#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(865)531-4661
Tool & Truck Rental(865)531-4660
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
9361 Kingston Pike
Knoxville, TN 37922
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Customer Store Reviews

  • 4.7 out of 584 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (584)
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Showing 1-30 of 584 reviews
Micah Verville!!!
If you are looking for an employee that is going to help you till the very end, then you need to make sure you look for Micah! He is going to make sure that you get everything you need and that you are completely satisfied with your purchase. You won't find a better employee to help you while your there! Thank Micah Store #0730
by
    • Recommended
    Top notch customer service
    Title says it all. Every trip to this Home Depot has always had some of the best customer service at any I’ve been
    by
      • Recommended
      Home Depot West Knoxville Well Stocked!
      This is my go-to store for DIY home maintenance and improvement. Easy access via I-40; always well stocked; and AVAILABLE FRIENDLY employees!
      by
        • Recommended
        Total Satisfaction
        I purchased carpet from Home Depot intending it to be merely a second quote because I thought another company would be my first choice. I almost always get 2-3 quotes. However, the quality of the carpet and laminate steps and the better price Home Depot offered as well as the professionalism of the people I talked to caused me to change my mind.
        by
          • Recommended
          Great Customer Service
          I would like to give a shout out to Steve C. (flooring) and Gideon for their exceptional customer service. They Rock!!! It's awesome to have folks that smile and want to help make sure your shopping experience is a pleasant one. THANK YOU BOTH!
          by
            • Recommended
            Best Home Depot store
            We only go to this Home Depot Bill, Jackie, Phil and Claudia are always helpful and friendly
            by
              • Recommended
              Amazing service
              We purchased many items for our home and greatly appreciated Pattie in the appliance department. She knew everything about the appliances and helped us pick out the best washer and dryer. Other store employees were helpful and kind too! Will be shopping here again
              by
                • Recommended
                Courteous clerks and items for sale are great
                Washer and Dryer and maintenance
                by
                  • Recommended
                  The employess at the Pro Center were fantastic.
                  I needed assistance and clarity regarding the materials needed for our new deck. Both Kristin A. and Susie T. were very knowledgeable and courteous.
                  by
                    • Recommended
                    Under counter Lights
                    Replacing the under counter lights seemed simple but it was not. Thanks to the customer service at this location, it was easy to find the correct parts and complete the installation.
                    by
                      • Recommended
                      Need more of a variety of plants instead of multiples of most common
                      Too many of the same plants, not enough of a variety. Also many were diseased.
                      by
                        Customer Service
                        Very rude customer service and manager. They were too concerned with policies to make the correct decision.
                        by
                          Update needed
                          The parking lot need redone especially at the garden entrance
                          by
                            • Recommended
                            great service in window shades
                            Teresa Heffington helped us get exactly what we needed for our window coverings. She is a gem!
                            by
                              • Recommended
                              Cashier Monica
                              I always enjoy checking out with the cashier Monica. She always greets us and looks to ensure our shopping trip was pleasant.
                              by
                                Great Flooring
                                Got Carpet and Tile for Rental Home Saved do much Mon$y
                                by
                                  • Recommended
                                  Shopping at home depot
                                  I always shop at this home depot,just bought glass wall titles right color right price, always have what I want,
                                  by
                                    • Recommended
                                    GREAT CUSTOMER SERVICE
                                    Appreciate when the store manager, offered to help in our issues and then to see him walking down the isle with a huge smile on his face and by the way we had never met him before. Made all attempts to find a solution even offered to help us with other items and took us directly to the isle and stood there till he found exactly what we wanted to complete that project is someone who cares about the customer. NOW THAT IS RARE.
                                    by
                                      • Recommended
                                      Ms
                                      Very helpful friendly staff
                                      by
                                        • Recommended
                                        great store with great employees
                                        as a pro painting contractor , A1 Affordable painting co / knoxville . the home depot store is very valuable to our daily routines etc , their paints are top of the line thier prices are very competitive and the employees there are very helpful and kind , we feel very blessed to have home depot in our corner
                                        by
                                          • Recommended
                                          Review
                                          I love Home Depot always helpful employees and plenty of product on the shelves
                                          by
                                            • Recommended
                                            Thank you to my cashier, Bill
                                            Thank you, Bill (my super-friendly cashier) and the other three employees who helped me to get a new toilet from a shelf and into my car today- I literally couldn't have done it without you!
                                            by
                                              • Recommended
                                              Great store and great employees
                                              This place is amazing. they have everything you need and the employees are great and the costumer service is above and beyond. Rob there is a great employee and always helpful!
                                              by
                                                • Recommended
                                                Gladia is the best
                                                Gladia is the best pro desk work of all time
                                                by
                                                  • Recommended
                                                  Home Depot employees
                                                  I purchased a tool chest combo today and needed a little assistance from customer service. The young lady, her name is Jeanine was the most helpful with assistance that anyone could ask for. Her smile throughout the entire process made it worthwhile. If you end up at the West Knoxville store and need help I would highly recommend you see her.
                                                  by
                                                    • Recommended
                                                    Great shopping experience.
                                                    Needed a lot of help in the paint department and the salesperson, Jeanine was wonderful.
                                                    by
                                                      • Recommended
                                                      treated as a thief
                                                      It took over twenty minutes to get help and then was treated as a thief
                                                      by
                                                        Problem solvers
                                                        We had our charge card compromised and a new one was issued. We tried to use the new card for the first time. It threw up all kinds of red flags. The manager on duty did an awesome job of handling the situation.
                                                        by
                                                          • Recommended
                                                          Great experience!
                                                          This store is the largest in the Knoxville area and the staff are fantastic. Even the guys driving the forklifts will stop and help, if they're not moving any product at the time. Everyone is so knowledgeable.
                                                          by
                                                            • Recommended
                                                            Great Selection and prices
                                                            I needed to get all of our Christmas decorations and I did NOT want to have to go store to store and spend a lot of time....this was truly a ONE STOP trip!!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 584 reviews

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