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Customer Reviews for Bruce Country Natural Hickory 3/4 in. Thick x 2-1/4 in. Wide x Random Length Solid Hardwood Flooring (20 sqft / case)

Internet #202665073

Model #C0610

Store SKU #1000116313

  • Expertly crafted in USA with solid hickory; a renewable resource
  • Durable nail down install on/above grade and refinish up to 3x
  • 50-year Limited Warranty provides peace of mind and great value

Customer Reviews

  • 4.3
    out of 135 reviews
  • 86% recommend this product
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Showing 1-30 of 135 reviews
I’m surprised by poor quality of tongue and grooves, having...
I’m surprised by poor quality of tongue and grooves, having to spend too much time checking boards. Lots of short boards as well, but expected with this brand. Site won’t allow one star rating.
by
  • Verified Purchase
A lot of the wood pieces were twisted and warped...
A lot of the wood pieces were twisted and warped
by
Response from Armstrong FlooringJan 9, 2018
Good morning Pierre. Thank you for taking the time to post a review of our product. I am sorry you are having issues with your flooring. With a solid hardwood floor some bowing is normal. Flooring with a bow of less than 1" should easily be able to be installed. Twisted and warped piece will need to be set aside, and if they are in excess of the accepted industry standards for grading deficiencies of 5%, they would need to be returned to the store and a warranty claim filed. Again I do apologize for any inconvenience. Have a great day. Armstrong
  • Verified Purchase
3 found this review helpful
Will be a disservice to review the hardwood floor I bought and spent thousands for it. The Homede...
Will be a disservice to review the hardwood floor I bought and spent thousands for it. The Homedepot Bedford Styuvesant store in Brooklyn, NY did not informed of my order arrival and refused to deliver. The day I came to pickup the hardwood floor I found it under a pile of cement bags. Needless to say the hardwood floor was mishandled and damaged. The store delivered 25 of the 27 boxes and reordered 2 boxes of hardwood floor. When I unloaded the truck I noticed additional damaged hardwood floor boxes. I hope that all damaged hardwood floor will quickly be replaced. Ordering the Hardwood floor at Homedepot turned-up to be a bad experience.
by
Response from Armstrong FlooringJan 8, 2018
Good Morning. Thank you for taking the time to post a review. I am sorry for the trouble you have experienced with your flooring order. I do hope any damaged flooring ins replaced and that you are happy with the product you ordered. Again I do apologize for any inconvenience. Have a great day. Armstrong
    3 found this review helpful
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    The product is good and what I was looking for,...
    The product is good and what I was looking for, but Home Depot does not offer the full line from Bruce, so I wasn't able to order the width I was looking for and their price was double what I was able to find from other companies using a quick online search. I returned my purchased.
    by
    • Verified Purchase
    2 found this review helpful
    I installed this flooring (actually, the 2.25 inch width) almost a year ago, and was very happy w...
    I installed this flooring (actually, the 2.25 inch width) almost a year ago, and was very happy with the quality. There were few flaws and almost no waste other than the pieces I messed up. It still looks excellent. A visiting dog made a couple of small scratches, but using a color pencil I was able to hide those pretty well. The product was on sale when we bought it and I would recommend it highly.
    by
      • Recommended
      I like the hardwood. However Out of 32 cases there...
      I like the hardwood. However Out of 32 cases there were more than 3 cases of defective wood. Either it had lots of knots or issue with the pattern.
      by
      • Verified Purchase
      Flooring looks spectacular!...
      Flooring looks spectacular!
      by
      • Verified Purchase
      Beautiful flooring, not really much waste. Hired pro to install ~1600 sq. ft. Good mix of long . ...
      Beautiful flooring, not really much waste. Hired pro to install ~1600 sq. ft. Good mix of long . med short pieces. Bought when on a fantastic sale at xmas.
