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Customer Reviews for Andersen 2000 Series 36 in. x 80 in. White Universal Full View Retractable Aluminum Storm Door with Brass Hardware

Internet #203207911

Model #HD2SS36WH

Store SKU #208354

  • Prepped for easy installation in about 2 hours
  • Simple Step Closer keeps your door open with a tap of your toe
  • Anytime ventilation with retractable insect screen

Customer Reviews

  • 4.3
    out of 3,722 reviews
  • 76% recommend this product
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Showing 1-30 of 3,722 reviews
The door is great and the installer did a great job in record time. We highly recommend this doo...
The door is great and the installer did a great job in record time. We highly recommend this door and installation by Home Depot.
by
Response from EMCOMar 4, 2020
Thank you for the recommendation! We are happy you are satisfied with your overall experience. We appreciate your business! - Charmaine AWEMCOMarketing
  • Verified Purchase
  • Recommended
Very nice
Very nice
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Response from AndersenFeb 9, 2020
Thank you for your review. We appreciate your feedback and review on our product. Thank you for the five star rating! Have a great day! - Noel Andersen
  • Verified Purchase
  • Recommended
This door is not Andersen Quilty I had this door befor 15 years ago installed on my old house a...
This door is not Andersen Quilty I had this door befor 15 years ago installed on my old house and it's still like was new THIS DOOR Instructions where back words for left and right hand plus when ordered it asked left or right hand ? That was wasted step in ordering 2 cd low E glass not low E they just put sticker on the box and charged more 3rd the bottom seal sweep not wide enough its let's bugs In 3/8 inc gap on each side come on Andersen spare little more rubber Had by new seal the right size My over all Buy the Better Model 3000 series
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  • Verified Purchase
1 found this review helpful
Would give this door zero stars if I could. Installed in May. Failed in August with screen torn a...
Would give this door zero stars if I could. Installed in May. Failed in August with screen torn and window frame for moving piece fallen apart. Called Andersen and a warranty replacement piece was sent, about 1 month later. Working with a local handyman, the replacement parts have poor instructions and do not fit in well. This door replaced a door that was in place for 20 years and was starting to show its age. This door is likely to be replaced within one year. Stay away. Not worth the price. Andersen's royal reputation is not deserved based on this product.
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Response from EMCONov 12, 2019
Thank you for your feedback. We deeply apologize for the inconvenience you experienced. Our goal is to provide a consistently reliable product and best customer service. Based from your information, we sincerely apologize if we have not met this goal. However, we value your feedback and this will be forwarded to the right department for future development plans. - Charmaine AWEMCOMarketing
    14 found this review helpful
    These storm are visually appealing, however, quality is very poor and unlike any storm door I've ...
    These storm are visually appealing, however, quality is very poor and unlike any storm door I've had previously. I purchased these less than a year ago. Within 6 months, there is significant warping of the screen door track. This also caused the middle horizontal panel to break and pop out of its socket, leaving a large hole / gap between the panel and glass through which water leaks into. Storm doors are meant to be able to be used outdoors, and should not warp and become misshapen like this with temperature change especially in a new door like this. I have had prior storm doors 10-15+ years old that were less expensive that have withstood much harsher extremes of temperatures and have never had problems with warping. I purchased this door due to its Andersen brand, but am extremely disappointed with the poor quality of this door. The contractor who installed my door also told me he has had poor experiences with quality of Andersen doors.
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      30 found this review helpful
      I had this installed by the Home Depot pros. They did a great job and I love this door!
      I had this installed by the Home Depot pros. They did a great job and I love this door!
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      Response from AndersenNov 8, 2019
      Thank you for your review. We are pleased to hear you love the door. Kudos to the installers! Enjoy your new door! - Noel Andersen
      • Verified Purchase
      • Recommended
      Directions Hard To Follow
      I will start by saying i love the finished product. This door is a challage to install. Directions are a bit confusing. Not a beginner project. Just take your time and you will love the results.
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      Response from EMCOOct 30, 2019
      Thank you for the perfect rating. We are sorry for the inconvenience that this has caused you. We appreciate your feedback. - Irene AWEMCOMarketing
        • Recommended
        I love this door! The one hand retractable screen is so useful! The lock to hold open with your f...
        I love this door! The one hand retractable screen is so useful! The lock to hold open with your foot is so useful!
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        Response from AndersenSep 30, 2019
        Thank you for your review. We sincerely appreciate hearing from satisfied customers such as you. Enjoy your new door! - Noel Andersen
        • Verified Purchase
        • Recommended
        Beautiful door. Works amazing. Just had it installed. Love it.
