Customer Reviews for Samsung 22.5 cu. ft. Food Showcase French Door Refrigerator in Stainless Steel, Counter Depth
- Food Showcase Door gives you easy reach of key items
- Metal Cooling locks in cold, seals in freshness
- Sleek, built-in look enhances overall kitchen design
Customer Reviews
Jan 1, 2024
Decent; not worth the $$$ (ice maker is horrible)
It's a nice refrigerator but my wife can only complain. Up until now, the major issues have been with the ice maker in the refrigerator that we replaced twice and now no longer use (we eventually bought a counter top icemaker). Everybody still uses the water from the door, but no icemaking. The area under the meat/cheese drawer is often coated with ice, and the iceaker still occasionally leaks. As of yesterday, the refrigerator won't come stay cold.
by
Response from SEA CareJan 4, 2024
Getting the best out of your appliances is important, Miles. Let's get the information you need to ensure the ice maker and refrigerator provide you with the best results.
The links below will help you identify why the ice maker and refrigerator are not working and how to address them quickly and easily. Please select the scenario that best fits your situation and check the hyperlinks or videos to learn more.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146698624) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Customer review from Samsung USJun 27, 2022
This is a defective fridge that cannot be fixed!!!
we bought ours a few years back and i really wish i had read all these reviews about the ice maker. it really is a pain. i have an ice jam in there typically after about a week and i have to squirt hot water in there to melt all the ice. even turning the ice maker off won't fix it, it still jams up. i love everything else about the fridge, but after dealing with this for a few years i can't take it anymore and we're scrapping it and buying a new fridge. i don't want to bother trying to have it repaired because all the reviews say people have spent tons of money and it never gets fixed. it is a bad design. my only hope is to get some cash from the class action suit eventually.
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Response from Samsung CareJun 29, 2022
Hi Dennis,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144647117
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USNov 2, 2019
Horrible Ice Maker
[This review was collected as part of a promotion.] the ice maker freezes over constantly. no "trouble shooting" works. if you don't thaw it once a week, it will not be possible to open. i have to keep ice cube trays, and that's a huge disappointment.
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Response from Samsung CaresNov 5, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140676737.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 25332
Customer review from Samsung USJan 1, 2019
Good so far! I have read many negative reviews on this fridge. My question is did you buy the ext...
Good so far!
I have read many negative reviews on this fridge. My question is did you buy the extended warranty? If you didn't, shame on you and don't complain. An extended warranty of 300.00 is a small price to pay for peace of mind for 5 years on a large purchase like this.
I bought this fridge and they delivered it. After the first day the ice and water was not working. I called Home Depot and they had a new fridge to me within 3 days. You have 48 hours after delivery to request a replacement.
Once I got the new fridge everything has been working great. It has been a week so I'm optimistic that all is well. Yes, I did buy the extended warranty. If at the end of the extended warranty you have not had any service calls, Home Depot will refund you 30%of the purchase price of the warranty.
I just updated my entire kitchen with appliances from Home Depot and it looks great. Very pleased with the products and customer service. I have included a couple of photos for you to view.
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Response from SamsungFeb 3, 2021
Hi Gonzo! That's great news! Everyone wants their appliances to be innovative, and enhance the look of their Kitchen. I'm glad you found that with your new Samsung fridge. Thank you for being an important part of the Samsung family! ^Cat
May 14, 2018
We love our new Samsung 4doors Refrigerator The features most convince the 4 door which to me i...
We love our new Samsung 4doors Refrigerator
The features most convince the 4 door which
to me is# 1 door easy access for milk orange juice
or beer
by
Dec 7, 2017
Design issue after Oct 2016 Update
Samsung updates the design of their products but does not increment the model number, so it is impossible to know whether this issue will apply to you or not... sorry!
A redesign between the July 2016 production run and October 2016 production run means that the upper tracked freezer drawer has been redesigned. In place of the tracked inner drawer, a new drawer is now shipping with these refrigerators that does not operate as well.
The removal of the tracked drawer means that the freezer drawer now has a much louder operation, as the upper drawer has to both close an air gap and clunk up as it is pushed back. The previous design (with tracks) ensured super-smooth operation so the design change was not optimal.
