Customer Reviews for Bruce Ash Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft /case)

Hey there Ash, sorry to hear about the issues you experienced. Beautiful hardwood floors are a product of nature and therefore, not perfect. Our hardwood floors are manufactured in accordance with accepted industry standards, which permit grading deficiencies not to exceed 5%. These grading deficiencies may be of a manufacturing or natural type. However, we offer a Pre-installation Defects Warranty if the deficiencies are greater than 5%. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726 Monday through Friday, 9 AM - 4:30 PM EST. Additional information may also be found at our technical website www.hardwoodexpert.com.

Dear Valued Customer,

We sincerely apologize for the inconvenience you have experienced with your flooring. It is always of our aim to provide quality products and services to our customers and to meet your expectations.

We don't ship flooring that is visibly damaged/wet. Please know that you had the right to refuse a shipment if the boxes of flooring seemed damaged/wet.

There is no specific time frame in which a solid 3/4" should be acclimated as the acclimation has to do with the moisture content of your subfloor vs. the planks.
The wood subflooring must not exceed 12% moisture content. Using a reliable wood moisture meter, you will need measure and document the moisture content of both subfloor and hardwood flooring to determine proper moisture content. The difference in moisture content of the wood subfloor and the hardwood flooring must not exceed 3% (2% for plank).

The presence of cupping in an installed floor indicates issues with the moisture content of the wood flooring material, specifically higher moisture content at the bottom of the boards than on the face. This higher moisture content causes the bottom of the board to expand more than the face, producing the cupped appearance. This type of moisture imbalance can occur for a variety of reasons, including but not limited to, high or low humidity, jobsite conditions, or improper care and maintenance.

Permanent air conditioning and heating systems should be in place and operational. Installation sites should have a consistent room temperature of 60°- 80° (16°-24° C) and humidity of 30-50% for 14 days prior and during installation and until occupied.

We do recommend the use of dehumidifiers as needed to prevent the space from exceeding 50% RH, and the use of one in a home will help prevent further damage from high moisture conditions.

Again, we apologize for the inconvenience you have experienced and hope that this information is helpful. Have a great day.

Good morning Laine,
Thank you for taking the time to write to us. The lifespan of a wood floor can exceed 100 years, making it a tremendous investment value. We apologize for you only have received 16 square feet and not 20. If you would like, please have Home Depot call us at 877 243 8198 to discuss this matter further. Once again we apologize. Have a great day.

Good morning,
Thank you for taking the time to write to us. We hold ourselves to higher standards than this and want to make sure we meet expectations.We are very sorry for your experience and are particularly concerned about these issues. If you would like, please call us at 800-233-3823, 9 a.m. – 4:30 p.m. so we can discuss the specifics of your situation. Have a great day.