        Beautiful door. Works amazing. Just had it installed. Love it.
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        Response from EMCOSep 27, 2019
        Thank you for the five star rating. We appreciate your wonderful comments. Have a nice day! - Irene AWEMCOMarketing
        • Verified Purchase
        • Recommended
        I am totally satisfied. My workman installed it in my sunroom, and it is Beautiful. The screen ...
        I am totally satisfied. My workman installed it in my sunroom, and it is Beautiful. The screen totally rolls up into the door frame, and you are left with a clear glass, fantastic door. The screen pulls down and is a nice, tightly woven piece. I can see my pool and the canal I live on much better without half a door obstructing my view. The door stays open with a touch of your foot. Andersen is the best, all my home have them, and they stand by their product! James at Home Depot was so helpful as well.
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          • Recommended
          This door comes in a box with gigantic "Easy Oops-Proof Installation" print on it. The smaller pr...
          This door comes in a box with gigantic "Easy Oops-Proof Installation" print on it. The smaller print says "Any lost parts or miss-cuts during installation may be replaced free of charge. Just call 1-800-933-3626". Once you screw up and call they ask for pictures, copies of instructions and the template (this door requires drilling some LARGE and precise holes in the frame). There is inconsistency between the printed instructions and the template which can cause you to drill holes in the wrong place. What a surprise that this particular "oops" is not a covered event. The guaranty, if you want to call it that, is a scam.
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          Response from AndersenSep 1, 2019
          We apologize for the inconvenience that you have experienced with the door. As indicated on the box, “Any lost parts or mis-cuts during the original installation may be replaced free of charge when within ninety (90) days of the original date of purchase”. Drilling is not cutting or mis-drill is not mis-cut. We want to assist you with your concern, please contact again the Andersen Storm Door Solution Center at 855-337-8822. - Noel Andersen
            8 found this review helpful
            I have been wanting this door for long time and it did not disappoint. The self-storing screen i...
            I have been wanting this door for long time and it did not disappoint. The self-storing screen is easy to roll down and allows a wonderful breeze into the living room. The nickel hardware is a beautiful touch to a terrific door.
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            Response from AndersenAug 26, 2019
            Thank you for your review. We are pleased to hear you are very satisfied with the door. Thank you for the five star rating. Have a great day! - Noel Andersen
            • Verified Purchase
            • Recommended
            I purchased two of these doors. First install my expert contractor worked on putting this door i...
            I purchased two of these doors. First install my expert contractor worked on putting this door in for over 3.5 hours. It was not an easy installation. He had to shim the door frame to close some gapping on the side. It is quite likely the door frame was not plumb. The second install had a different issue; the door sweep barely leaves the bottom of the door even though the screws are adjustable it does not drop down nearly far enough. It seems the drill holes are not in the right place? (or it is just way too short.) This leaves about an inch of daylight at bottom of door. I've have ordered another sweep off Amazon and will see later if that handles the ill fitting. Perhaps I should have a bought an 81 inch from Larson..... this door does not come in 81". It is a very nice door with its full view and drop down hidden screen which we have not used yet. The nickel hardware is very nice. It looks very nice so I will give it a 4.
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            Response from EMCOAug 26, 2019
            We are sorry for the inconvenience. The advertised timeframe of 45-Minute Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. Also, a 32" x 80" storm door has opening requirements of 31 3/4" to 32 3/8" by 80" to 80 7/8". If the opening is 81", there will be a gap and lowering the sweep will not be enough to fill it. You may call us at 1-855-337-8811 if you need better assistance. Moreover, we are happy that you find the door nice. Have a great day ahead! - Charmaine AWEMCOMarketing
            • Verified Purchase
            Had door for a year had buy replacement parts we don't use the door everyday and no small k...
            Had door for a year had buy replacement parts we don't use the door everyday and no small kids be careful decided to go in door unlocked open door and the end cut my foot had to get TD shot In a nutshell get a cheaper door poor me purchased 2
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            Response from EMCOAug 13, 2019
            We are sorry for the inconvenience that this has caused you. We want to assist you. Please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene AWEMCOMarketing
              I have got an Andersen 2500 series storm door 3 weeks ago. The installation was not too bad altho...
              I have got an Andersen 2500 series storm door 3 weeks ago. The installation was not too bad although it took longer than 2 hours. I guess you can do it in 2 hours if you do this all the time. The door looks very nice but... after 3 weeks of use the bug screen started to come out of its rail on the left side of the screen. I removed the top cover of the frame right above the retraction mechanism and I see that the left bracket of the mechanism is crooked and forcing the bug screen out of the rail. The whole mechanism looks very flimsy and I could not find any way to straighten or fix the bracket so we are stuck with a useless bug screen. I should have just bought the model without a retractable screen for half the price.