We own both the July 2016 version of RF23HTEDBSR/AA as well as the October 2016 version of the RF23HTEDBSR/AA and the difference in build quality was immediately apparent. Thusly, read reviews here with a grain of salt as the unit has likely seen design changes since the initial reviews were written.
Support is not a help, as they point to the new design as an improvement and that it works as intended. I'm having to work on my own to try and track down a replacement drawer.
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Customer review from Samsung USSep 29, 2017
After one year of use the ice maker drips water continuously. Through the ice chute and then on t...
After one year of use the ice maker drips water continuously. Through the ice chute and then on the floor. The inside of the ice maker has a huge amount of frost and quits making ice. I made adjustments Samsung suggested but no help. Called Samsung for help/service but the company they recommended has horrible reviews. Did have it serviced and a new ice maker installed, but same issues. Do not buy this refrigerator!! In fact i don't plan to buy Samsung again. Also, the ice bin is so small that we often run out of ice if 5 or more glasses are needed.
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Aug 13, 2016
Great Counter Depth Fridge!!
Quality Samsung fridge!! Looked at several products and this one stood out above the others. Very satisfied with Samsung products as well as with Home Depot. Great features and a lot of space.
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Feb 17, 2024
Not a good product
Most expensive and absolute worst refrigerator we have ever owned. Refrigerator part experienced water regularly collecting under the pantry tray. I was able to fix that after watching a you tube video. Then the ice maker has never worked properly. Constantly icing up and stops making ice. We’ve give up on the ice maker. Thank god we have an older Frigidaire that has never given us a problem. Have serious doubts about ever buying a Samsung refrigerator again. Wish Samsung had a fix for the icemaker.
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Response from SEA CareFeb 19, 2024
We understand the importance of a working ice maker in your home, GWalks. Let's get this taken care of.
Please refer to the resources below to get solutions for your concerns with your ice maker. Please click the link and hyperlinks and watch the instructional video for tips.
The ice bucket is stuck or has a block of ice :
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867687, to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USJan 22, 2023
Ice maker will freeze over and not work.
The ice maker always breaks given it’s located within the refrigeration unit… it basically can’t handle it own poor engineering. Good luck getting Samsung to take ownership of it either…
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Response from SEA CareJan 23, 2023
We aim to serve our customers with good quality appliances, Jake. Maintaining your ice maker is the key to its best performance.
A few factors can cause an ice maker not to work. Troubleshooting may be needed, or sometimes service may be required. Please check the links below for helpful tips.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
For a visual walkthrough, you can watch this video. Ice maker is not working properly | Samsung US:
https://www.youtube.com/watch?v=rArwTN_yhCc
You can also test or reset your ice maker by locating and pressing the test button to confirm it's working:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Customer review from Samsung USMay 27, 2022
Various failing components
First review was too negative apparently, editing it to be more objective: 2016 fridge that had the icemaker fail within the first 3 and within 6 years the fridge cant hold temps anymore. Minimal amount of technicians in the area will even attempt to service the appliance and those guys charge 2x more than anyone else. I’ve had a very bad experience with this appliance and brand and wont be buying any more from them in the future, the company won’t stand behind their product which is a giant red flag to me.
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Response from Samsung CareMay 31, 2022
Hello Thomas,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator failed within the first three months, and the fridge does not hold temperature anymore within six years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has an ice maker and cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The link below contains information about maintaining the ice maker in your refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144551918
-Angelica
Customer review from Samsung USOct 26, 2020
Nice refrigerator, major flaw
we were happy with this refrigerator's performance and features until about a year ago when the motor started making a loud noise. turned out it was ice that had built up behind the inner back panel, unbeknown to us. ice also builds up in the icemaker, preventing cubes from dispensing. of course, our warranty had expired when that happened. i see in online samsung forums that i'm not the only one with this problem. the repairman just left after the fourth visit in a year, installing a new samsung "kit" that's supposed to fix it. frankly, i'm not hopeful.
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Response from Samsung CareOct 27, 2020
I can see where you are coming from. You have valid concerns and we hope we were able to address this. If the problem returns, please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142497939
Customer review from Samsung USOct 21, 2020
Nothing but headaches
this is only the 2nd bad review i have ever written. we bought this fridge 4 years ago, and the ice maker has never worked for more than a few weeks without the ice-cube apparatus turning into a giant ice cube that needs chiseled out. probably since its in the fridge which gets opened all the time. you cant remove the maker to fix it, you have to just work in that tight little space. we buy ice at this point. now for the past 2 months, the fridge wont hold temperature. the display is constantly blinking, our food freezes sometimes, and now the ice maker is too far gone to even chisel out. sometimes the motor gets so loud we can hear it in the living room. we clean the coils behind it, etc. so we know its not us. just a crappy, expensive fridge that now we have to replace.
