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Customer Reviews for Bruce Ash Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft /case)

Internet #202690679

Model #AHS1130

Store SKU #502130

  • Bruce solid domestic maple hardwood flooring for residential use
  • Nail down install & solid wood construction provides durability
  • Dura-Luster Plus finish provides enduring beauty, can refinish 3x

Customer Reviews

  • 4.2
    out of 275 reviews
  • 83% recommend this product
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Showing 1-30 of 275 reviews
had to match old hardwood. Still looks same as 18...
had to match old hardwood. Still looks same as 18 years ago.
by
  • Verified Purchase
4 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Out of 11 boxes of flooring (242 square feet) there were only a few pieces that had factory defec...
Out of 11 boxes of flooring (242 square feet) there were only a few pieces that had factory defects. Most of those were usable by cutting out the defects so not a big problem. The flooring has some knots and what might be pitch pockets that give it a somewhat more rustic look than the photographs I viewed. Again, not a problem as I like the look of it. There was a good mix of short and long pieces. I'm not a flooring professional, but I have worked as a carpenter most of my life. I encountered no problems installing this flooring.
by
  • Verified Purchase
  • Recommended
We didn't need both boxes. We opened one box...
We didn't need both boxes. We opened one box and we will keep that box but is it possible to return the unopened box? Thank you for
by
  • Verified Purchase
A very nice hickory hardwood. Color is rich and...
A very nice hickory hardwood. Color is rich and consistant without extreme color variations as can be the case with other hickory styles.Would recommend this product.
by
  • Verified Purchase
A great match to my original 1950's hardwood floors....
A great match to my original 1950's hardwood floors.
by
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
2 Star Review
Rating provided by a verified purchaser
by
Response from Armstrong FlooringFeb 7, 2019
Good afternoon. I am sorry that you are not happy with our product. If you would like to discuss ways for us to provide additional assistance for you, please call our Customer Relations & Technical Services at 800-233-3823, Monday through Friday from 9 a.m. to 4:30 p.m., EST. Have a great day. Armstrong
  • Verified Purchase
3 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
2 found this review helpful
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
5 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
4 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Worked out well for us looks great easy to install...
Worked out well for us looks great easy to install
by
  • Verified Purchase
The floors are beautiful, but there were a lot of...
The floors are beautiful, but there were a lot of short pieces and also ones that were not acceptable, so we ended up having to order an extra box to make up for it. Overall, we're happy with it and the color matched well to previously installed floors of 2" width that we installed about ten years ago. There was a step down into the newly remodeled space, so the color consistency was important since we were changing the width of the boards in the updated space. We have two dogs, and the finish on the floors is holding up very well considering how much abuse it gets (we have a house in the country, with pets, and men who don't remember to take their boots off on a pretty regular basis).
by
  • Verified Purchase
1 found this review helpful
Finished floor...
Finished floor
by
  • Verified Purchase
Buyer Beware: Let me start off by saying that I LOVE HOME DEPOT and I appreciate how they stand b...
Buyer Beware: Let me start off by saying that I LOVE HOME DEPOT and I appreciate how they stand behind their products. This flooring is great if you are willing to purchase 3 times more than you need in order to find boards that are straight, properly milled and NOT FULL of worm holes. I get that this is supposed to be a rustic floor, but let's not misconstrue "rustic" for 2nd hand flooring. We spent twice as much money on installation and product due to the incredible number of damaged pieces. My contractor opened box after box, selecting a few "usable" pieces from each and telling me the rest was GARBAGE, his exact words. We also wasted way too much money on shipping the product to my home and then hours of packing up the crappy pieces (endless) and lugging them back to the store. I am soooooo sorry that I did not go with Mirage or any other brand as this truly cost 3x what it should have when all was said and done! I am not at all confident at how this flooring will wear over time, but I will be sure to post again and let you know!
by
Response from Armstrong FlooringDec 13, 2018
Good Morning,