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                2 found this review helpful
                Looks to be good quality, I would buy another.
                Looks to be good quality, I would buy another.
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                Response from EMCOJul 19, 2019
                Thank you for the kind comment. We are looking forward in to doing more business with you. Have a great day! - Lea AWEMCOMarketing
                • Verified Purchase
                • Recommended
                Other than hanging the door inside out at my first try it's a great door. My wife wanted an upgra...
                Other than hanging the door inside out at my first try it's a great door. My wife wanted an upgrade and I started It a little flustered. I didn't notice my mistake till I was ready to Install the closer. I just made it a right handle door instead of left. Also there was a bit of shimming to do even at around 32"-321/8".
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                Response from EMCOJun 30, 2019
                We apologize for the inconvenience that you have experienced in installing the door, but we are glad to hear you are satisfied with the door. We appreciate your business. Have a great day! - Noel AWEMCOMarketing
                • Verified Purchase
                • Recommended
                This door was a bear to install. The directions were not clear and hard to follow. You could call...
                This door was a bear to install. The directions were not clear and hard to follow. You could call this door the divorce maker. I would encourage anyone that buys this door to hire a professional installation. Or, just buy a door you don't have to put together, drill holes and install. It's up, we survived and I love the door!
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                Response from AndersenJun 28, 2019
                We apologize for the inconvenience that you experienced with the door, but we are glad to hear you love the door. Should you need assistance in the future about the door, please contact the Andersen Solution Center at 855-337-8822. - Noel Andersen
                • Verified Purchase
                • Recommended
                2 found this review helpful
                I looked at this door at another vendor, i decided to go with home depot, because of the voluntee...
                I looked at this door at another vendor, i decided to go with home depot, because of the volunteering work done for veterans, and I already have an account with home depot. I like the look and the feel and easy movement of this door. Im glad I have it.
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                Response from EMCOMay 31, 2019
                Thank you for purchasing our EMCO 100 Series Self Storing Storm Door. We appreciate your perfect rating! - Irene AWEMCOMarketing
                • Pro
                • Verified Purchase
                • Recommended
                read your instructions,understand,and follow. the job will come together very nicely. Do measure ...
                read your instructions,understand,and follow. the job will come together very nicely. Do measure correctly and acturately, it's critical. Do use a centerpunch where directed. The only feature i found less than satisfactory was the closer does not allow the door to open a full 90 degree. not a deal breaker, since it was fully installed at that point. installed two doors over 2 days, about 3 hrs 1st door, 2 hrs 2nd door. could probably do in 1.5. They look great, the screens are great for the air flow, You should be very pleased with the value. installed 1st week may '19
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                Response from AndersenMay 25, 2019
                Thank you for sharing your installation experience. We are glad to hear you are very satisfied with the door. Thank you for the five star rating! - Noel Andersen
                • Verified Purchase
                • Recommended
                6 found this review helpful
                Love my new storm/screen door! It lets the sun and light in perfectly. Looks nice from the stre...
                Love my new storm/screen door! It lets the sun and light in perfectly. Looks nice from the street as well. Very well built - love the pull down screen!
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                Response from EMCOMay 23, 2019
                We are glad to hear that the door met your expectations. Thank you for the perfect rating! - Jhona AWEMCOMarketing
                • Verified Purchase
                • Recommended
                The directions were a little confusing but with a YouTube video, went together fine. Works great...
                The directions were a little confusing but with a YouTube video, went together fine. Works great so far.
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                Response from AndersenMay 16, 2019
                We apologize for the inconvenience if the directions were a little confusing, but we are happy to learn the YouTube video helped you and the door works great. Rest assured that we will create a feedback about your comment. We appreciate your business! - Noel Andersen
                • Verified Purchase
                • Recommended
                My husband and I were able to install this in just a couple of hours. It was not hard, just very ...
                My husband and I were able to install this in just a couple of hours. It was not hard, just very detailed. Wonderful door, high quality, I would recommend for anyone looking for a storm door with a screen for the summer months.
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                Response from AndersenMay 13, 2019
                Thank you for sharing your installation experience. We appreciate your wonderful comments. Enjoy your new door! - Irene Andersen
                • Verified Purchase
                • Recommended
                Overall the instructions were clear and installation was a breeze. However, the template they inc...