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Response from Samsung CareOct 22, 2020
I know you want the very best performance from your unit, and I want to help you get it. This link below will take you to a service repair in your area. This way you can get the help you deserve. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USOct 28, 2019
Longevity
had for 4 years and quit cooling. lower drawer freezes. appliance guy said try new control panel, if it doesn't work then time for new fridge. didn't work and now we need to buy a new one.
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Response from Samsung CaresOct 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USSep 10, 2019
Samsung refrigerator 23cu. ft
[This review was collected as part of a promotion.] handles not tight, protective plastic hard to remove. ice maker loud. i want to switch to a different model. they won't do it.
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Response from Samsung CaresSep 18, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USAug 10, 2019
The right side French door is lower than the left door. The hinge is on at an angle and it is ben...
The right side French door is lower than the left door. The hinge is on at an angle and it is bent. The repairman was out and said he can not replace it. Then the freezer door would not close. The repairman found the plastic tray mounted on the inside of the door kept coming loose. Instead of replacing it he just snapped back in place several times so I had him take it out. Next time I buy am LG.
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Response from SamsungFeb 3, 2021
Hey, Rich! We are always happy to help. For any further support concerns please reach out to me directly. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1140210885. Thanks! ^Perez
Jul 17, 2019
5 Star Review
Rating provided by a verified purchaser
by
Jun 25, 2019
There is a known design flaw. Home Depot should be ashamed they are selling this lemon. Have owne...
There is a known design flaw. Home Depot should be ashamed they are selling this lemon. Have owned this fridge for less than three years. The evaporator coils ices over every month. We have to tear it a part and melt the ice block every time. The ice make has stopped working, been replaced ($300), then stopped working again.
OUR LOCAL APPLIANCE REPAIR COMPANY WILL NOT SERVICE SAMSUNG FRIDGES because of horrible customer service and horrible design that they find difficult to fix. Go ahead and buy this fridge or just light your $2000 on fire.. same thing.
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Response from SamsungFeb 3, 2021
Hello RyanMiller! I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140686706.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Jun 4, 2019
It has a lot of useless spaces and should be better laid out for the high price.
It has a lot of useless spaces and should be better laid out for the high price.
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Response from SamsungFeb 3, 2021
Hello Sullelvis, I know how frustrating it can be when results and expectations don't quite meet. Thank you very much for sharing your experience. ^Shifa
May 25, 2019
We have had service techs out 5 times to repair issues with this refrigerator in the 3 years we h...
We have had service techs out 5 times to repair issues with this refrigerator in the 3 years we have owned it. All of the issues were with the ice maker not making ice or making hollow ice. The ice maker unit was replaced twice. Don’t make the same mistake we did, buy another refrigerator.
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Response from SamsungFeb 3, 2021
Hi Jason, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to make the Samsung experience better for everyone! We appreciate you taking the time to share your experience. ^Shifa
Apr 22, 2019
I regret buying this fridge just about every day. It’s a lemon; Samsung knows it and they don’t ...
I regret buying this fridge just about every day. It’s a lemon; Samsung knows it and they don’t care. The ice machine freezes up constantly. If I had a dollar for every minute spent thawing it out with a hair dryer, I’d be loaded. The thermostat on the fridge door is currently reading 38 degrees but I noticed my milk wasn’t cold. I pulled out the good ‘ol meat thermometer and started checking temps. All my food is 56-60 degrees! I will never buy another appliance from Samsung, but if you do, get the most extended warranty they offer.
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Response from SamsungMay 24, 2022
Hello lesismore,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Incase you will be needing any help in the future you may reach us via the following links.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144533313
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Incase you will be needing any help in the future you may reach us via the following links.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144533313
Thank you for choosing Samsung.
^Ross
Apr 9, 2019
The refrigerator works well and the counter depth allows me to see everything in the fridge at on...
