#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(865)531-4661
Tool & Truck Rental(865)531-4660
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
9361 Kingston Pike
Knoxville, TN 37922
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Customer Store Reviews

  • 4.7 out of 584 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (584)
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Showing 1-30 of 584 reviews
Good Deal
I bought this last week and love it.
by
    • Recommended
    Mostly great customer service from staff
    We wanted a specific freezer we had seen online but it was not in the store. Pattie, in the appliance department, took the time to look at the available stock in the area. While she was doing that for us, she brought me a chair since I have trouble standing for longer than 5 minutes or so. She was resourceful and professional and we appreciate her efforts.
    by
      • Recommended
      Outstanding customer service!
      All I needed was an O ring for a pressure washer. A guy in lumber walked me over to plumbing and found exactly what I needed. It's always a great experience at W. Knoxville Home Depot.
      by
        • Recommended
        Amazing self checkout employee. (Johnathan)
        Super amazing experience
        by
          • Recommended
          Employee - Pattie
          Pattie in appliances was so wonderful to work with on our purchase. Knowledgeable and very pleasant. Very helpful explaining the warranty and about the appliances we purchased. Thank you Pattie for making this a less stress event.
          by
            • Recommended
            I Love Home Depot!
            I have never been in this Home Depot where employees weren't smiling and willing to help you find whatever you need. Being a female, that's very important to me.
            by
              • Recommended
              Health concerns
              The store needs only to allow service animals. Pets should not be allowed due to sanitary issues and aggressive behavior
              by
                TN Service excellence!!
                We were blessed to have Ronnie Cox greet us immediately as we walked into the garden department. He took the time to acknowledge other customers, while he was assisting us and made calls to nearby stores, so that we could all get the patio furniture we wanted. Ronnie educated us on lawn tractors and smokers, then helped us set up a Will Call for all our large purchases for our new home. Ronnie and his team are living the culture and values that Arthur Blank and Bernie Marcus founded Home Depot on!!!
                by
                  • Recommended
                  Excellent customer service
                  I received excellent customer service by am employee named Patrick who helped me create a home repair solution, made sure I had the materials I needed in his work department and contacted another department to let them know what additional materials I needed. He was thorough, professional and very courteous. Thank you so much!
                  by
                    • Recommended
                    ProDesk
                    The ProDesk staff are always helpful
                    by
                      • Recommended
                      Great customer service!!
                      Ordered a new refrigerator a few days ago. Dan in the Appliance Dept. was very knowledgeable. Great customer service and shopping experience!
                      by
                        • Recommended
                        Some of the BEST people ever work here
                        There are so many hard workers in this location and not only that, the friendliest! They always ask to help, making it less awkward to try and stop someone, plus they follow through even if it seems impossible. Terry and Michael are my favorites, but there are several to choose from!
                        by
                          • Recommended
                          Great customer service!
                          Got all the help I needed at the paint desk. Super friendly and knowledgeable staff. Thanks Rob!
                          by
                            • Recommended
                            Clean store, well stocked
                            whenever we needed something for the house it was available, in stock, if it didn't fit, we brought it back with no hassle
                            by
                              • Recommended
                              Clean store, and helpful employees.
                              Awaiting special order.
                              by
                                • Recommended
                                Superb employees!
                                "Josh", the young man who loaded a ton of mulch securely onto my pickup, was wonderful to deal with. He was polite, swift, professional, and generally just delightful. "Morgan", the garden area cashier was everything a cashier should be. She was very helpful, professional, polite and gracious. Thank you for hiring such great folks!
                                by
                                  • Recommended
                                  GREAT MANAGER !!!!!
                                  I'VE KNOWN HIM FOR MANY YEARS AND HE GETS BETTER EVERY YEAR
                                  by
                                    • Recommended
                                    Dat booty is phatttttt
                                    Rob macri help me find all the paint I needed and then helped find a door and hardware for it!! Plus he's got a dumpy on him I couldn't looks anywhere else
                                    by
                                      • Recommended
                                      Regular visits
                                      great store. I go all the time just to go!
                                      by
                                        • Recommended
                                        Best customer service experience!!!
                                        Ken in the paint dept at Home depot immediately greeted me and asked me if I needed any help. (Which I did) He walked me through the entire process on which products I needed and why. He showed me colors, sanders and paints. This was the absolute BEST experience I've ever had in Home Depot!
                                        by
                                          • Recommended
                                          Great Product
                                          The Product I bought was a RIGID Shop VAC and as always the RIGID product does the job wonderfully without fail. The price was a little more than I wanted to pay for a 10 QT size but it was available when I needed it.
                                          by
                                            • Recommended
                                            Great service
                                            My Home Depot in Knoxville yes the best, and I would not go anywhere else. John Burton my salesman seems to go out of his way and is always interested in the job at hand that I am working on and helping me find the right material at the right price and always helping me make the best decision.
                                            by
                                              • Recommended
                                              Great Service
                                              The employees was very friendly and helpful.
                                              by
                                                Great service
                                                Lauren was very helpful with my inshore order for the 2 Huskey 52 inch work benches I wanted. She did a great job.
                                                by
                                                  • Recommended
                                                  LED Light fixtures
                                                  Was looking to update my light fixtures in my home. Had already gone to Lowe’s, so glad I decided to go to Home Depot, found the perfect lights to update & to brighten up my rooms. I had seen some similar products at Lowe’s but Home Depot’s prices were much better. I bought 3 low hanging white rim lights for my family room, another for a small 1/2 bath, and a very large one (super bright) for my kitchen. Love them!
                                                  by
                                                    • Recommended
                                                    Appliances
                                                    The people in the appliance dept are super helpful and know their stuff! I always have a great experience in this department.
                                                    by
                                                      • Recommended
                                                      Excellent service, great products
                                                      I bought Window treatments a month ago. Very good, economical and easy to install. I bought some hardware, tarp and paint. Very organized store, easy to find things.
                                                      by
                                                        • Recommended
                                                        The Service Keeps Going Lower & Lower
                                                        The products are the same as similar stores. The prices are reasonably competitive. However the attitude of the Team Members has become more and more indifferent.
                                                        by
                                                          great help
                                                          customer service was awesome
                                                          by
                                                            • Recommended
                                                            Great store! Very knowledgeable staff.
                                                            I had an issue with some hinges. I looked for Phil and found him. He had the answer. Everyone at that store is helpful and super friendly.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 584 reviews

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