Hi Rhondal! We certainly apologize for your experience with your refrigerator. We place a great deal of emphasis on quality control and there are occasions when even the best products may malfunction. So that we are able to gave more insight pertaining to your concern, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. –CiCi