Customer Reviews for Bruce Ash Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft /case)

Hi Drew!

Thank you for taking the time to let us know about your experience with the floor.

We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.

If you'd like to tell us more about your experience, please feel free to contact our customer service again by phone at 1-866-243-2726.

Have a good day!

Hi Julie. 

Thank you for notifying us of your complaint. 

We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.
 
If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 

We do not have individual representatives to inspect your floor; therefore, rely on our flooring retailers who are trained and authorized to inspect them for us.

The sales receipt is required by both the retailer and AHF Products .  If this is a warrantable issue, the retailer will then be able to file a claim with AHF Products.

Again, we apologize for the inconvenience you have experienced.

We hope this information is helpful. If you have any further questions, please feel free to contact our customer service again by phone at 1-866-243-2726.

Hi there, Thank you for taking the time to review our product.  We sincerely apologize, on behalf of AHF Products for the unhappy experience you have had with our product. We strive to provide you with the best possible product and service and when you feel that it fails to meet your expectations, it’s important for us to know. Hickory has a board-to-board color variation that is more pronounced -- there will be random streaks with a variety of naturally prominent colors. Anytime you have a issue with your flooring, you can have a claim filed. The claim process is initiated by Home Depot. You can take your proof of purchase back to them, and they can file the claim on your behalf. Again, I apologize for the experience you had with our flooring.  If you would like to discuss this further, please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST. Have a wonderful day.

Thank you for contacting us. We are sorry to hear that you were provided subpar product. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726. Additional information may also be found at our technical website www.hardwoodexpert.ahfproducts.com.

Hi there, 

​​​​​​​Thank you for notifying us of your complaint.  We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know. Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like to discuss this matter further. Have a wonderful day.

Hello Eric,

Thank you very much for taking the time to enter your comments. Your input is vitally important and we always want expectations to be met. We hope to have the opportunity to serve you again in the near future.