Reviews for W Eugene #4028

I purchased two 4X8 1/2 inch cabinet grade sheets of plywood. I went to look for someone to cut my plywood. No one was near the saws. I walked to the front met an associate assisting a fork lift driver, I asked him for help to cut my plywood. He immediately engaged me with Professionalism, Courtesy and respect. DARRYL exuded great confidence in his abilities, showed concern about my safety around the saw. Did a Perfect job. Way beyond my expectations, Great Experience!

Store was nice and clean and worker's were was nice. Had just what we were looking for. Merry Christmas

Every store employee I came into contact with was very helpful and knowledgeable, which made shopping there a breeze.

Pete the manager in lumber was unable to assist me and got mad when I asked someone else.

Friendly staff and always helpful :-)

Great customer service Definitely going back

The store is always clean and the employees are all positive and professional. I have never had any issues with asking an employee for help to find a particular item. I have been coming here for the last 7.5 years and plan to keep on coming here.

The store had an order of galvanized steel and left it in the back which has no locking gate. It was stolen and had to be reordered which caused a week delay to complete the project. To their credit the manager gave me a 20 percent discount and so I ordered another batch of steel a few weeks later and will probably order another batch in a few weeks.

Always clean, well stocked, and full of friendly, helpful staff. Darryl especially was great!

This is a nice store, well laid out and clean. I had an uncomfortable experience with a sales person in the appliance section. I had been in the appliance section the day before and talked with a sales person named Christopher. He was friendly, interested in my appliance needs and shared information about the appliances that i was views. The sales person that I encountered today, #97, (he didn't tell me his name nor ask mine) was unfriendly, disinterested , and offered no information. He just disagreed with what the previous sales person told me and offered no interest, conversation or help with me $898 purchase. He wrote it up and that was all I got. I should have come back later and purchased from Christopher or gone on line and made my purchase. This was my first new washer and dryer. I should have been excited and happy with this purchase. Instead I felt disappointed, confused, unhappy and sorry I had dealt with this guy.

Has what I need at good price. Finding help is a challenge at times. Darryl helped me in lumber and was awesome.

Need more help. Darryl in lumber was willing to assist. Helped cut product no priblem. Positive attitude which was refreshing! He knew his stuff.

This store does have some experienced employees and not the typical spacey, mumbling, mouth-breathing idiots. You may be able to find Tina at this store who is excellent.

What a great experience I had yesterday at my local Home Depot store. The employees Luis and Dale made my day. They were kind and helpful. I found the plants I was looking for and the right soil. I needed help in lighting they came quickly, and told me to look closer to Christmas for the small remotes I was looking for. The store is always clean, and when I didn't have a mask they went and got me one. They did not have to go out of there way to be so kind, but they both did. Thank You Home Depot for serving my community.

The store is well stocked, the staff is friendly and using the on-line tool allows you to find parts quickly by giving you the aisle and bay location with the price.

centrally located, making it easy to access.

There is a lady who is in her late forties to fifties. She is absolutely wonderful to disabled customers!! She treated me like family and helped me with all my shopping and checkout!!

9 really positive experiences for every 1 negative one, I would say. Their staff has net saved me so much grief, I travel a little further to go to this one.

This is well operated depot. Ive been many in several states. This one gets a thumbs up in my opinion.

This store is always clean and the hired help are always helpful, I am Very happy with how this store is run and appricate how efficiently it is set up.

This store is one of my favorite places to shop in town. They are always friendly and helpful. Even though they may seem short of employees they will get to you as soon as possible and do anything they can to help. Thanks HD4028

very helpful, veteran discount and helpful even with the CV 19 panic

Thank you Chandra and Dale for your help! Great customer service. Everything was very easy to find. Clean store

Superb service by Miguel in the paint department. Vital to ensure completion of my home DIY project.

