#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(509)737-6402
Tool & Truck Rental(509)737-6408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2855 Duportail Street
Richland, WA 99352
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 372 reviews
90%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (372)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 372 reviews
Consistenly helpful employees throughout the store.
Consistenly helpful employees throughout the store.
by
  • Verified Purchase
  • Recommended
Great store with good prices. The staff are friendly and helpful.
Great store with good prices. The staff are friendly and helpful.
by
  • Verified Purchase
  • Recommended
I think we are fortunate to be served by Home Depot in our area. We get good value for the money,...
I think we are fortunate to be served by Home Depot in our area. We get good value for the money, a great selection, and the employees are helpful too.
by
  • Verified Purchase
  • Recommended
Employees are very kind and efficient in the entire store!
Employees are very kind and efficient in the entire store!
by
  • Verified Purchase
  • Recommended
This store has a great selection and stock of pretty much anything you could want or need. The st...
This store has a great selection and stock of pretty much anything you could want or need. The staff is knowledgeable, helpful, and professional. Great place to go for your home improvement needs.
by
  • Verified Purchase
  • Recommended
This store is one of the very best with great people and helpful service wherever you turn. Alway...
This store is one of the very best with great people and helpful service wherever you turn. Always clean and always ready to lead you to the product or part you need. No lazy people in this store!
by
  • Verified Purchase
  • Recommended
Great customer service! Rental equipment is very clean and easy, quick checkout!
Great customer service! Rental equipment is very clean and easy, quick checkout!
by
  • Verified Purchase
  • Recommended
This store gets 5 stars for it’s customer service. Many thanks to Thomas for helping us pick out ...
This store gets 5 stars for it’s customer service. Many thanks to Thomas for helping us pick out our new washer/dryer just in time for Christmas.
by
  • Verified Purchase
  • Recommended
The Garri and Jorge at the ProDesk are great.
The Garri and Jorge at the ProDesk are great.
by
  • Verified Purchase
  • Recommended
Best atmosphere and most helpful store associates anywhere. They always have what I want at a ve...
Best atmosphere and most helpful store associates anywhere. They always have what I want at a very fair price. I love Home Depot. Great shopping experience.
by
  • Verified Purchase
  • Recommended
The employees at this store are extremely helpful. If a product is not in inventory, they will re...
The employees at this store are extremely helpful. If a product is not in inventory, they will researcht the Home Dept WEB to locate it or an equivalent alternate.
by
  • Verified Purchase
  • Recommended
Liz at Customer Service, Pedro at the Pro desk and Thomas in flooring/blinds were super helpful a...
Liz at Customer Service, Pedro at the Pro desk and Thomas in flooring/blinds were super helpful and friendly!!
by
  • Verified Purchase
  • Recommended
The store while busy at times is usually neat and clean. Employees are courteous and helpful. S...
The store while busy at times is usually neat and clean. Employees are courteous and helpful. Store is usually well stocked and normally has what you are looking for. Specialty items may be hard to find, however employees can usually offer advice on where to go to find exactly what you are looking for......and they offer a military discount and parking spaces for the military.
by
  • Verified Purchase
  • Recommended
We found everything we needed for our backyard remodel quickly and easily. The staff were helpfu...
We found everything we needed for our backyard remodel quickly and easily. The staff were helpful and friendly and went above and beyond to help us load up our landscaping bricks and supplies. This is definitely our go to store for home improvement supplies.
by
  • Verified Purchase
  • Recommended
Late in the evening on a hot summer night going in just before closing I was not sure how much he...
Late in the evening on a hot summer night going in just before closing I was not sure how much help I would get in the store. ALL the staff were not only able to answer my questions they did so very graciously. They were polite and cheerful (especially with a cranky old woman like me). They went out of their way to accommodate me and not only find my products but to cheerfully help me load them into my car. Awesome service with a smile has me always coming back to this store.
