Reviews for Winston Salem #3641

Excellent place to shop helpful employees

The ladies were very patient with me and Mollie in particular was an excellent resource to improve my patio and helped with the online options for gazebos.

Overall I love Home Depot as long as I don’t check out in the garden center, terrible customer service. The front employees are very friendly and helpful.

I had an issue with a gift card so I went to customer service. The cashier who was new was unable to assist so she called, Melanie, CSR Lead /Supervisor for assistance. It took her 12 minutes to come assist after 3 separate conversations and 6 calls. Terrible customer service!

This particular Home Depot, University Pkwy, Winston Salem, NC has the most well-informed, friendly, and helpful employees. They make your shopping experience easy and actually sometimes fun. What your stock supply is in this day and age ($5.00 gal gas) is very important BUT its the employees at this store that give it a 5 Star Solid Gold rating.

Jasmine Hawks one one of several customer service representatives at Home Depot located on University parkway was excellent She took the time to help me by offering to assist me to get an motorized wheelchair

Whenever I shop at this store I usually have a good experience. Products are in the same location and store associates have been available to ask questions if needed. Check out goes well and the store is within a good driving distance.

We were looking for stools for our apartment and the branch didn’t have the product at the time but Ronnie went out of his way to look into the online home depot and showed us choices. He was able to place the order too. We appreciate his willingness to go out of his way to find ways just to help us with our purchase. Good job Ronnie!

Staff always helpful and polite. Goes an extra mile

I was looking for 2 sconces and had the pleasure of having Ikea & Topher offer to assist me. We were all having difficulty locating the 2nd sconce, even though HD showed it was in the store. Ikea & Topher went above and beyond to help me locate it. Ikea & Topher were friendly, helpful and knowledgeable.

Home Depot (University Pkwy) stays open until 10 PM on weekdays. If you go after 8:30 PM the store is practically all yours. There are other customers, but in such a big store it feels like you are the only one, no noises, no people bumping into you, ..... peaceful....

We always have a great shopping experience in this store!

Jim Blackwell and Mary Ann helped us from walking thru the front door all the way out the exit. Hooking us up with a pro account on the way since we just recently started our own small business up recently! We can't say enough good about this store and all the employees! We won't go anywhere else from this point on! God bless them all!

I was able to get a Champion dual fuel portable generator before the anticipated big snowstorm due to the store ordering an emergency order and everyone was very helpful and pleasant even though they were very busy

Audrey was in customer service 11/13/22 and she was handling things!!! A true helpful person

I was looking for a drill and auger to use in my garden. The employee who helped me was very informative and extremely patient. I appreciated his knowledge and kindness!

I am pleased with the Home Depot ! Well stocked and orderly!

helpful and pleasing people throughout the store

All staff at this store have always been helpful and polite. From the small purchases for plumbing needs to the large item of flooring!

Angelica, the sales rep that checked me out was very rude and unprofessional. I placed an order for pick up yesterday and went to pick it up today, I did not see it where the rest of the pick up orders were so I went up to her and I asked her how much longer will it be? she cut me off and said "it will be ready in a second that's not the only place we keep orders. your order is ready in the back and we will bring it to you back in a second" but with an attitude and her tone of voice was very aggressive and rolling her neck.. she was very unprofessional all I was asking was a simple question, I don't mind waiting at all I understand that they are busy and they probably had a lot of people coming to pick up orders but that attitude that she gave me was uncalled for.

The employees at this store are super amazing….they made my shopping experience a pleasure!

I had an enjoyable experience while shopping here.

Helpful staff, clean area that I was in, people willing to help.

Very clean and safe for shopping.

MY HUSBAND AND I WERE WANTING TO REPLACE AN OLD RANGE IN OUR KTICHEN. WE WENT TO ANOTHER HOME IMPROVEMENT STORE PRIOR TO GOING TO THE Home Depot. WE WERE IN THE PREVIOUS STORE FOR ABOUT 30 MINUTES AND NO ONE ASKED IF THEY COULD HELP US. WE LEFT AND DROVE TO THE Home Depot STORE. WE WERE ASKED BY ONE OF THE ASSOCIATES IF HE COULD HELP US AND WE TOLD HIM WHAT WE NEEDED AND HE ACCOMPANIED US TO THE AREA OF APPLIANCES AND HE ANSWERED ALL OUR QUESTIONS AND EXPLAINED ORDERING AND DELIVERY TO US AND WE FELT CONFIDENT WE HAD COME TO THE RIGHT PLACE. I LOOK FORWARD TO COOKING ON OUR NEW RANGE SOON! THANK YOU; Home Depot!!!

While Dylan in customer service took a very nonchalant approach in helping me, I found Jared, Moon, and Rudy to be extremely helpful. Those 3 employees went above and beyond to assist me with my purchase.

Overall a friendly helpful staff. However, there is one rude associate

organized and friendly people. you can be in and out in a flash!

Anthony in the wood department was very helpful. I really appreciate him for helping with my needs. The whole service was great. No complaints.

Buying my custom order storm doors was an extremely easy and quick experience today. I did not have to wait for help. Ronnie was able to answer all of my questions quickly and was able to place the order right away and I was able to pay for the order at his desk. I did not have to go to the regular checkout or special order desk. Excellent experience! I highly recommend doing business with this store!