#1 Home Improvement Retailer

Customer Reviews for Electrolux IQ-Touch 21.93 cu. ft. French Door Refrigerator in Stainless Steel, Counter Depth

Internet #203524111

Model #EI23BC35KS

Store SKU #405832

  • Energy Star qualified for year-round energy and money savings
  • Luxury-Glide Full Width Freezer Drawers extend fully
  • Icemaker makes ice with filtered water & offers Fast Ice Option

Customer Reviews

  • 3.7
    out of 152 reviews
  • 68% recommend this product
Filter by:
Showing 1-30 of 152 reviews
Beautiful & Sleek Refrigerator
I love this refrigerator. It's great because its counter depth and very sleek; great appearance and love the display panel.
by
    • Recommended
    Decent Fridge - Great Water Dispenser
    I like the fridge - it's a little smaller than a previous side by side - but, not too bad for overall storage. The water and ice dispenser are probably the best features. We had an issue with fan noise, because a seal froze, and ice got into the blades - service was necessary. Also, ice cubes tend to pop out of the freezer bucket (lower section). But, all in all, it does the job.
    by
    Response from Online Outreach SpecialistFeb 20, 2017
    Hey tiste, thank you for taking a moment to share your refrigerator experience with us. I regret that your refrigerator had to have a service call so soon and unexpectedly. I have full confidence that our authorized service provider took great care in resolving the matter under your warranty coverage. Please be on the lookout for an email from me with some information for you. Your Electrolux friend, Ruth
      • Recommended
      Roomy, good features, a bit noisy
      Recommended to me by an appliance repairman after we decided by old fridge was beyond repair. This model is roomy and has customary features for this price range. Seems to run a bit on the noisy side. Maintains temperatures. Door does not always close completely when the sealer panel on the right side does not fully engage into the slot it is intended for and does not trigger door alarm. I would recommend search for other models
      by
      Response from Online Outreach SpecialistFeb 20, 2017
      Hey DAR_SD, thank you for taking the time to share your refrigerator experience with us. Your refrigerator should be installed with a ¼ inch tilt from front to back to ensure that the doors close and seal properly. The refrigerator doors are designed to shut by themselves within a 20-degree opening. You will find door alignment instructions on pages 7-9 of your Owner’s Manual. Page 32 addresses the normal sounds your refrigerator will exhibit. If what you are hearing is not listed, or you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 1-877-4ELECTROLUX (1-877-435-3287). We are here to help. Your Electrolux friend, Ruth
        We have had this refrigerator for about a year and a half (a few months past the end of the warra...
        We have had this refrigerator for about a year and a half (a few months past the end of the warranty) and the icemaker in the refrigerator has stopped producing ice. As I was investigating the cause of this, I pulled the refrigerator out and noticed two severe rust spots on the back panel of the fridge. I believe this is due to poor insulation that causes cold spots where water condenses on the outside causing rust. This is unacceptable for a high end appliance to have such issues after a little over one year. Refrigerators used to last forever, now they are making expensive junk. Besides the above issues, the refrigerator has been acceptable, but has some annoying features. After a short power outage (a quick as a few seconds) the refrigerator has an alarm that goes off and needs to be silenced. As you can imagine this is very annoying when it happens in the middle of the night. The buttons on the water dispensor are also difficult to press. I would not recommend this appliance.
        by
          1 found this review helpful
          Looks great. Easy to keep organized.
          This is a counter depth so the interior is a little smaller than most but it is well laid out and easy to organize. I love the two ice bins. The filter is easy to locate and replace. The installers did not level the fridge and I had an issue with the doors not sealing because of that.
          by
            • Recommended
            Great ice machines
            We bought this model to downsize from our old full size refrigerator to save room in our kitchen. It makes our kitchen so much bigger! I love the finish. We never run out of ice now with two ice machines.
            by
              • Recommended
              So far so good
              We have only had it a few weeks but so far so good. Bottom ice maker seems to produce more than top. Size is also bigger than I expected which is good bc it holds lots.
              by
                • Recommended
                Sleek and Functional
                This fridge has great capacity without being monstrously huge. The interior looks great, and I love everything about it!
                by
                  • Recommended
                  Love this refrigerator
                  I can't say enough about the refrigerator I purchased spacious reliable convenient
                  by
                    • Recommended
                    Four stars
                    Best in class but just a bit pricy I would recommend
                    by
                      • Recommended
                      Nice addition to our home
                      Have mostly enjoyed this new refrigerator. I have wanted French doors, with the freezer drawer on the bottom, for years. My only complaints are that it is not very well equipped to handle larger items and that the ice maker is very slow to make ice and very noisy. Love that there are two ice makers though!
                      by
                        • Recommended
                        user friendly
                        Have been using my refrigerator for almost 3 months. It is easy to navigate around the appliance with it's adjustable shelves, and large ,handy pull out drawer. We love the ice / water dispenser on the door. The filter is easy and quick to change.
                        by
                          • Recommended
                          Never Buy Electrolux
                          Never buy fridge EW28BS85KS8. Less than three years old, ice maker never worked (on our 10th callout). Fresh produce draw broken and won't open. Electrolux won't cover and claims this is cosmetic. Clearly a lemon and Electrolux will not replace.
                          by
                            1 found this review helpful
                            The best refrigerator for our needs
                            We found out our new home is better suited for a counter depth refrigerator. We shopped every brand that we could find. The Electrolux was the best value. The refrigerator is quite and performs prefectly. The ice maker works great. The electronic display panel allows us to monitor the temperature in the refrigerator. I since have bought a electrolux washer and drier which is the best we have had, ever.
                            by
                              Great looking refrigerator
                              Great refridgerator but stainless steel needs to be smudge proof
                              by
                                • Recommended
                                My New Electrolux Kitchen
                                Purchased a new Electrolux Frig (side by side - I don't like stooping over to rummage through the freezer), electric range (flat top no parapet in the back) and over the range convection microwave. Electrolux wins style hands down. The frig is great tho it took a couple visits to get the doors leveled ... and the freezer doesn't close without deliberate pressure. The range is great, and the microwave is wonderful ... tho it has too many pre=set cook setting/buttons in my opinion - sometimes I just need to press the time to cook and I am good. But I'm happy with this purchase and proud of my new Electrolux kitchen!!
