeks for months before it finally stayed in place. The ice dispenser dumps like an avalanche and the water dispenser is too far out and sprays past our cups. Water filters are incredibly expensive to replace. But my food is cold.
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                              Response from Online Outreach SpecialistAug 29, 2018
                              Thank you for taking the time to share your refrigerator experience, Berrym. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
                                We have owned this fridge for just over two years now. The digital display lights are showing si...
                                We have owned this fridge for just over two years now. The digital display lights are showing signs of wearing out and there seems to be a problem with the seal on the freezer (which has caused water damage on our floors beneath the unit). The ice cube holder comes in and out awkwardly such that it seems always on the verge of breaking. This is still a half-decent little fridge, but I have a bad feeling that we'll have to replace it within the next couple years.
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                                Response from FrigidaireSupportAug 22, 2018
                                I can understand your concern, JMWBerwyn. We want you to be happy with your appliance. Please contact us directly so we can see how we can assist you with your concerns. We can be reached at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi Frigidaire
                                  No Ice
                                  [This review was collected as part of a promotion.] Bought with my new 2018 RV and the ice maker is not working. Have still not been able to get warranty to fix
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                                  Response from Online Outreach SpecialistAug 23, 2018
                                  Hey djy9348, we hate to hear that your ice maker is not working properly. After reviewing your account, it does appear that Mr. Appliance was scheduled for service on August 7, 2018. If there were complications with the appointment, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
                                    Good product
                                    [This review was collected as part of a promotion.] Sleek look and very organized. The ice maker is the only issue I’ve had.
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                                    Response from Online Outreach Specialist Aug 21, 2018
                                    Hi Hughes007! We thank you for taking the time to provide your feedback on your purchase and glad to hear that you are happy with the design. So that we are able to get a little information about ice maker matter, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
                                      • Recommended
                                      Perfect refrigerator!
                                      [This review was collected as part of a promotion.] This product came in my Heartland Bighorn fifth wheel and I couldn’t have been more excited about it! This appliance offers great space for all vegetables, fruits, and drinks with much room to spare! Also, I won’t ever have to buy a bag of ice again, since this appliance makes ice itself and keeps everything very cold. I love this appliance!
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                                        • Recommended
                                        Don’t buy this Fridge.
                                        I hate this refrigerator. I purchased it May 2017 brand new from Home Depot. A day after it was installed the ice maker stopped working. I called asking to replace the fridge, but they said they don’t do that. They said they would send out a service repair man. Luckily he was able to fix it. Then the noise that came from this fridge was ridiculous. After only having the refrigerator for a year and 2 months, it stilopped working. I came home, and all the food was spoiled. The freezer and fridge had stopped cooling. I called a repair guy and found out there was a leak in the piping somewhere in the wall of the fridge that was not fixable because of where it was located. Needless to say, now I have a broken, useless fridge that is only a year old. What a waste of money. Do not buy this fridge.
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                                        Response from FrigidaireSupportAug 15, 2018
                                        Hi Rhondal! We certainly apologize for your experience with your refrigerator. We place a great deal of emphasis on quality control and there are occasions when even the best products may malfunction. So that we are able to gave more insight pertaining to your concern, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. –CiCi Frigidaire
                                          Nicest fridge I’ve ever owned
                                          [This review was collected as part of a promotion.] Bought it a little over a month ago and it works great. Stays cold. I love the digital temp readings and the digital menu on the fridge. I also love all the space inside.
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                                            • Recommended
                                            Great fridge great features!
                                            [This review was collected as part of a promotion.] I bought about a month ago and my mom has one as well overall nice fridge
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                                              • Recommended
                                              Great and sleek
                                              [This review was collected as part of a promotion.] Came with my newly purchased condo. love the sleek design
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                                                • Recommended
                                                Nice refrigerator!
                                                [This review was collected as part of a promotion.] The refrigerator has worked great since we received!
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                                                  • Recommended
                                                  Excellent Counterdepth Refrigerator
                                                  [This review was collected as part of a promotion.] For practice and purpose, out purchase has been a success. Excellent side-by-side fridge with functionality. For our space perfectly. I would recommend this fridge for price and counter-depth.
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                                                    • Recommended
                                                    Beautiful refrigerator, but...
                                                    [This review was collected as part of a promotion.] Love the finish, and function of this fridge. One of the display lights seems to have some issues, other than that we enjoy it. A little small for our family of 5, but it works well.
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                                                      • Recommended
                                                      Good Fridge Purchased at a Great Price
                                                      [This review was collected as part of a promotion.] I purchased (2) of these fridges at a tremendous sale. I Like the look and easy to keep clean. I broke a door shelf in one (which I feel are not very sturdy). The other seems to have a cold spot on the upper left of the fridge side where it has frozen water bottles and eggs solid while set at 35-36 degrees.
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                                                        • Recommended
                                                        Great frig!!!
                                                        [This review was collected as part of a promotion.] Great. Would get again has everything we wanted. Works great!!
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                                                          • Recommended
                                                          Fridge
                                                          [This review was collected as part of a promotion.] Purchased as part of a purchase of a new home. Functional features and options. Only annoying factor is the high-pitched sound constantly coming from the appliance.
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                                                            • Recommended
                                                            Overall Good
                                                            [This review was collected as part of a promotion.] Water filter had to be replaced after 2 months. Ease of access to ice is ok. Ice dispenses ok.
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                                                              • Recommended
                                                              Showing 1-30 of 3,236 reviews