Customer Reviews for Bruce Country Natural Hickory 3/4 in. Thick x 2-1/4 in. Wide x Random Length Solid Hardwood Flooring (20 sqft / case)

Hi Benjamin,

Thank you for taking the time to post your review. It is always important for us to hear feedback on our products.

We are very sorry to hear that you had problems with the delivery of the product. If material was damaged during transit, we recommend that you contact your local The Home Depot. A sales associate will be happy to assist with filing a freight claim for the damaged material.

If you feel that the issue you have experienced with your flooring has to do with the manufacturing, then a sales associate at your local The Home Depot will also be able to assist with the issue.

If you would like additional assistance, please call us at 866-243-2726, Monday through Friday from 9 am - 4:30 pm, EST.

We hope that this information is helpful. Have a great day.

Dear Valued Customer,
Thank you for taking the time to enter your comments about our flooring product. Natural beauty of hardwood never goes out of style and every piece of wood is crafted by nature so this means there are no repeats. We apologize for any inconvenience you may have experience with your flooring product. It is our aim to provide quality products and services to our customers and to meet your expectations. Beautiful hardwood is a product of nature and therefore not perfect. Our wood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies. These grading deficiencies may be of a manufacturing or natural type. If you believe that the issue you have experience, has to do with the manufacturing, then we would recommend that you return to the store where the product was purchased, with a copy of your receipt. A sales associate will be happy to assist with the inspection processes and file a potential claim on your behalf. Again, we apologize for any inconvenience and hope that this information is helpful. Have a great day.

Dear Valued Customer,
It is important for us to hear feedback from our customers, and we thank you for taking the time to write us. We always aim to provide a consistently reliable product, and based on your experience it appears we did not meet this goal. Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, that create the warmth, beauty and originality of each hardwood floor. We don't like when issues such as what you have experienced occur and we do everything we can to avoid them, but unfortunately when working with a natural product such as wood, issues can arise. Please know that I have entered your comments into a database that is reviewed by our product managers, as your comments will assist us in becoming better at what we do. We hope to serve you again in the future. Have a great day.

Good afternoon Yolanda. Thank you for taking the time to post a review of our product. Because I don't know what product you are comparing this flooring to I cannot comment on that. I can tell you that this is a high quality floor. It is made from hickory which is the hardest of the North American species used for flooring. It is milled in the U.S. with premium Midwestern lumber. And it is 100% straight line ripped and multiple quality checks throughout the manufacturing process. Again thank you for posting your review today. Have a great day.

Good morning Christopher. Thank you for taking the time to post a review of our flooring. I am sorry that this floor was not what you were expecting. hardwood floors are a product of nature and therefore, not perfect. Our wood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, 5% must be added to the actual square footage needed for cutting and grading allowance. If the issues you ran into exceed this 5% limit I recommend returning the flooring to the store where it was purchased so that a warranty claim can be filed on the floor. Again I do apologize for any inconvenience. Have a great day.