by
  • Verified Purchase
  • Recommended
The store is clean, price tags and merchandise line up, customer service is very good.
The store is clean, price tags and merchandise line up, customer service is very good.
by
  • Verified Purchase
  • Recommended
Excellent service. Good inventory. Most impressed with Travis in plumbing and Vonni at customer s...
Excellent service. Good inventory. Most impressed with Travis in plumbing and Vonni at customer service. Was able to find products with a little help from staff. The store is always clean and the staff helpful.
by
  • Verified Purchase
  • Recommended
This store has a great selection
This store has a great selection
by
  • Verified Purchase
  • Recommended
Generally have found products to be excellent and a good place to shop; employees go beyond what ...
Generally have found products to be excellent and a good place to shop; employees go beyond what I normally expect sales staff. Noted on one occasion their pricing software was not current with advertised prices.
by
  • Verified Purchase
  • Recommended
Home Depot is the store I go to first. I can usually find what I am looking for at a fair price. ...
Home Depot is the store I go to first. I can usually find what I am looking for at a fair price. I would absolutely recommend them.
by
  • Verified Purchase
  • Recommended
Super friendly, well stocked!
Super friendly, well stocked!
by
  • Verified Purchase
  • Recommended
The employees are nice and friendly
The employees are nice and friendly
by
  • Verified Purchase
  • Recommended
I can always rely on excellent help from Home Depot employees when I am searching for something. ...
I can always rely on excellent help from Home Depot employees when I am searching for something. They always offer friendly and professional advice and suggestions.
by
  • Verified Purchase
  • Recommended
Always helpful
Always helpful
by
  • Verified Purchase
  • Recommended
Incredible employees. I needed a specialty screw and they found it within 5 minutes. Friendly, kn...
Incredible employees. I needed a specialty screw and they found it within 5 minutes. Friendly, knowledgeable and knew her products. I love this store!
by
  • Verified Purchase
Great store!! Found what I needed for my gardening project and fence repair. And a bunch of other...
Great store!! Found what I needed for my gardening project and fence repair. And a bunch of other things I didn't need, but bought them anyway!!!!!
by
  • Verified Purchase
  • Recommended
The employees are friendly and always have some of the best suggestions for any problem I have. T...
The employees are friendly and always have some of the best suggestions for any problem I have. They will take the time to build projects and get me going! Best Home Depot in the tri-cities.
by
  • Verified Purchase
  • Recommended
We have many stores in our area, but we have found that this one has exceptional service from top...
We have many stores in our area, but we have found that this one has exceptional service from top to bottom. If the person I ask doesn’t know, they are quick to get me in touch with the person that does. That really means a lot to me. Time is important to me, and they strive to not waste it.
by
  • Verified Purchase
  • Recommended
It is just a great place to shop because of the people that work there , they are alway willing t...
It is just a great place to shop because of the people that work there , they are alway willing to help you or to order what you may need or help you fined some thing. Thank you west Richland Dan Baldwin
by
  • Verified Purchase
  • Recommended
I loved the staff! They dont get annoyed when you ask for help. Bought a few things.There was a c...
I loved the staff! They dont get annoyed when you ask for help. Bought a few things.There was a certain part this location didn't have but the employee called to another location where there was.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 372 reviews

Nearby Stores

3910 W 27th Avenue

Kennewick, WA 99337

8.17 mi

Tool & Truck Rental

(509)585-1020

Pro Service Desk

(509)585-1012

Mon-Sat: 6:00am - 10:00pm

Sun: 7:00am - 8:00pm

300 W Harper Road

Hermiston, OR 97838

27.70 mi

Pro Service Desk

(541)567-1362

Mon-Sat: 7:00am - 9:00pm

Sun: 8:00am - 8:00pm

1100 Ne C St

College Place, WA 99324

47.08 mi

Tool & Truck Rental

(509)524-1563

Pro Service Desk

(509)524-1562

Mon-Sat: 6:00am - 9:00pm

Sun: 7:00am - 8:00pm