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Customer Reviews for Elkay Crosstown Undermount Stainless Steel 31 in. Single Bowl Kitchen Sink

Internet #203163901

Model #EFU281610

  • 30.5in. x 18.5in. x 10in. Minimum cabinet size 36in.
  • 16-Gauge stainless steel
  • Deep high-capacity basin for easy use

Customer Reviews

  • 4.1
    out of 254 reviews
  • 60% recommend this product
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Showing 1-30 of 254 reviews
Scratch sink
Worst sink I ever bought ,expensive and gets scratched with anything.
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Response from Elkay Product ExpertMar 15, 2023
Hi, we're sorry to hear that you have an issue with scratches causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Light scratches are normal for stainless steel sinks; over time they will blend into the uniform finish pattern. I have included the direct link to our online Help Center articles for Care and Cleaning and Crosstown Sink Refinishing below. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail.

https://helpcenter.elkay.com/s/article/Stainless-Steel-Sinks-Clean-Care
https://helpcenter.elkay.com/s/article/Elkay-Crosstown-Sink-Refinishing-Instructions elkay
    1 found this review helpful
    A cotton ball would scratch this sink
    I purchased this sink in July and within a week it had cloudy stains and scratches all over it. Since the first scratch, I am VERY careful with the sink and even tell guests to be gentle or leave their plates on the counter. I clean it with barkeepers friend and I’ve even refinished it (using the directions on their website) but there is no way to keep this sink looking decent. I’ve given up. I reached out to the manufacturer and all they offered was a grid for the bottom of the sink (which does nothing for the damage that is already done.) DO NOT buy this sink, especially if you are bothered by stains and scratches. It doesn’t matter how careful you are, normal daily use (I am a single person with no kids) will look like you’ve been throwing shards of metal and glass in the basin.
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    Response from Elkay Product ExpertDec 3, 2021
    Hi Cole, we're sorry to hear that you're having a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Kitchen Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. We understand that you have tried our available articles on our online Help Center for stainless steel care and cleaning and how to refinish a Crosstown sink to remove scratches. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail as there maybe additional solutions.

    https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
    https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
      10 found this review helpful
      DO NOT BUY THIS - Rusty within days
      1 week of use RUSTY spots. Leave a pot in the sink for the next day you will have a stain in your sink. Reusable straw also left a mark, travel coffee cup, sponge holder. You can't leave anything metal in it for overnight. Really bad quality.
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      Response from Elkay Product ExpertSep 25, 2021
      Hi Allie, we're sorry to hear that had a rust issues causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. Sometimes this can just be surface rust from high iron in the water. We have articles on our online Help Center for Stainless Steel Sink Care and Cleaning and Removing Rust From Stainless Steel Sinks. I have included the links to those articles below. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

      https://helpcenter.elkay.com/hc/en-us/articles/360004330093-Stainless-Steel-Sinks-Clean-Care-
      https://helpcenter.elkay.com/hc/en-us/articles/360055620214-Removing-Rust-From-Stainless-Steel-Sinks elkay
        6 found this review helpful
        TRAST QUALITY
        PLEASE STAY AWAY Don’t waits your money and ruin you kitchen, scratch very easy,
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        Response from Elkay Product ExpertJun 8, 2021
        Hi Silje, we're sorry to hear that you've had a scratching issue causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel Single Bowl Undermount Sink. Thank you for letting us know about your experience. We have an article for repairing the finish on Crosstown sinks to remove scratches. I have included the link to that article below. We recommend using a bottom grid, like our Elkay HDBG2915 Stainless Steel Bottom Grid, to prevent scratching. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com to discuss the matter in more detail.

