Reviews for W Eugene #4028

I returned an item, and after about 36 hours, there is still nothing pending on my account, and Home Depot just resides a policy that they believe exonerates them from responsibility

I love shopping this Home Depot in West Eugene. The employees are super friendly and helpful and that makes a huge difference to me! The store is clean and well stocked as well as organized.

Have you ever wondered why corporate is always wanting to know how the local stores are doing but they don't have any concern about how the people that handle the customers paperwork are doing?

Knudtson (Supervisor) was the person whom met us in appliances for washers/dryers. He is the most down to earth, friendly, professional and informed staff person we’ve ever spoke to at The Home Depot. Everyone was friendly yet busy in their work in various tasks. Honestly, the idea of spending a couple thousand hard earned dollars was difficult (stressful) to need to do so having such wonderful help in the navigation of the needs we have with delivery (plus hauling away old appliances and installing the new appliances) was straight forward and simple, thanks to Knudtson. We are getting a delivery next week and feel excited about our new appliances.

We love our Home Depot store. We have purchased many things including power tools, appliances, garden supplies, lumber, and plants, etc. over the years there. This trip was to check out battery-powered lawn mowers. Thanks to help from sales person Tiffany, who answered all our questions, and helped us through the purchase, we purchased a Ryobi mower, and will be anxious to try it out this week. We had great service, and a nice selection of mowers to choose from. Highly recommend our local HD store!

Stir way under staffed but cashier was amazing!

Nice store, and friendly employees, but they're still selling RoundUp and other pesticides that are killing the bees and butterflies. I'll recommend this store once they stop selling the poisons that are killing our pollinators.

Wonderful customer service, selection and help! Highly highly highly reccomend!!!

I went to the store for a unique request and was helped by a clerk named Patrick from the garden area. He was super helpful even though my item was not to be found in his department. He took me to different areas and called for more support in the departments he was not familiar with. Then he continued to help me until we found my unique items. He was super helpful and super pleasant. All your clerks should mirror after Patrick and his way of servicing his customers.

Darryl in lumber is the best!

Great service, location, experience. Very clean.

Staff was super friendly. Do wish there would've been someone at entrance (they could've been on break) or a store directory with aisle numbers to help guide people to the correct department. But I was able to find the appliances fairly quickly.

The store has some great employees. Unlike other stores in the Pacific NW, these guys do appreciate Veterans and their service to our country. Several employees went out of their way to express their appreciation! I was very impressed.

I called to ask about the availability as well as I had a few questions on my specific product I was interested in. The gal I spoke to over the phone was very patient as I had a lot of specific questions and was very insightful.

West 11th Home Depot.....garden shop....ask for Kelby. This young man was so helpful and such a wonderful personality. He knows his stuff!!!!

Best store in town for meeting my paint needs. They've saved me twice in the past decade, working patiently and professionally with me in matching and making original colors for my exterior paint job. Hope, Christia and Carlos in W. Eugene paint department will go above and beyond to get you exactly what you want. I visited several paint stores in town and these three are really the best in providing customer service.

Excellent service. Employees were super helpful!

Everyone was extremely friendly and helpful. We had an especially great experience with Christopher who was patient and knowledgeable while we were shopping for a new fridge (which we ended up buying at home depot instead of competitors).

I have always had a pleasant experience at this store. The employees are helpful and sometimes despite being "spread out" somewhat (having to cover lots of area per person). Thank you.

the customer service is awful. after waiting over 20 minutes to help me load stuff. i decieded to return the product, and drive to another home improvement store that was farther away. i will never shop here again i gave them enough chances.

easy to get too' and have most everything

Nice experience with a checker today, Chandra was great help!

Love this store because of helpful and friendly people, like Darryl who will cut your plywood as desired, and Alice, the nice and efficient cashier!

Be reasonable, do it the HD way...recently purchased all new counters and backsplashes for our home through. They have not yet been installed so this is in reference to the sales support and knowledgably capable people. It is not very often that a woman can work at the same level of understanding and functioning capabilities of a man, how refreshing it was to be assisted by her and she was totally on her game. She knew the product and the processes very well. We need more women like her in these stores...She was above most the guys ability to provide equal service. Matter of fact, we started out with a guy who was fumbling badly and she stepped in to save the day and save face for the ineptness of the young man who was struggling to figure out the design software...she took the bull by the horns, AWESOME! She made the whole store look good, and I will have no problem going back to her if issues arise during the installation, I know that she will be a great ambassador for me and my satisfaction. Highly recommend her...Salesperson LXT2991, ask for her and you too will feel like the most cared for individual ever!

Great experience. Great customer service. I’m from North Carolina, which is where Lowe’s HQ is, so I’ve always been loyal to them. But my last visit to this Home Depot might have just converted me,

Great place to shop good prices they always have my products in stock all the employees cashiers were very pleasant love to shop at Home Depot

We've enjoyed shopping at this location much better than the other local one. Employees at this location are friendly and happy to help.

Every experience I’ve had at HomeDepot has been extremely positive. The employees are always knowledgeable and willing to help. It seems like an incredible work environment that’s friendly and welcoming. I would like to especially shout out Miguel who I met during my most recent visit. He gave me fantastic deals and advice for future home projects I have. Thank you!

The associates are always super kind and helpful at this store. It’s also always clean! Alexandra and Dave are really awesome employees who always make my shopping trip easier!

An employee was helping us cut a length of rope, and the spool that was on the rack came up short. As we were thinking about alternatives, the employee spotted another spool of the exact product up higher, retrieved it for us and cut us the length we needed. Small thing, but I felt like he went the extra mile just in looking, like he really was interested in making sure we had what we needed. We always have a good experience with the employees at this store.