The refrigerator works well and the counter depth allows me to see everything in the fridge at one time. I'm finding the door-in-door option very helpful.
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Response from SamsungFeb 3, 2021
The wide range of features makes it a great choice. We appreciate the great review as well! Thank you for choosing Samsung. ^Shifa
Apr 9, 2019
Installers were very careful and the refrigerator looks good. The...
Installers were very careful and the refrigerator looks good. The showcase French door doesn’t work well. You push the button to activate it and half the time the showcase door doesn’t work. I’m hopeful it just needs to get broken in
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Response from SamsungFeb 3, 2021
Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. Thank you. ^Shifa
Apr 5, 2019
Two and a half year experience
I have never before written a long-term review. My initial review would have been average based on two factors: 1) the ice maker (as noted by many other reviews) is a very poor design. The cubed ice oft times comes out as crushed; the amount of ice it makes is small volume; it drips from the opening latch onto the tray; 2) sweating with mold build up on the seals (even after turning off the energy saver feature). This review adds a new experience. The refrigerator compressor now makes a whirring, rattling sound. Although it still refrigerates the noise is quite disturbing and I suspect at some point in the not so near future it will need to be repaired. When that time comes, unless Samsung does the right thing and fixes it gratis, I will purchase another manufacturer's refrigerator.
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Response from Samsung CaresApr 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USApr 3, 2019
DO NOT WASTE YOUR MONEY
This refrigerator has been a total nightmare. Ice maker doesnt work but have the time and the ice melts because the seals on the door leak warm air into the refrigerator and it freezes up and has to be defrosted sometimes twice a month. Thosands of dollars of my food has spolied
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Response from SamsungFeb 3, 2021
Thank you very much, kwells, for sharing your experience. We will definitely work towards improving this process for all of our customers. ^ Shifa
Mar 23, 2019
This is the worst refrigerator I've owned. Samsung has a design flaw with their refrigerators and...
This is the worst refrigerator I've owned. Samsung has a design flaw with their refrigerators and the coils keep icing up along with the fan. I have to take the back panel off about every three months to de-ice the fan and coils. When on three day vacation the ice build up caused the fan to freeze up and we lost all the food in the refrigerator. Also, the icemaker is totally bogus. It also freezes up and we have to de-ice about once a month. We've had several people out to try to fix it and they all indicated it is a known problem, but Samsung just ignores the problem. One of the appliance repair people won't even work on the icemaker. Don't try to call Samsung, just a waste of time. Piece of crap!
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Response from SamsungFeb 3, 2021
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140652984.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Lena
Mar 12, 2019
Freezing up and makes noises, and a lawsuit is pen
I bought this refrigerator and I loved it until it started making a fan noise when doors were closed. Then it started to leak water. Not good, I wish I had the research available when We purchased this refrigerator.
by
Customer review from Samsung USMar 3, 2019
This is, hands down, the WORST appliance we have ever purchased. Nothing but problems with the ic...
This is, hands down, the WORST appliance we have ever purchased. Nothing but problems with the ice maker and the water drainage in the back. Leaks water into the fridge area and freezes under crisper drawer. Had 3 repair guys out while under warranty, but they didn't permanently fix the issue. Now we're out of warranty and completely screwed. No one willing to help now. Shocked that Home Depot even sells this anymore, considering how much $$ cost and claims occur under THEIR warranty. Literally hundreds if not thousands of people experience the same issue with this model, and Samsung is silent on the issue. Just google it, you'll find the complaints, even a possible class action against Samsung pending. Complete and utter negligence on their part. They're well aware of the issue, yet still manufacture the same faulty refrigerator model to this day. Completely unethical.
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Response from SamsungFeb 3, 2021
Hello JH, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information about your concerns:
1. https://bit.ly/2qGfbCm for water leakage
2. https://bit.ly/2pCDMHL for the service locator
Thank you for being a part of the Samsung family! ^Shifa
1. https://bit.ly/2qGfbCm for water leakage
2. https://bit.ly/2pCDMHL for the service locator
Thank you for being a part of the Samsung family! ^Shifa
Feb 8, 2019
Not good
Not good
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Response from SamsungFeb 3, 2021
Fyrman181, thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Shifa
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from SamsungFeb 3, 2021
It is a wonderful thing when your expectations and product performance meet. Welcome to the Samsung Experience! ^Shifa
