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Showing 1-30 of 326 reviews
Sep 13, 2023
Model for community service
Home Depot, through the Westfield store, donated $5,000 worth of materials during the pandemic which enabled the Agawam Lions Club to build and distribute 231 desks to local students to aid in there remote learning during a very trying time for the students. We will always promote such a great organization!
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Recommended
1 found this review helpful
Apr 14, 2024
Great employees. Clean Store!
Great store with awesome employees. They definitely need more employees to help open all the newly locked up high price items. This new practice totally inconveniences good paying customers, but because of the low-life animals that love to come in a steal, it has to be done. Other than that, this is a GREAT store!
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Recommended
Jan 31, 2024
Best customer service
Katharine aflame is one of best workers you have!
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Recommended
Jan 18, 2024
Online qty 88 - in store qty ZERO
Poor inventory management - constantly have found items not in stock even though online it shows in stock
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DIY
Dec 23, 2023
Morgan
Employee Morgan was extremely helpful.
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Recommended
Dec 23, 2023
Outstanding employee
Your employee Morgan is an absolute asset to your store!!! This is the second time that she has assisted us. She is attentive, friendly and informative
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Recommended
Dec 18, 2023
Morgans the best
Morgan was very helpful and appreciated. An approachable person that can find what I’m looking for and listening to what my project needs where.
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Recommended
Oct 28, 2023
Greta is great!
Greta was very helpful and friendly. Helped me pick out the correct deck paint for my needs!
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Recommended
Oct 27, 2023
Employees are all very helpful
We haven’t put down our floor yet, but are looking forward to seeing it finished.
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Recommended
Oct 21, 2023
Great customer service
Greeting; responsive, professional staff. Clean facility,
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Recommended
Oct 9, 2023
Mr. Will Anderson is the #1 Best employee
I appreciate, and state Will Anderson is the best #1, most exemplary employee Home Depot has worked for in Westfield. He does his job and exceeds any expectations of an employee in Westfield. His charisma, behavior, character, understanding, and helpfulness were profound and heartfelt. Please read this survey to Will so he sees how I feel about his service. Believe it; I was in HD when a boss presented another employee. Like this other employee, Will deserves to be recognized in front of guests.
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Recommended
Sep 10, 2023
WONDERFUL EXPERIENCE AT WESTFIELD HOME DEPOT
Three employees that made my day yesterday while shopping the Westfield MA store were Morgan in the Building Materials department, Greta in the paint department, and Lawson at the Check Out register. Thank you all very much for all of your help and knowledge !!!
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Recommended
1 found this review helpful
Sep 7, 2023
Great customer service
Will from Garden stopped to ask if I needed any help looking for something. I was in the electrical section looking for a particular item that the website said there was 6 of. He looked in the area it was supposed to be stocked and it wasn’t there. He then figured out that it was an item that was received but never put out. He did not give up! He found the item and was happy to do so! Home Depot needs more new plotters like Will!
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Recommended
1 found this review helpful
Aug 14, 2023
Military Identification Card for Veteran's 10% Discount
Today upon showing my Military Retirement ID card for the 10% discount, I was informed that I would not receive this discount, because the store was no longer using the military ID card "prompt" or "whatever", on their register machines... I was told I would need to go onto the Home Depot website, and fill out the Veterans Discount form, and then I would have to use my cell phone when checking out in the future, for my military discount...
What if I do not own, or even want to own a cell phone??? Why can't I still just show them my military ID card when at the register checking out???
I'm 75 years old now, and my military ID card has always worked just fine in letting people know that I am a Veteran...
I am not a fan of this "new policy" at all!!! Just check our Military ID cards, and everything will be just fine!!!
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Recommended
Aug 13, 2023
5 star Employee
Every employee in this store is so pleasant , knowledgeable and helpful.
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Recommended
Aug 10, 2023
Leo is great !!
Leo was very attentive and was a big help and very knowledgable. A+ customer service
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Recommended
Jul 13, 2023
BAD EXPERIENCE TRYING TO USE MILITARY DISCOUNT ON 7/13/2023
COULD NOT USE MY MILATARY DISCOUNT.TRIED TO ENTER MY PHONE NUMBER THAT DID NOT WORK.!!!JUST OPENED A HOME DEPOT CREDIT CARD A WEEK AGO SO MY PHONE NUMBER SHOULD HAVE BEEN IN YOUR RECORDS.PRESON AT REGISTER COULD NOT INPUT DISCOUNT EVEN WITH PROOF OF BEING A VETERAN.WHY DID YOU MAKE THIS SO UNUSER FIENDLY????.NOT HAPPY WITH THIS EXPERIENCE.
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Jun 7, 2023
Good people
Always a great shopping experience! Friendly, helpful staff and what is needed is in stock.
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Recommended
Jun 3, 2023
help at the store
my shopping experience today at the Westfield store today was awesome because of two Employees Lindsey and Alan went way beyond there service to help me out
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Recommended
May 24, 2023
Accused of stealing
I had an incident where I shopped at this location and ending up using the self checkout. The attendant was present and has to assist with typing in a skiu for a hardware item. I scanned all the other items with the scanner while she was present. While I was in the parking lot, the self checkout attendant ran out to accuse me of not scanning and paying for an item. I looked at my receipt and she looked at one she reprinted right after I left and after I said I did in fact pay for said item, she must have saw it on the receipt. I don’t appreciate being accused of theft.
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May 15, 2023
Returns are easy..
The return process is seamless, I never have to be concerned about purchasing a bit more than I might need. Better return than to come up short and need an extra trip.
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May 8, 2023
Great Shopping Experience & Help to Load Car
Great experience at Home Depot. Will was so helpful.
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Recommended
Apr 13, 2023
Seth is the best manager there
I had an issue and Seth did everything right to fix it. I applaud his customer service skills.
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Recommended
Apr 11, 2023
Extreme helpfulful
Linsdey, what a great employye she is, she helped in so many ways to for us to purcuse a extior door.
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Recommended
Mar 28, 2023
Overall great store.
I’m trying to get a callback or talk to someone that can help me on a order change on an ordered refrigerator, that I discovered will not fit.
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Recommended
Jan 30, 2023
Staff helpful with a smile!
Morgan stopped what she was doing, asked if I needed assistance and insisted she take me directly to what I was looking for. Great customer service!
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Recommended
Jan 27, 2023
Awesome service!
Super helpful and always knowledgeable, Westfield Home Depot team members never make me feel dumb for asking questions. Always an encouraging word and so many helpful tips! And, I never feel like I am being upsold or encouraged to buy unneeded items for my projects.
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Recommended
Dec 30, 2022
Great Employee Morgan in Lumber
I just want to take the time to extend and appreciate the most awesome and outstanding customer service that we received during our visit in purchasing Lumber products to make a cross for a recent Burial. Morgan in Lumber not only went above and beyond the call of duty but she was also very skilled informative and friendly. We are very happy to have come to this Home Depot everything was clean neat and well stocked. Everyone was very kind but especially Morgan we are very grateful to have experienced her kindness during this grievous time is so nice to meet beautiful people who love people and their job. I pray that God continues to bless her.
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Recommended
Dec 29, 2022
Great place to buy garden products
I buy all my flowers and herbs at this store, a place that is not far... any giving day its easy to get up, 5 minutes at the store and I'm already working in my garden!
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Recommended
Dec 13, 2022
Customer service
I purchased a door and the employee Brian was helpful, courteous and helpful at the checkout too