                                by
                                  • Recommended
                                  French Door refrigerator
                                  We love the new layout ,, spaceous and well organized
                                  by
                                    • Recommended
                                    Looks pretty, but not too smart.
                                    We love the looks and features of this refrigerator. However, there are several annoying features that are having us regret this purchase: 1) There is no removable tray for the ice/water dispenser on the door. As a result water lays in the area underneath and you have to wipe it up. 2) There is no mechanism on the refrigerator doors to force close the doors. As a result, the door can stay open - even a tiny bit allows moisture inside which causes frost to form inside the icemaker which is contained inside the refrigerator. 3) Problem #2 leads to many problems with the icemaker inside the fridge. We have had to get this repaired 4 times in the less than one year that we have had it. First time was because so much frost had formed that the fan was making a noise whenever it was running. Second time was because the auger stopped working and no ice would dispense. Third time was because the icemaker was stuck on dispensing crushed ice instead of cubes. Fourth time was because the auger again was not working and no ice was dispensing.. This last time a part was ordered and installed. So far it has been two weeks and it is still working. Fingers crossed that is is finally working!
                                    by
                                      Great features
                                      I brought this product 2 months ago it has meet and pass all what it said it would be would highly recommend it to anyone!!
                                      by
                                        • Recommended
                                        Electrolux Refrigerator
                                        We are glad we purchased this model and brand.because of how flexible it is in its use.
                                        by
                                          • Recommended
                                          still adjusting
                                          over all I like it but there doesn't seem to be enough space for tall items. Milk, juice,etc
                                          by
                                          Response from Online Outreach SpecialistJan 22, 2016
                                          Hi Cathy. Thank you for taking the time for provide your design feedback. We do appreciate your comments and will take them into consideration for future designs. Kindest Regards, Anna
                                            • Recommended
                                            Really enjoying the fridge
                                            everything works great!! Love the double ice machine, love the size
                                            by
                                              • Recommended
                                              Good fridge
                                              Good fridge. Not a great fridge. Expensive for features.
                                              by
                                                • Recommended
                                                Solid fridge
                                                If I could give this fridge 4.75 stars I would. I purchased this fridge as part of a remodel and was particularly drawn to the upper french door design with lower freezer compartment. The bonus for me is the wine bottle storage drawer which comes in very handy. All the shelves are adjustable so you can rearrange your fridge as needed (i.e., for parties or big dinners). The only drawback is it is a tad noisier than I expected when it cycles on. Otherwise, a great all-around fridge.
                                                by
                                                  • Recommended
                                                  Terrible purchase
                                                  We have had our refrigerator for two years. The ice machine has broken and the bottom of the door panels are both cracked. Now the refrigerator is leaking. There is also condensate on the back of the refrigerator. It has damaged our hardwood floors. We are now looking at another expensive repair or replacing it entirely....don't purchase.
                                                  by
                                                    2 found this review helpful
                                                    like the features.
                                                    Had a problem after three weeks. Had to have the control panel replaced. Love the refrigerator. Hoping there are no more problems.
                                                    by
                                                      • Recommended
                                                      Pretty but falls short
                                                      Bought this a little over a month ago. It has 2 ice makers. The one in the door makes small cubes, and the one in the freezer large cubes. The lower ice maker did not work and required a service call. The doors are a little frustrating. The left door closes quickly not allowing you time to open drawers. It does stay nice and cold and is quiet.
                                                      by
                                                      Response from Online Outreach SpecialistNov 21, 2015
                                                      Hi Larry60! I would like to personally thank you for sharing your detailed quality and design feedback. Your voice and experience matters to us as we constantly strive to be the best home appliance company in North America. Should you have any questions or concerns in the future, please contact us directly. Kindest Regards, Anna
                                                        NICE FRIDGE
                                                        Purchased 3 months ago. Works fine. The second ice maker is a great feature.
                                                        by
                                                          • Recommended
                                                          A really nice refrigerator.
                                                          Have it only two months, but it's a dream. Have the counter depth model & it is a better fit then any other make out there. There ample room for for all our needs even with the ice maker inside the frig. Which why its a better fitting refrigerator for the cut out.
                                                          by
                                                            • Recommended
                                                            Very quiet and we love the soft start lighting!
                                                            We bought our Electrolux fridge in June 2015 and it's been the best fridge we've owned to date (which is 6ish other brands). This fridge is quiet (ice maker does make noise when it cycles but we quickly got used to it) and it simply looks smashing in our kitchen... it has a very polished, professional look to it... makes the room look 'smart'!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 152 reviews