Thank you for taking the time to enter your comments about our flooring product. We sincerely apologize for the inconvenience you have experienced with your flooring and happy that The Home Depot was able to assist. Wood is a natural product that will feature knots, color variation, mineral streaks, worm holes and other natural characteristics. When manufacturing our pre-finished flooring, we strive to use the best and cleanest pieces when packing the flooring into cartons. Again, we apologize for any inconvenience and appreciate your feedback. Have a great day. Armstrong
    3 found this review helpful
    After searching various hardwood flooring brands my good friend who installs hardwood flooring fo...
    After searching various hardwood flooring brands my good friend who installs hardwood flooring for a living told me to go by Bruce. He said it's durable, will not split when you need to cut it and is long lasting. My wife and I decided to go with the Hickory because it's one of the most hardest woods so we figured it would last a long time. The finish is fantastic and looks great. We have done our living room and dining room. in a week or so we will have my friend do the front hallway, kitchen and family room (new kitchen) When he was installing in the living room and dining room he actually had to have me get him a new blade for his drop saw. He said this is as hard as cement! High quality product that looks great, seams together real tight, and wont move or expand for years.
    by
    • Verified Purchase
    Very little waste pieces so far. Good consistent finish....
    Very little waste pieces so far. Good consistent finish.
    by
    • Verified Purchase
    Beautiful hardwood! ...
    Beautiful hardwood!
    by
    • Verified Purchase
    I ended up with about half a carton or more of defective pieces. Since I paid $105 a carton that...
    I ended up with about half a carton or more of defective pieces. Since I paid $105 a carton that's over $50 of defects that I could not use. I barely had enough to finish my floor
    by
    Response from Armstrong FlooringOct 11, 2018
    Good morning. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not what you were expecting. This floor is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as milling imperfections. Typically with this type of flooring we recommend an overage amount of 10% or more. Again I do apologize for any inconvenience. Have a great day. Armstrong
    • Verified Purchase
    I was dissatisfied with all the knot holes in the wood. The floor is uneven from board to board s...
    I was dissatisfied with all the knot holes in the wood. The floor is uneven from board to board so when you slide something across the floor it hits the edge of the board next to it. I have only had the floor down for a short time, but it is already getting scratched up. Over all, it does not look bad.
    by
    Response from Armstrong FlooringOct 10, 2018
    Good morning Charles. Thank you for taking the time to post a review of our product. Your input is important to us. I am sorry that you were not satisfied with this flooring. Knots, color variation, mineral streaking, worm holes, etc are a natural characteristic of wood products. We do our best to use the best cuts of lumber for our hardwood floors; however, we are not able to pull out everything with knots. When it comes to knots there are guidelines on the size of the knot and the knot being filled. There are no requirements on the number of knots that are allowable. If the knots are excessive in size, or are open, or go through the plank to the bottom, those pieces should not be installed and can be returned to the store for a warranty claim to be filed. Again I do apologize for any inconvenience. Have a great day. Armstrong
    • Verified Purchase
    • Recommended
    3 found this review helpful
    I already has this in several rooms. Only negative the...
    I already has this in several rooms. Only negative the two boxes I just got had only short pieces. Only one 4’ is piece in ea box.For a hallway it works out but I would not have been happy in a larger room. The plus side was I was still able to get the exact wood nearly 3 yrs later.
    by
    • Verified Purchase
    1 found this review helpful
    It look exactly the way I pictured it....
    It look exactly the way I pictured it.
    by
    • Verified Purchase
    most of the boards were warped and unusable. ...
    most of the boards were warped and unusable.
    by
    Response from Armstrong FlooringSep 25, 2018
    Good afternoon. Thank you for taking the time to post a review of our product. I am sorry that you had problems with this floor. It is our intention to provide high quality flooring that meets or exceeds your expectations. Hardwood floors are a product of nature and therefore, not perfect. Our wood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. When flooring is ordered, 5% must be added to the actual square footage needed for cutting and grading allowance. If the problems you experienced were in excess of the 5% allowance, I recommend returning to the store where the flooring was purchased so that a warranty claim can be filed on your behalf. Again I do apologize for any inconvenience. Have a great day. Armstrong