        https://helpcenter.elkay.com/hc/en-us/articles/360003883153-Elkay-Crosstown-Sink-Refinishing-Instruction elkay
          7 found this review helpful
          Disappointing
          It is disappointing that the sink is beautiful but it’s not durable and scratches way too easily. I had no choice and was stuck keeping it because the contractor couldn’t come another day to install another sink for me. And I don’t cook a lot which means less dishes to clean and I notice it scratches way too easily regardless even with little use . I had my kitchen remodeled and it’s a shame that I have a new sink that Can’t look as beautiful as it should because of the scratches. A sink should be made durable and scratch resistant but this one is too delicate . I wish there was a way to remove the scratches. I guarantee you I am not the only customer with this issue so that being said the manufacture should include some kind of polisher kit to remove the scratches. It’s not worth the money if the quality of it is not there due to the sink looking all scratched up immediately.. I’m definitely not a happy customer. Plus it’s stains so easily with watermarks and I have to dry the sink with a microfiber towel every time I get the sink wet.
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          Response from Elkay Product ExpertMay 12, 2020
          Hello Jenpoptart, we are extremely sorry to hear about this and even more sorry to disappoint a customer. Customer satisfaction and product quality are our top priority and we'd love to help you resolve this issue. We invite you to contact our Customer Care department to discuss this issue further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
            8 found this review helpful
            I had this installed with my new countertop. The professional installers took the time to level i...
            I had this installed with my new countertop. The professional installers took the time to level it, seal it and support it from below. The sink does it's job very well, no water has fallen on.the cabinet floor below it. My biggest pan and casserole dish fit in it. The sleek, square look makes it appear larger than any of the others I looked at. And the stainless steel.will clean easier than my previous sink.
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            Response from Elkay Product ExpertOct 7, 2019
            Thank you for your wonderful review, Carlyak! We are thrilled to hear that your new Elkay Crosstown stainless steel kitchen sink is a perfect fit for your home. The deep and spacious bowl is one of our favorite things about this sink as well. It is sure to be a beautiful center piece for many years to come. Enjoy your Elkay!
            • Verified Purchase
            • Recommended
            2 found this review helpful
            Easy to install. A major upgrade from the divided...
            Easy to install. A major upgrade from the divided sink I had before. Can easily fit pots and baking pans in the sink now.
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            Response from Elkay Product ExpertSep 3, 2019
            Thank you for your 5 star review, David! We are happy to hear that our Elkay Crosstown stainless steel kitchen sink is a beautiful addition to your home, and that you had an easy installation experience. Enjoy your Elkay!
            • Verified Purchase
            This sink looks great! It definitely gives us the modern look that we were going for. We updated ...
            This sink looks great! It definitely gives us the modern look that we were going for. We updated from an older stainless steel double bowl sink to the Elkay deeper single bowl. Though I do wish that the company logo was printed on both sides of the sink. I chose to put the drain at the bottom left. So the logo is not visible. I would have liked have been able to see it. I love that I can comfortably wash pots and pans and still have room on the other side of the sink. It's very easy to clean and maintain. It will scratch as stainless steel does, so be prepared. Definitely happy with this product.
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            Response from Elkay Product ExpertMay 16, 2019
            Thank you for your wonderful review, JC11! We are thrilled to hear how much you love our Elkay Crosstown stainless steel kitchen sink. The extra deep bowls and easy to clean maintain material are two of our favorite things about this sink as well. Enjoy your Elkay!
            • Recommended
            We had this sink installed one week ago (7 days) and the plumbing hooked up the next day. Within ...
            We had this sink installed one week ago (7 days) and the plumbing hooked up the next day. Within hours of using the water, we had RUST spots. I expected a little more from this sink since it wasn't the least expensive one out there. I do love the offset drain because it allows us to install pull out waste containers on the other side.
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            Response from Elkay Product ExpertMar 6, 2019
            Hello Jim, We're so sorry to hear about your experience. Customer satisfaction and product quality are our top priority and we have a restoration kit that will help you repair your sink. We can also provide you with tips & tricks for maintenance and cleaning to help resolve your issue. Please contact our Customer Care department to discuss this issue further. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you for your feedback.
              4 found this review helpful
              Beautiful nice fit great quality
              Beautiful nice fit great quality
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              Response from Elkay Product ExpertMar 1, 2019
              Thank you for the wonderful feedback, Up! Our Elkay Crosstown stainless steel kitchen sink is sure to bring functionality and style to any space. Enjoy your Elkay!
              • Verified Purchase
              • Recommended
              As a cook and baker, I like single bowl large sinks. The sink is well made and the sound proofin...
              As a cook and baker, I like single bowl large sinks. The sink is well made and the sound proofing is very good. What I found interesting on this sink is the offset drain location and the reason I got the sink. One thing that drives me nuts in center drain sinks is the garbage disposal basically makes the sink cabinet worthless for storing anything other than a few small bottles. By this drain location off to the side, I can store warehouse sizes of garbage bags, dish washing liquid, and dishwasher cleaning tabs and have room to spare! An important note is this sink needs a 36" base cabinet. Most 32" sinks can fit in a 33" sink base, but not this one. Great value for a great sink!
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              Response from Elkay Product ExpertJun 28, 2018
              Hi Franztini. Thank you for your review on your new Crosstown stainless steel sink. It is great that this sink is a great match for you and your baking needs. The offsite drain is great because it does give to that extra space under the cabinet and within the sink as well. The sound deadening feature is great to keep the kitchen a quite place while taking on the toughest task. Enjoy!
              • Recommended
              8 found this review helpful
              I am overly impressed the quality of the crosstown under mount stainless steel sink, Packaging w...
              I am overly impressed the quality of the crosstown under mount stainless steel sink, Packaging was excellent and very protective. I was a bit worried it would damage easily but after inspection I was satisfied. It comes with a exact detentions stenciled that I am giving to the guys I hired to install my new counter tops. I included some pictures to show the packaging quality just in case anyone is wondering. You will like this sink.