Good service, shelves are stocked, helpful employees

everything was good all-around but I was a little bit disapointed that they didn't have what I was looking for even though the web site said that it was in stalk there.

7/18/2020 It was an absolute nightmare. I arrived at 8:26a per my GPS, driving a large pickup and an 18' flatbed trailer. I parked in the designated trailer/Pro parking. I went in through the lumber/Pro side to purchase brackets and concrete. There was a pallet out front of those doors in the Pro/loading area that had 24 bags of 80 lb concrete on it. The store was not very busy. After I found the brackets I needed, I went to the register and asked the cashier if I could have someone come load the pallet with 24 bags of concrete onto my trailer with a forklift (2 weeks prior we had this done at the HD at Green Acres with no issues). They said yes of course no problem. I told him I had an 18’ flat bed trailer and was parked in the trailer parking, I asked if I should pull up into the loading area, he said yes. I was inside the store less than 8 minutes. I went to my truck and pulled into the loading zone and proceeded to wait. And wait. And wait. I went back in and checked; they said the forklift should be out soon. They were waiting for someone to be able to use the forklift. I finally left the store at 9:16a (per GPS). This was after they had major confusion because apparently 24 bags is considered “hand load” even though I specifically asked for help. I cannot haul the 80 bags of concrete. This is also after the lady driving the forklift told me she wouldn’t load it because I didn’t pay a $15 pallet fee. So, after waiting more than 35 minutes at this point she tells me she won’t load it because they didn’t do their job properly and charge me. Nor was I told about this fee until she refused to load it. I go back to the same register and cashier and tell him they wont load until I pay a pallet fee. He tries charging me for more concrete (a full pallet is 42 bags) I tell him no I don’t need more concrete they say I need to pay for the pallet, a pallet deposit. He has absolutely no idea what I’m talking about, so now there is the lady on the forklift, and her spotter both yelling that I need to pay the deposit fee, and this ill-trained employee (who’s training another poor unfortunate soul) doesn’t know how to do that. They proceed to figure it out, and they did let me know if I return the pallet, they could refund me the deposit, all while it took a freaking hour to for something that should have taken maybe 20 minutes. (the other HD didn’t charge a pallet fee and there was no mention of it whatsoever when we did this 2 weeks ago.) Obviously, there is complete lack of training if it is a HD policy to charge for these pallets, and the woman on the forklift was completely rude about the whole situation. 7/19/2020 9:53a, I go to return the pallet and the extra bags of unused concrete, inform her I will need a forklift, and I’m parked in the loading area and the returns lady tells me she cannot process the return until the product is unloaded and back on HD property. This is now where I’m just freaking baffled. So, I go wait, and guess what, wait some more. I go check on the status of the forklift, and it’s the same person who was the spotter the previous day. The forklift finally comes to unload, and it’s the same lady driving the forklift. She gets it unloaded, and before she leaves, I ask if she is going to call to the front that it’s unloaded or if I need a return slip for the product since the return hasn’t been processed yet. She radios to the front and proceeds to yell at the returns desk about not processing the return yet. I’m not even sure how this process was supposed to go, and I don’t think the people working there do either. 25 minutes after arriving, my return has been processed. I am a long-time home depot customer; I’ve remodeled 3 houses with home depot as our primary home improvement store. After these 2 visit it won’t be my primary store. My money is better spent elsewhere

This review & 5 stars are specifically for Christopher in Appliances. He made our dishwasher shopping experience so painless & easy. It was a large purchase for us, but definitely on the low range of dishwashers. He made us feel like our dishwasher purchase was important to him. He didn't try to upsell or downplay the one we were interested in. He had good info & when he didn't know an answer he looked it up. He looked at us while we were talking & took what we said into consideration. Christopher is pretty much an appliance sales unicorn. If we could we would invite him to dinner (after we get our new dishwasher). Give him a raise!

Wish it was easier to have product shipped from other stores.

Shopping there was easy and the people working there were pleasant and very helpful.