Reviews for W Eugene #4028

From the moment we walked into the door, until the moment we left we received excellent customer service from Miguel.

The products I need are always there and priced at a affordable cost.

Sean, the gentleman, that took care of me was fantastic! Super customer service and sales skills. A credit to your store.

Tami and Tammy and Noah are a great team! They are knowledgeable, friendly, fun and professional. We shop this Home Depot because of them.

Excellent shopping experience and definitely has some of the most friendly staff in town!

The flooring department is awesome. Dana Stegner is very knowledgeable, patient, and goes above and beyond.

I will never step foot in this store again or any Home Depot. I am remodeling my home and have spent thousands of thousands of dollars recently. A Miguel falsely accused me of abusing the return policy and falsely told me my return was not on my Home Depot credit card. It in fact was when I asked another HD employee to check on the return on my HD card. This Miguel was rude to me and threatened me with banishment from any further returns. FIRE HIM. I’d give zero stars if that was available.

The crew at the Prodesk, especially both Tammy's provide the best service and always go above and beyond. We shop HD be cause of the two of them.

Came into the store and was immediately greeted by an associate. Kilty in lighting helped me resolve my questions regarding a potential purchase. She was both professional & personable during our interaction. I ended up satisfied with my purchase, and felt that the business environment at this Home Depot was "spot-on". Thumbs UP!

We just purchased flooring for our entire house and Dana patiently went through all the details and explained everything we needed to know.

W Eug Seneca location is by far the best and most consistent,friendly & helpful home improvement store in the Eugene & Springfield area. I will ans absolutely do travel out of my way to come to this store. Always neat and clean and well stocked and in stock condition consistent to the HDepot App. Items you purchase new are actually new, and the associates are genuine in their desire to assist and educate you. Becoming more of a Do’er & startin to get more Done thanks to the W Eug location

I bought a large tool box that was already assembled. It was heavy and a little awkward for me to load alone. 3 staff members bought it to my vehicle and loaded it. One of them was the staff member that helped me through the whole process of purchasing and loading. He was so very helpful. I have to add that it was a totally different from the other Home Depot on Green Acres Rd. in Eugene, OR where you can't get help and they are generally rude. I have used the Seneca Rd. location before and had wonderful customer service that time also. I will probably drive the extra little bit to the Seneca store from now on. Keep up the good work ( And maybe have the manager of the Green Acres Rd store come over for some training!)

I come to town a few times a year for maintenance on my rental property. Every time I come in here, the store looks clean and they always have inventory of what I need. Pro desk checkout is great here as well!

When the employee Miguel took me to the air conditioner, he told me he had purchased that same brand a year ago and he has never had a problem. He was delightfully friendly, loaded the air conditioner into my cart, then loaded it into my car. What great service!

I love the folks at the Seneca store they are friendly and make you feel special...they listen to what you are looking for and are a wealth of information. After visiting all the Home Imp stores in my area...I will be back! Looking forward to getting my new washer/dryer tomorrow!

Consistent with their in stock conditions online and in the app and employees are ABSOLUTELY GENUINE in WANTING to assist you and help you be successful in whatever project you’re trying to complete. I absolutely come out of my way to come to Jay’s store to complete my DIY/Home improvement projects. Thanks JAY AND TEAM AT #4028!!

I shop at Home Depot a lot and my favorite part is leaving obviously lol sorry not saying I don’t enjoy shopping here but I’d say some might agree with me there but anyways What I really mean is when I go to check our I usually hope that Linda is working as a cashier. She is so nice to me and I always leave feeling better than I did going in even if I didn’t find everything I needed. I’m doing this for her because she makes my day almost every time so thank you Linda I appreciate you very much and I hope you get a raise or at least recognized for your outstanding work

Just awful, go to the other Eugene location

Very friendly.answered all questions..clean store..help order all supplies needed for our remodel...

Checker Dale seems to be sincerely dedicated to helping others, i like that in a big box store!

Jasmin was an employee who greeted us kindly and helped us out tremendously today. I can’t express enough my gratitude for this kind young lady. Thank you again for your assistance

We are new to the area and found the West Eugene Home Depot to be the best home store in the area. Customer service, product availability and overall cost of items is the reason we shop there.

Lots of tile on display, and impressive selection in stock.

DALE WAS A GREAT HELP

I bought a Bosch Refrigerator with the helpful recommendations of the store employee named Christopher and he made the whole transaction go smoothly and efficiently with important specifications and instructions for installation. I love my new refrigerator!

The equipment was clean and well maintained

Just about every visit to the West Eugene (Seneca Rd) store is a pleasant one. Even the ones when I don't find what I'm looking for (rare).

We just wanted to acknowledge the awesome healthy received from Jessica in plumbing. She went above and beyond to help us out. Creative problem solving saved the day and she was very courteous and helping us cut and thread some black pipe. Thank you so much for the amazing service! We also want to acknowledge Mackenzie, the cashier who was extremely courteous and helpful. Thank you so much for the wonderful shopping experience and we will be back.

I didn't realize how lacking the store was until I went to the Green Acres one. Also, they removed the veteran parking.... no sure what that is all about.

If you ever come across Miguel, reach out to him. He has helped me so much for my project by basically doing all the shopping AND building for me. I never had better service.