      by
        • Recommended
        Looks great ...
        Looks great
        by
        • Verified Purchase
        Good quality
        Good quality. Rich appearance. Old school look with modern technology.
        by
          • Recommended
          Great looking floors. Nearly all of the planks have...
          Great looking floors. Nearly all of the planks have been usable. Only downside- it's hard to match our unfinished oak stairs to this color flooring. I ended up using Varathane's Red Mahogany (3 parts) and Varathane Carrington (1 part) to come close.
          by
          • Verified Purchase
          1 found this review helpful
          Buy extra to cover the damaged
          Lots of chipped and nicked up boards good thing I bought one extra case. product looks product looks wonderful once it is installed
          by
            So far, I really like this flooring. The last of it is being installed today. There are some ir...
            So far, I really like this flooring. The last of it is being installed today. There are some irregularities in it (knots and divets) which I think adds character. I love the color; it's dark enough to add drama to our decor - but it's not espresso or black. It does show lots of dust, but I knew what I was getting into. There have been a couple damaged boards, but nothing that would bring the rating down. Install has gone smoothly. (We contracted someone. After seeing all that this has entailed, I know that we could not have done it ourselves.) The only downside is that we had to order the rounded stair pieces from another source and then had to build out some of our own mouldings since Home Depot didn't carry everything we needed from this particular line.
            by
            • Verified Purchase
            • Recommended
            Beautiful flooring
            My only gripe is that of 23 cases, 1 1/2 of those were damaged upon looking through it the pieces, some were cracked, had large knots in the them and were a bit bowed. Order extra!
            by
            Response from Armstrong FlooringMay 30, 2017
            Good Morning Amy, Thank you for taking the time to post a review of our product. I apologize for any inconvenience this flooring has caused you. We always appreciate feedback from our valued customers. Beautiful hardwood floors are a product of nature and therefore, not perfect. Our wood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, 5% must be added to the actual square footage needed for cutting and grading allowance. Anything over the 5% can be returned to the retailer for a warranty claim. Again I do apologize for the inconvenience. Have a great day. Armstrong
              • Recommended
              2 found this review helpful
              The wood could use a little more quality control on the finish, some of the boards could of been ...
              The wood could use a little more quality control on the finish, some of the boards could of been run through the planner or sander to get all the nicks out, otherwise the product is good, I am putting all the marked boards in the closet. It is really nice looking laid out so far got one room almost done.
              by
              • Verified Purchase
              • Recommended
              5 Star Review
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Very good quality. Not too difficult to assemble and lay...
              Very good quality. Not too difficult to assemble and lay down. Color shade is as shown. The only criticism is that the finish is so smooth that is as no real wood grain texture to it. Now this is a personal preference criticism. Great looking but no visual wood grain ‘texture”.
              by
              • Verified Purchase
              2 found this review helpful
              Had some boards that were not finished well enough and a little more splintering than I like to s...
              Had some boards that were not finished well enough and a little more splintering than I like to see. Also there were a few snips but if your looking for that old style look, there it is. That's why I chose the hickory.
              by
              Response from Armstrong FlooringApr 25, 2017
              Good Afternoon,

