Reviews for W Roxbury #2665

I had an issue with the store when I call on hold no one ever picking up the phone . I talk with Nelson store manager very apologetic about the issue he made it up to me on my sale. I have said this before good help is hard to find and it’s everywhere and he made it up to me . That’s a good ware to be there and supported of the customer.

I was impressed just how nice the store looked. The time I spent there looking at the products..showed that this store carries anything & everything you would need. The staff was professional. Very helpful, & knowledgeable re: what I was looking for. Would definitely shop here again soon.

John Kelly in the hardware department is truly an asset to your team. He is an exemplary employee and human being. John helped us tremendously with a hardware question and he went above and beyond to make sure he found the right solution for us. Our problem was solved smoothly and professionally because of the efforts of John. He took the time to listen to us and was so thoughtful. I kindly ask that you pull John aside and praise him for his work ethic and wonderful customer service. Thank you.

Every time I go here with an urgent issue or just need some help, there is always someone to help me out. I am not very handy and ask a lot of stupid questions, but these folks here are patient and go out of their way to help me out.

It took over two hours to get a stocked item to the shelves for me to buy. Almost climbed a ladder myself…

This particular HomDep continues to be better in terms of cust service than the inner city SouthBay location (good luck getting reps to help you out there at S Bay)

Daniel lumber the best in ever , need more people like this

Me and my cousin were looking for ways to copy keys and Leah was super friendly and helped us out!

Great customer service. Nothing but praises for the staff there. They were very helpful during out last three trips. I highly recommend that location.

If you’re looking for a knowledgeable, honest, helpful opinion as you shop for appliances, Nancy is your best bet. She helped me pick appliances for my two family home and I left feeling like I made the right choices at a great price.

I had the privilege of having Leah from the refrigerator appliance and Victoria from returns. Both ladies are extremely helpful and friendly. Not only did they go over and beyond to assist me, they were so accomodating with my dog and when I accidentally left my phone on the counter, they ran after me and made a point that I get it back. These employees are what makes Home Depot Roxbury the place to shop. Nowhere else for me!

We love the West Roxbury store as the staff is always so kind and courteous. Today’s visit was no exception. With Lea’s assistance, we easily found everything we were hoping to buy. Good people make for a good store and a great shopping experience.

I am not a hardware or construction related, knowledgeable person, and going into these kinds of stores usually gives me a little anxiety. The Home Depot customer service representative have managed to make my visit one of the best shopping experiences I’ve ever had (shout-out to Leah!) I felt like a VIP lol

If you want to get assistance with what you are looking for do not shop here. Good for contractors that know what they need but if you need help you will not get it. Dont believe their ads this does not reflect the actual stores.

Usually can get everything I need very quickly

When I was carrying a heavy bucket passing the contractor cashier, he offered to cash me out there. Later when I was finished shopping the regular cashier helped me get my veterans discount.

Best customer service ever! So helpful with all my projects!

Leah Ortiz was my specialist today. After I told her my story about my cat she knew exactly what I needed. It worked out really well. Leah is an example of what every company should have as an employee.

Was here for the first time. Leah greeted me right away and immediately took me where I needed to go and provided helpful advice

Robbie was exceptionally helpful. He truly made a very bad experience into a very positive one.

Great experience here with tools and supplies

Fantastic experience. Great people. Long long relationship as a shopper.

The most pleasant experience I've ever had dealing with a Home Depot Service Desk. Diana was very pleasant, thorough, and professional. She identified my issue and addressed it promptly. HD needs more employees like Diana! Wonderful demeanor and personality.

The staff at this Home Depot is very nice and helpful

I like the deferred interest on purchases

Great people there. They helped us a lot, we'll be back soon for sure. Thank you.

Greg offer me a great service

I used to enjoy spending time at Home Depot - West Roxbury; the staff is fairly helpful; the garden center is top shelf; and the store was usually well-stocked. But lately, it looks very dirty. The Men's Restroom appears to be a public health hazard! This chain makes enough money that it can invest a little money in the upkeep of its store!!!

I was charged the wrong price for an item and when I complained the price wasn’t honored as it should have been

I had a very positive shopping experience this time with finding someone to help me on the floor to 2 wonderful ladies at the checkout. Felt like shopping at a neighborhood store. It was a nice change that I hope continues.