Q:What is the difference between Rustic Hickory Natural and American Treasure Country Natural? Will you bring back the stock for American Treasure Country Natural 4 in?
by|Jan 19, 2024
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A: Hello,
Thank you for contacting AHF Products.
Rustic Hickory Natural has a low gloss and American Treasures Country Natural has a medium gloss. The model number for the 4” wide plank is C4710 – ask your Home Depot associate to call their Bruce order desk to see if they can get a special order sku for this floor model.
I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.
by|Jan 19, 2024
Q:Do these need to be finished after installation?
by|Nov 25, 2023
1 Answer
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A: Hello Kari! Thank you for taking the time to contact us with your question.
We do not recommend recoating a new hardwood floor, as the factory finish is already very durable and long lasting. Doing so could void our product's finish warranty if any damages were to occur as a result. For additional warranty information, please view our official warranty guide on our website: https://www.bruce.com/en-us/resources/bruce-hardwood-specifications-guides.html#warranty-instructions .
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.
by|Nov 27, 2023
Q:Can you put a shilack on the flooring to protect
by|Jul 6, 2023
1 Answer
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A: Hi there!
Thank you for taking the time to contact us with your question.
We do not recommend adding additional coatings to our urethane finished floors. For more information regarding care and maintenance please visit the followin link: https://bit.ly/3XGJmYL
Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance.
Have a wonderful day.
by|Jul 6, 2023
Q:I see AHS523 is not ordereable know? I?s there a reason, and when will it be available again? Can it be special ordered,now.
by|Apr 16, 2023
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Q:BRUCE AHS523 Mapple Cinnamon has changed color since last year, so don't waste your time buying it you are trying to finish a job you started a year ago when they ran out and you waited a year for the supply to come back! I was told my only recourse was
by|Apr 15, 2023
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Q:Purchased BRUCE AHS523 Mapple Cinnamon planks and year ago. I reorderd 5 boxes and got 3 that were correct color and 2 that were not. Boxes said they were AHS523 but color was way off. Ordered more and same wrong color was sent. see photo...
by|Apr 2, 2023
1 Answer
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A: Hello,
Thank you for taking the time to contact us with your comments.
We apologize for the inconvenience; it is our aim to provide quality products and services to our customers and to meet your expectations.
We are very concerned about the issues you are experiencing with your floor. Please call us at 866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST for further discussion.
Once again, thank you for contacting AHF Products.
by|Apr 12, 2023
1 found this answer helpful
Q:Is AHS1100 discontinued? If so what is the closest match?
by|Mar 29, 2023
1 Answer
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A: Hello there! Thank you for taking the time to contact us with your question.
This flooring product is still an active product. It is sold exclusively through the Home Depot. The flooring associate in store at your local Home Depot would be more than happy to assist you in ordering this product.
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.
by|Mar 30, 2023
Q:Has the 3 1/4" cinnamon maple finish been discontinued or is it just out of stock?
by|Mar 5, 2023
1 Answer
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A: Hello Dustin! Thank you for taking the time to contact us with your question.
We appreciate your inquiry. Unfortunately this product is part of a collection that features only 5" width. Please follow link to view some options that may work for you in our Bruce Prestige collection - https://bit.ly/41P1Ho5.
Please ask the flooring associate in store at our local Home Depot in getting samples and special ordering these on your behalf.
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.