Hi Pri, we're sorry to hear that when you purchase your sink it was not correctly package and caused you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Kitchen Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Please contact us by phone at 800-476-4106 to discuss the matter in more detail. You can also email us at CustCare@Elkay.com and we will get back to you promptly.