Reviews for Watertown #2602

Well stocked and friendly shopping experience. Sales clerk Mona is the best !!

Mark is quick energetic, funny, and when he is not working the register, he is looking up the aisles for anyone ready to cash out...I like hearing his, "I can take you right here!"

Not a very good experience... I had to help the crew help me. Went in a Tuesday night to get a home camera (Wyze Camera)... Online said there was qty of 18... all was good web site gave me the location in the store.... I walked in asked where the isle and bin was located hoping for a straight answer like "In the back right of the store".... instead the associate starting to talk about plumbing... I ask yes but where isle and bin... again the provided information unrelated and told me about the cleaning section. I eventually found the bin and isle myself but there were zero cameras on the shelves. I walked to customer service and explained, web site says 18 but there are zero. Now I know the web site can be off but by 18. So I asked perhaps they are somewhere else in the store??? The associate took a few minutes to look up info on the computer (same info I had on the phone) and told me no we don't have any.... perhaps they are on the truck and will be here tomorrow. OK I left and then game back the next day. Site now shows 19 qty are in stock at same location. I walk to the isle and bin... and still zero. Again I go to customer service... they look up the info and tell me they don't have any even though it shows 19 on the site. I again, suggest maybe there are somewhere else in the store. The associate points to the self checkout cashier and tells me to ask him. I walk over to that associate (now that makes about 4 associates thus far)... after explaing the whole thing a 3rd time (you would think the customer service person would have walked over with me to explain) and again he tells me they don't have any. I again suggest maybe there are elsewhere in the store... perhaps in lock up. The associate says "maybe"... we walk over to the lockup area and the holy grail of cameras... they are all in here!!! There were probably in there the night before. Two trips (not including the initial trip to another Homedepot that "didn't have any", now knowing they probably did) I finally have the camera. Poor experience and customer knowledge.

i went in with a fairly mundane list of items, but when i could not locate one of there, there were no employees available to help. i asked 5 different people wearing HD aprons, and each said they could not help me locate the lumber i needed. i ended up wasting almost an hour asking for (and not receiving) assistance. I was reminded, yet again, why i try to avoid this store at all costs!

I was pleasantly surprised at the helpfulness of the different people I asked for help. I was especially grateful for the help of the cashier who went beyond the call of duty to assist me.

Wendy was so wonderful the best couch she is so wonderful she is so nice and beautiful

NO problems with the store. Had a great experience. No issues at all

I have been renovating my house and The Home Depot has been my saving grace in this complicated project. I always find what I am looking for and returns are very easy in case what I got didn't work out.

Absolutely horrible customer "service" Things are not labeled so they are easy to find. BILLION dollar company does not have contact payments and then when you pay in cash and return it they take 25% off. Never mind the time and gas I spent going back and forth 3 times in 3 hours that they were open because things were not in the right bin. When it's obviously their fault, they should be paying me for my time and gas, not cheating me out of more time and money.

store was very organized and ease to find the product

Good customer service

The store is always clean and well stocked. The staff is always very welcoming and know the store

Before you buy kitchen cabinets from this store think twice. I'm 66 years old and have done quite a few projects including building an entire house board by board. It should not be this hard. This has been the worst purchase experience of my life trying to finish a small kitchen in a rental unit. If you do buy cabinets don't rip out the old ones until you've fully inspected what you've received. I made the assumption that a perfectly good looking box contained a perfect cabinet. doesn't work that way when the cabinets cabinets aren't good quality. Replacements took forever leaving me with no kitchen for months. I didn't think I needed to double check the to see if the refrigerator would actually open in the space as allowed. Wrong move! I used their pros to measure but it didn't matter, the cabinets were designed/made to cover an exhaust fan which then had to be relocated. Too bad says HD, you didn't use our installer so its void! Are you kidding me! HD's installer was 2K more than someone I know and trust and if that were the case then tell me upfront. 30 emails... constant chasing. One delivery promised after another, all no shows and I'm told the damaged cabinet is at the store today in "very good" condition. I can't wait to see it!

The associate, Mark, who checked me out, was very efficient and courteous.

Broad selection of goods, very reasonable prices, helpful employees

A great (Home Depot) location. My experience with the customer service here has been excellent. Superb assistance and personalized care Thanks you guys!!

Store is neat, clean, staff are EVERYWHERE, pickup locations are conveniently located. Parking lot is huge. Absolutely no complaints.

The Watertown store is well stocked and well staffed. The associates are friendly and helpful. This store always has what I need so it's not a wasted trip. Prices are fair and checkout is always quick and easy. This store works for me!

THE WATERTOWN STORE IS MY FAVORITE Home Depot TO SHOP AT

the store is always stocked and has everything you need when you go in cashier sameera is always friendly and helpfull

Have been several times and always a pleasant experience. Will be back.

Its a pretty nice store not happy with the return process. Waited in line forever seems like nobody wants to work. On more than one visit noticed a group of females off to the side speaking and laughing in spanish when there was a line. I thought customer service is about dealing with the customers. This was not the case. But thank you to Linda at the service desk. She was very kind and pleasant and apologized for the wait which probably would not have been so long if everyone was working!!

I like this store, I feel comfortable there and I knew the best cashier ever there, it is Barbara, she is the best and help me always.

This is a good store

Friendly, knowledgeable employees, that know our time is valuable. Always prepared to help in any way possible and do their best to get us through checkout quickly. Also like to take advantage of the many specials (impulse items) while in the store. They are hidden everywhere.

The manager/ Coach Dibbs @ the return counter is a miserable person. She makes returning things more difficult than they need to be with her attitude

The store was clean and easy to shop in. The associates in Customer Service where friendly and efficient.

A great store to visit if you need any household related stuff. Convenient and fully of supplies.

This store although fairly small, has been much improved over the last year. Enjoy shopping there!

Very nice place to shop