Reviews for W Plano #551

If you need help, an associate will never show up, even when paged. Neither will a manager.

This store is outstanding. Customer Service Cashier SHAMIKA was incredible. I had a very difficult return and in my experience most people would have given up. She stood firm in finding the answer and I am a very happy customer.

Great Store, Awesome Employees!

If you go to the gardening section, with questions, he sure to ask Mylicya. She was SUPER helpful & very sweet. She deserves a promotion & a raise. Home Depot needs more employees like her

This store is always neat and clean. The last 2 visits the paint department was short staffed.

Great THD on all level

Brad in the paint department was exceptional. He went above and beyond to make sure I had exactly what I needed. He took the time to explain all my options in detail and gave excellent advice about the painting process. He was very friendly and welcoming! Definitely coming back to this store if I have any more painting projects!

Everyone is very friendly at this store and I can always find someone who can answer my questions and/or point me to where the item I'm looking for is. They always take me to where I can find my item.

Great employees . So helpful . Clean store Vary organised The most are vary experience Any where at the store someone will ask you if you need help . I considered home depot as my second home coz I spend much time every day there . thank you home depot .

Horrible customer service! Took an item to the register and then to the customer service for price match and was told no! This is clearly contradicts to what is clearly mentioned on the Home Depot website itself. Funny thing is that I wanted to price match with the Home Depot's own website itself.

The employees at this store are top notch!!! I made multiple trips over multiple days getting ready for an event. These folks are bright, cheery and ready to help. Thumbs up to the paint department. My custom matches were spot on and service was fast. Would definitely come back. Kudos to Home Depot!

Some items needs to be restocked

Was looking for a mailbox, and was approached by a very helpful associate, man with white hair and glasses, but didn't get his name. Provided great customer service. I am a cashier at Store 0556. He was very helpful. Enjoyed shopping at your store!

Sales associate was rude and said he was too busy to answer my question or help me. I left the store and went to Lowe’s

TERRIBLE CUSTOMER SERVICE PROVIDED. Not stand by their word of getting your orders complete what is ordered. With no help for the customer to be satisfied only the customer comes up with a solved problem for them.

Good store and good associates I like to go again for my future need of home improvements

Beware this store has close talking unmaskes sales people. She will repeatedly accost you while in the store. Only enter if you have no concern about your personal safety.

The store is clean and well arranged their items. Some Employees are friendly.

Two thumbs up and a special thanks to Anthony, the Manager of the Lighting Department! If you have any lighting problems, he's the man to contact. The store was clean as always, well stocked and easy to get in and out of, great experience,

I have one well founded complaint. When walking down the center aisle I am looking for fasteners (aisle 7). But walking east to west the sign for aisle 7 says "nuts and bolts." Only walking west to east does the sign says "fasteners." If you don't walk in the right direction - you miss your aisle and what you're looking for. PLEASE PLEASE put EVERYTHING on that aisle on signs on BOTH sides of the aisle so you don't miss what you're looking for if you're walking in the "wrong" direction.

The store was cleaned and well stocked. The three employees who helped me were very kind and professional!

make this store your first and only stop for all your home repair and planting needs im sure you will like my suggestioni

Great store sales people go the extra mile to help.

This is an excellent place to shop. Shop here first and then there is no need to go anywhere else. Associates (staff) is available and they want to help. My most recent personal experience was an exceptional one. She went far beyond my expectations.

Store is organized and easy to find items and sales associate are very helpful.

Everyone here is so helpful and friendly! And they love on my dog every time he comes along.

Shout out to Jennifer was has been phenomenal. Not only did she have everything ready for me, but she asked about other doors I needed installed. I told her about my horrible experience at a competitor and she said she could eliminate that headache. She set up a new measure for my garage entry door and told me she would match your competitor's price on the door. Her thoroughness was refreshing, especially when compared to the sales person at your competitor. In a few weeks, Home Depot will have replace every entry door in my 21 year old house. Thanks Home Depot!

Clean store and efficient employees. Great attitude to serve. I saved a lot of my time with the help of store employees, I would always shop at this location.

The employees are amazing and helpful

The employees at this location are better than the best. I will always shop for home improvement needs at this location. They focus on customer needs and make the process efficient to save time. Greg and Doug are good examples. I recommend this location to all my friends and families for the best service and professionalism.