Reviews for W Roxbury #2665

Store Cleanness, shelves are stock, properly displayed and encouraging and isles are convenient to shop through.

Leah and Paul in the W Roxbury store were both so knowledgeable and helpful that I would hope to have their help the next time I go in this store. Fortunately, they said I can ask the store to page them! I was frankly astounded at how much they knew about a variety of products, from bathroom vanities to carbon monoxide detectors ... information that wasn't necessarily available on the packaging, but was picked up from their wealth of experience and perspective. Hooray for Leah and Paul!

I would recommend this store to my friends, and go as far as my family in Africa too

The associate at the customer service desk, Marisa, was exceptionally efficient, knowledgeable, and professional.

Yamal provided excellent service. I needed to buy some toilet paper and he knew exactly where to send me amazing balls!!!!! keep up the great work Home Depot staff

I thought the customer service was great. I would defiantly come back again. I love home depot, keep up the good work!

Excellent service and helpful staff!

As you see i gave a rating of two stars and only because when i entered the garden area i asked the girl sitting in the cashiers booth if they had any wreaths and she said no. I thought that was kind of strange seeing that they had all kinds of Christmas Trees etc. etc. in the parking area as well as the garden area. It was the only item i came to purchase this time so i went in to look for myself and wouldnt you know that about 500 ft from the cashiers booth there were like 4 bins of wreaths. So i did find the products i was looking for, i didn't get the assistance i needed, i didn't go into the store this time to see if it was clean but normally it is and the associate who i asked about the wreath was friendly but not helpful. I like this store and i will go in again but they really should have someone who is knowledgeable about products in their dept. and especially where it was so close to the the associate that i asked.

Awesome customer service!! Lennox was awesome and Lajaloa

Store was neat and clean. I made a return quickly. Staff was friendly. I needed a new item and promptly found it. I observed a representative cleaning shelves and tidying up. I was checked out by the nicest man named AJ who was friendly and prompt. Great work by the staff in return desk, in the electrical area, and by cashiers.

I loved the staff. I especially want to give kudos to Cashier Albert who went out of his way to assist me when i was leaving the store because i did not find what i was looking for. He looked it up and took me to the particular isle that i had visited severally looking for the item. This gentleman went above and beyond. Kudos Albert.

We had a very good experience shopping for Kitchen appliances. Javad was extremely helpful and gave us all the information we needed. He helped us find the pieces that would be available for the date we needed. We would definitely work with him again and highly recommend working with him.

Very honorable experience with Nelson the manager on site. He is very proactive thorough results driven and focused on solutions. Very progressive mindset and he satisfies his customers above and beyond. Deeply recommend his services above and beyond I can not thank him enough. My patronage continues as long as he’s on board since he is my primary reliable contact at the store who is extremely receptive and knowledgeable. Thank you

Excellent stores, very friendly, capable people ....good job!

Customer service cashiers were not knowledgeable of ongoing sales or how to implement military discount. Our checkout took almost an hour. Salesman was extremely knowledgeable on products and when he couldn’t answer a question he immediately got another salesperson to help. He was very charming and absolutely determined to ensure we got the best “FIT” for our needs, and also the best price. He was phenomenal!

First time visit to store. Never going back. Employees are lazy and unprofessional. Took almost an hour to pick up some stock that was ordered at another store. No one offered to help load the product into my vehicle. Store was not very busy at the time of the visit.

There are a ton of employees (mostly high school(ish) age); they run (literally) around the store playing games with each other and laughing. If they’re not doing that, they’re standing in the aisles singing and dancing. If you ask them something, they waste your time pretending like they know what they’re talking about or they try to ignore you and walk the other way. I asked a young man to help me find a certain kind of outlet and he didn’t know the difference between a regular outlet and a gfi (totally wasted my time but at least he didn’t ignore me?). I checked out with a black girl, with long pink braids a couple days ago who didn’t say one word to me, much less look at me!! RUDE!!!! Also, this is the messiest HD I’ve ever seen. There’s boxes of stock all over the place needing to be put away and yet the shelves are empty. Thank god for the HD app or else I wouldn’t have been able to find anything. The older adults who work there are kind and knowledgeable, the high schoolers are just taking up space, rude and worthless!

Everything is fine and acceptable. This transaction was the latest in a long list of items purchased at this store, and it wont be the last, since I have some major work to be done on my home and property.

I love the store. When I go with a list I am most likely to leave with 90% of what I came for. I am just always disappointed with the available items in store compared to online. I love to use the website to plan my visit by checking product availability locate information before I come in. But on more then 2 occasions what is listed as being available in store was not available and when I get an associate to assist me their computer states the same information that the item(s) are in stock. I have been told that the item(s) are unable to be located. I wish there was a way they can sort and locate there products better to prevent me from having to do multiple runs to the store. Or evening having to check the other home improvement stores.

with the social distancing rules it was difficult to communicate with staff. they did try to assist in fixing the errors but where unable to correct the problem. after waiting over an hour on Sunday with out any chairs to sit on and on Monday we brought a chair with us. as my wife and are over 75 years old.

extremely helfpul and knowledgeable garden employee

well stocked in and out fast

kofi was extremely helpful and courteous

Great store, AWESOME customer service.

Lexi- the customer service representative is superb in dealing with customers

Very convenient

This is a great store, with a very helpful staff. Even when it is busy as can be they handle the pressure very well. I've had a few occasions that items were not on the shelf and a SA was ready to help me get the product I need, or contact a near by store that had it in stock to hold it for me. This kind of service helps keep the job site moving forward.

The associates in appliances/ Home Improvement Department were very helpful and pleasant.

I always find what I need at this Home Depot. The staff are generally really nice and helpful.

These days it's hard to find great customer service, especially during the hustle and bustle of the holiday season. The staff at West Roxbury Home Depot are awesome! Always helpful when I visit. Nice job!