    • Verified Purchase
    2 found this review helpful
    As advertised ...
    As advertised
    by
    • Verified Purchase
    Not worked for me
    You guys leaving the reviews are all luckier than me. I ordered 12 boxes online and found defect members almost up to 4 boxes. Broken edges, holes in top surface, and many crooked longer ones. And better yet, it is now totally unavailable after I just bought part of them?!?!?!
    by
    Response from Armstrong FlooringJul 20, 2018
    Good Morning Jason,
    It is always important for us to hear feedback from our customers and thank you for taking the time to enter your comments. We sincerely apologize for the inconvenience you have experienced with your flooring product. Wood is a natural species that can feature imperfections such as knots and discolorations. When manufacturing our pre-finished flooring, we strive to use the best and cleanest pieces when packing the flooring into cartons. Please know that the Rustic Hickory Natural is still available; however, is currently on backorder until sometime the end of August. Again, we apologize for any inconvenience and hope that this information is helpful. Have a great day. Armstrong
      • Recommended
      2 found this review helpful
      Bruce floors are the only wood floors I put in...
      Bruce floors are the only wood floors I put in my home. Best on the market.
      by
      • Verified Purchase
      I HAVEN'T RECIEVED IT YET! My product was due, at latest, a week ago. the tracking simply state...
      I HAVEN'T RECIEVED IT YET! My product was due, at latest, a week ago. the tracking simply states: in transit, but will no longer tell me where its at. My project gets further behind. I know you will redirect me already.
      by
      Response from Armstrong FlooringMay 15, 2018
      Good Morning,
      Thank you for taking the time to enter a review. We will be glad to help you with tracking information on your order; however, we will need the following information: your full name, the purchase order number issued by The Home Depot, the Home Depot's store number and the amount of the material you ordered. Please contact our customer service with this information at 800-233-3823, Monday through Friday from 9am to 4:30pm EST., and we will be glad to track this for you. We hope this information is helpful. Armstrong
      • DIY
      • Verified Purchase
      didn't even get it off the truck, boxes where torn up, pieces broken. Very sad and disappointed. ...
      didn't even get it off the truck, boxes where torn up, pieces broken. Very sad and disappointed. Stinks that someone would even think anyone would accept such trash!
      by
      Response from Armstrong FlooringApr 13, 2018
      Good Morning,
      Thank you for taking the time to post your review. It is always important for us to hear feedback on our products and appreciate your input. We are very sorry to hear about your shipment. We do not ship flooring material that is visibly damaged, so it sounds as though the product may have been damaged during shipment. Please return to The Home Depot where you purchased the material. A sales associate will be able to file a freight claim for the material to have it replaced. Again, we are sorry about the inconvenience and hope this information is helpful. Armstrong
        4 found this review helpful
        We liked the way it looked however it does not...
        We liked the way it looked however it does not use any standard tongue and groove system so if you buy some of this flooring it will all need to be this flooring. We were trying to mix and match but it did not work. Also, the flooring colors do not look like the photo online.
        by
        • Verified Purchase
        1 found this review helpful
        Showing 1-30 of 275 reviews

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        Finish Type

        Prefinished

        Prefinished

        Prefinished

        Prefinished

        Installation Location

        Above Grade/Wood Subfloor

        Above Grade/Wood Subfloor

        Above Grade/Wood Subfloor

        Above Grade/Wood Subfloor

        Plank Width

        Narrow plank (5 in or less)

        Narrow plank (5 in or less)

        Narrow plank (5 in or less)

        Narrow plank (5 in or less)

        Installation Method

        Nail Down

        Nail Down

        Nail Down

        Nail Down

        Hardwood Floor Features

        No Additional Features

        Supports Refinishing

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        No Additional Features