                Overall the instructions were clear and installation was a breeze. However, the template they included for drilling the holes for the handle/lock was not folded properly and resulted in the holes not being lined up. We should have checked that before applying the template, but at the same time why would it be pre-folded if it isn’t going to be correct? So after the panic attack of messing up the handles, we were able to chisel the holes over a bit and make it work. I love how much light the door lets in, and the ease of working the retractable screen. I also love that it locks. Just adds one more level of security. It did take longer than the advertised “2 hour easy install,” but it was an easy 2-person job, probably took us 3.5 hours. Ultimately not bad!
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                Response from EMCOMay 9, 2019
                We apologize if you have experienced some inconvenience during the installation. The advertised timeframe of 45-Minute installation is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. We appreciate your feedback and review on our product. Have a great day! - Jhona AWEMCOMarketing
                • Verified Purchase
                • Recommended
                8 found this review helpful
                Screen doesn’t retact
                Screen doesn’t retact
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                  3 found this review helpful
                  For the money, time and effort I give this door an awful. I got the full glass storm door for the...
                  For the money, time and effort I give this door an awful. I got the full glass storm door for the availability of seeing more. The door went in easy enough, however after I mounted the handles were not allowing a clear turning radius, and the more I pulled it would come off; after several attempts, I realized I had not read the instructions correctly as it showed to mount the plate handle then insert upwards. I was slipping in the handle after I mounted the plate, and it seemed not be correct; but ok... so I had to redo them. The real problem that seemed very frustrated me was the way the door closed. It supposed to latch, preventing it from opening. The way it closes there is no reenforced plate or a reinforced latch as with most door. Poor design. So the locks wont lock, or the latch won’t fit snugly into the crease as directed. Yet Customers are directed to purchase an expensive handle with hardware that is dysfunctional; what a joke. The Product Manager at Home Depot needs a lesson on product knowledge? Or is this just a poor design from American Engineering or best Hong Kong can deliver? The lock comes with a key, if one could lock the door, and that seems poorly planned as well? Its about the engineering; so that even if every thing was sitting even, or mounted up to the door, doesn’t provide a secure lock. My problem was it was off due to the frame. It leave little room to reinforce the frame; or use a metal hasp for reinforcement ? Neither the lock nor the door itself locked correctly. I went back to Home Depot and saw that they had in the sample reenforced it. Why not sell or at least offer this? In closing, while mounting the brake absorber, it was cumbersome to pull out, check for the way it closes. As well in the plate that is on the wall side, it appears that the plate was fitted for the frame. Curved to fit along and over the frame but the directions show to turn that outwards. Just so you know, I used to work for Home Depot, and this isn’t my first storm door.
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                    2 found this review helpful
                    Took about 2 hours to install for someone who is not handy whatsoever. Totally worth it! Wish the...
                    Took about 2 hours to install for someone who is not handy whatsoever. Totally worth it! Wish the hole were predrilled for the handle but it turned out fantastic!
                    by
                    • Verified Purchase
                    • Recommended
                    I don't know how the door passed inspection. The bottom window is not in line with the rest of t...
                    I don't know how the door passed inspection. The bottom window is not in line with the rest of the framing. I would have taken it back but it was so much work to get it in, I just didn't have it in me to take it back out, exchange it and reinstall. Instructions left a lot to be desired. The list of tools needed is incomplete. I had to go back to Home Depot and buy a drill bit to finish installing the door handle. Thanks to YouTube the door is installed. The door looks really nice. The handle hardware is really nice. Once the weather breaks it will be interesting to see how the pull down screening works over time. Also wondering how bad its going to be if I have to replace the screen.
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                    Response from AndersenMar 28, 2019
                    Thank you for your review. We deeply apologize about the issues with the door. We would like to assist you with the bottom window. Please call our Solution Center at 855-337-8822 with the serial number of your door ready. You will find it anywhere on the hinge part, on a white or silver sticker. - Charmaine Andersen
                    • Verified Purchase
                    • Recommended
                    Wonderful Door, easy to put in, I am a 60 yo woman and I put it in by myself in 2 hours. LOVE the...
                    Wonderful Door, easy to put in, I am a 60 yo woman and I put it in by myself in 2 hours. LOVE the way the screen stores in the door. My cats & dogs love the door too.
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                    Response from AndersenFeb 25, 2019
                    Thank you for purchasing our Andersen 2500 Series Self Storing Storm Door. We are happy that you find the door easy to install and its features suit your need. Enjoy your new door! - Irene Andersen
                    • Verified Purchase
                    • Recommended
                    All the parts were clearly labeled. We had to use a bigger shim than the one that was included. A...
                    All the parts were clearly labeled. We had to use a bigger shim than the one that was included. All in all very happy with this door.
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                    • Verified Purchase
                    • Recommended
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