              Let me start by apologizing for the delay in responding to your comments. We do appreciate you taking the time to post your comments, receiving feedback from our valued customers is important. We are sorry that you received flooring without proper finish, we hold ourselves to a higher standard and pride ourselves on providing quality products to our customers. Our recommendation is to not install any defective product, we recommend returning it to the retailer for replacement. If you need any assistance please call us at 800-233-3823, 9 a.m. – 4:30 p.m. EST. Again I do apologize for any inconvenience. Have a great day. Armstrong
              • Verified Purchase
              • Recommended
              1 found this review helpful
              Nice finish. Beautiful grain. Good mix of llengths. Minimal warping...
              Nice finish. Beautiful grain. Good mix of llengths. Minimal warping on long pieces.
              by
              • Verified Purchase
              I keep receiving boxes of returned scrap. If I'm lucky, I get 5 usable short pieces per box... a...
              I keep receiving boxes of returned scrap. If I'm lucky, I get 5 usable short pieces per box... and I mean someone smart returned their unwanted scrap pieces, and the manufacturer sent them all to me! Now, I did order one and two boxes as they came available during the sale... I guess they were sending me those returns. Really, really, bad. (However, if you CAN get the manufacturer to send you a newly manufactured box of this normally expensive product, you can expect to be happy with the color of the wood.)
              by
              Response from ArmstrongJan 31, 2017
              Dear BRWNY,
              Thank you for taking the time to contact us with your comments. We are very sorry that you've had this experience with your flooring. We are concerned about the issues you experienced and would welcome the opportunity to review this further with you. Please call our Customer Relations & Technical Services at 800-233-3823, Monday through Friday from 9 a.m. to 4:30 p.m., EST.
                4 found this review helpful
                Can't tell where our repair spot was made with the new wood inserted in ten-yr-old wood floor.
                Can't tell where our repair spot was made with the new wood inserted in ten-yr-old wood floor.
                by
                • Verified Purchase
                • Recommended
                Home flooring perfect
                Put in in kitchen dining room living room and study. So perfect decided to put in downstairs bedroom as well. Exactly the right brown. Beautiful wood in all lights and really made the remodel exactly as I envisioned it, highly recommend!
                by
                  • Recommended
                  Beautiful!
                  This flooring is really beautiful. I bought it because I couldn't decide what flooring I wanted and picked the one that was on sale. I put this in my laundry room, my master bath, master walk-in closet and all of my hallway. The wood is really hard but the finish did get scratched almost immediately by my 20lb dog. The scratches are superficial and don't show up very clearly unless you look for them. One thing to consider, it shows all specks of dust immediately! If you have a light colored dog or cat, I would not recommend it. Mine is black so not a big issue for me.
                  by
                    • Recommended
                    4 found this review helpful
                    The best flooring wood for the price. Thank you Home Depot.
                    The best flooring wood for the price. Thank you Home Depot.
                    by
                    • Verified Purchase
                    • Recommended
                    Reasonably happy
                    Nice to have dense hardwood at a reasonable (sale) price. Variation in color and grain is more than we expected but we like it. That took more time for layout before install. Some boxes had a lot of shorts but others were fine. Some of the long had a bit of warp.
                    by
                      • Recommended
                      Went back for seconds!
                      We installed this flooring in one bedroom, and were amazed at the finished product. The grains mixed well, and looked fantastic. Have had virtually no wear or warping problems. Presently installing in a second room. Finish holds up excellently and the finish has not marred at all, despite numerous grandchildren playing in the room a lot.
                      by
                      • Verified Purchase
                      • Recommended
                      Great floor
                      Well finished the fit was good looks great everyone compliments the grain and color variations
                      by
                      • DIY
                      • Verified Purchase
                      • Recommended
                      Stunning color and quality
                      After completing installing at-least 320 sq ft of hardwood. The completed flooring looks stunning and beautiful, the quality of the wood also resonates. Guests were impressed!
                      by
                        • Recommended
                        So far it looks beautiful but too many warped and damaged pieces
                        I'm halfway done and so far it looks great. I know you're supposed to buy extra to make up for imperfect pieces, but there's a lot more than I expected. A lot of the longer boards are bowed in the middle and there's quite a few pieces that have natural flaws like worm holes and knots, but there's also a good amount that has pop marks and crushed tongues. I rented the floor nailer, which makes it so much easier.
                        by
                          • Recommended
                          4 found this review helpful
                          Showing 1-30 of 135 reviews

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                          Finish Type

                          Prefinished

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                          Prefinished

                          Installation Location

                          Above Grade/Wood Subfloor

                          Above Grade/Wood Subfloor

                          Above Grade/Wood Subfloor

                          Above Grade/Wood Subfloor

                          Plank Width

                          Narrow plank (5 in or less)

                          Narrow plank (5 in or less)

                          Narrow plank (5 in or less)

                          Narrow plank (5 in or less)

                          Installation Method

                          Nail Down

                          Nail Down

                          Nail Down

                          Nail Down

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