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              Response from Elkay Product ExpertMar 28, 2018
              hi Eli, Thank you so much for your feedback! At Elkay, we take pride in providing quality products and excellent customer experiences. We're thrilled to hear you love your new Crosstown sink. The modern, sleek styling paired with the classic durability of Stainless steel make a Crosstown sink a great addition to any kitchen. Thanks again!
              • Recommended
              This will sound like a broken record, but I wish I spent some time reading some reviews before bl...
              This will sound like a broken record, but I wish I spent some time reading some reviews before blindly buying a "respected" brand sink such as Elkay. We finally got our flooded house repaired and placed the beautiful new sink in our brand new kitchen. After a couple of days the sink is scratched like someone just sat there and rubbed a metal rake on it. WOW! What a disappointment. After hopping on a checking out others' similar issues, it doesn't seem like Elkay is much help in resolving this flaw in their product. As someone in the design/construction industry, I feel compelled to stay away from Elaky for my clients' sake.
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                22 found this review helpful
                The overall size and depth are hard to beat. This sink if far better than any I've ever had. Th...
                The overall size and depth are hard to beat. This sink if far better than any I've ever had. The single bowl will fit the size of anything. I'm sold on this sink and you will be too!!
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                Response from Elkay Product ExpertDec 14, 2017
                Hey MissMargaret, Thank you for your rave review! We love hearing that this is the best sink you've ever had. Our Crosstown sinks offer sleek, contemporary styling and this particular sink is a big, beautiful space that hides the mess and makes kitchen tasks so simple. The durability of stainless steel means you're going to be enjoying this sink for years to come!
                • Verified Purchase
                • Recommended
                5 found this review helpful
                This Elkay Crosstown Under-mount Stainless Steel sink looks amazing. It is 10 inches deep and ma...
                This Elkay Crosstown Under-mount Stainless Steel sink looks amazing. It is 10 inches deep and made of 16 gauge Type 304 stainless steel. That's basically the standard for high end sinks right now. The interior finish, corners, and drain lines give a very modern look. I'm actually most impressed by what you don't see when its installed. The entire underneath of the sink is coated in thick sound dampening material not just small squares of material here and there. Going from a sink with no sound dampening to one such as this is a significant difference. The only issue I have is that at this price point, I feel the bottom basin rack should not be an additional purchase. Other than that this is an excellent sink and a good buy.
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                Response from Elkay Product ExpertNov 10, 2017
                Hi astonman, Thank you so much for your review and feedback! Our goal at Elkay is to design innovative products that elevate your everyday experiences. The large, deep single bowl of this sink makes tasks easier so you're spending less time at the sink and the upgraded sound deadening makes that time much quieter! Grids are a great way to protect the beautiful finish and extend the life of your sink. We appreciate you taking the time to make this recommendation and will pass this along to our product experts. Thank you again!
                • Recommended
                Wanted the Elkay composite sink but couldn't find the color I wanted in time. This stainless ste...
                Wanted the Elkay composite sink but couldn't find the color I wanted in time. This stainless steel sink is very nice for the price. It does not sound tinny like so many do. Once installed it looks very nice.
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                Response from Elkay Product ExpertAug 3, 2017
                Hi Homebulid, Thank you for your review! The kitchen can be the busiest and nosiest room in the house and our Crosstown sinks feature sound deadening that keep the sink quiet. It's a beautiful, clean finish that will keep shining for years to come. Enjoy!
                • Verified Purchase
                • Recommended
                3 found this review helpful
                Buyer Aware!
                DO NOT BUY THIS SINK! The sink is scratched and rusted within one week of light use! Very disappointed with the quality but it is a undermount sink so its hard to remove to return. Do not stock with this sink just like me.
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                Response from Elkay Product ExpertMar 7, 2017
                Stainless steel sinks don't rust. Please contact our customer care department if you are having issues. Quality and customer satisfaction is extremely important to us.
                Elkay Customer Care
                Phone: 800-476-4106
                Email: CustCare@Elkay.com
                  • Recommended
                  19 found this review helpful
                  Nice product for the money. Has a slightly water resistant finish so my hard water doesn’t leave spots if I don’t dry the sink with a towel.
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                  • Verified Purchase
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                  • Verified Purchase
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                    • Verified Purchase
                    Durable and spacious.
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                    • Verified Purchase
                    I returned this sink,did not like the bad reviews
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                    Response from Elkay Product ExpertOct 25, 2023
                    Hi, we're sorry to that you had an issue with the sink causing you to not have a great experience with our Elkay HDU32189F Crosstown Stainless Steel 31-1/2" x 18-1/2" x 9" Single Bowl Undermount Sink. Thank you for letting us know about your experience. It is our priority to ensure customer satisfaction. Please contact our Customer Care department by phone at 800-476-4106 or email at productsolutions@elkay.com as we would like to discuss the matter in more detail. elkay
                    • Verified Purchase
                    Looks great, no complaints at all.
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                    • Verified Purchase
                    Beautiful sink. Functional too. Just perfect.
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                    • Verified Purchase
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                    • Verified Purchase
                    The crew that installed our countertops and sink were great....
                    The crew that installed our countertops and sink were great. Completely changed the look of our kitchen!
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                    • Verified Purchase
                    Wire screens are not sold at the store....
                    Wire screens are not sold at the store.
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                    • Verified Purchase
                    Sink is great! Problem is Home Depot has incorrect model...
                    Sink is great! Problem is Home Depot has incorrect model number of bottom grid guard on their website. Had real issues getting correct one. Had to order from other site.
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                    • Verified Purchase
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                    • Verified Purchase
                    Showing 1-30 of 254 reviews