#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(845)791-2910
Tool & Truck Rental(845)791-2908
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
68 Thompson Square
Monticello, NY 12701
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Customer Store Reviews

  • 4.6 out of 421 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (421)
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Showing 1-30 of 421 reviews
Wonderful Customer Service!
I had 2 flooded rooms on Christmas Eve day. With the wonderful guidance of customer service this wet/dry vac saved me from "dampened" spirits on Christmas EVE!!
by
    • Recommended
    Nice people
    Catrina and Richie was great today never been treated with such kindness
    by
      • Recommended
      Excellent customer service!
      I was the Monticello location today, as I am making a new garden at home. The employee Catrina that helped us with what we needed was so pleasant and helpful with all of our needs. She went above and beyond. I wish all were as nice as her!
      by
        • Recommended
        Associates always very helpful and knowledgeable
        I shop at this location at least once a week always happy. Don't hesitate to use this location
        by
          • Recommended
          Amazing ustomer service
          Best customer service those girls are great catrina is the best and Karla helped me today also she is so kind and funny thank you ladies
          by
            • Recommended
            Love this store
            Love this Home Depot customer service is amazing here and catrina is always helpful
            by
              Great Employees here!
              I’d like to say Thompson store employees went above and Beyond!I purchased carpeting and had questions. The Flooring Dept was vacant. But 3 employees went above and beyond to help me. Kenny, (box person), Bev (cashier) and Kimberlee (Special Designs). Each person made my experience wonderful. Answering Questions and getting other personnel to help if needed. Thank you to Kenny, Bev and Kimberlee T for helping me!!!! They deserve an award! :)
              by
                • Recommended
                Friar customer service
                Katrina is amazing always
                by
                  Great staff
                  We have a fantastic experience with Monticello Home depot. Staff is always helpful and friendly.
                  by
                    Amazing customer service
                    Great customer service with catrina
                    by
                      • Recommended
                      Friendly and helpful employees that work there.
                      I’ve been to different stores and the store is very friendly willing to help you. If you have a problem, I won’t go anywhere else but Home Depot in Thompsonville MONTICELLO.
                      by
                        Helpful People
                        Today, we went to The Home Depot for supplies for a community project. From the person at the Customer Service desk, to the sales associates at various aisles, to the cashier, the people were helpful and readily available.
                        by
                          • Recommended
                          Exceptional customer service
                          Catrina is the best at the service desk always working extra hard and multitasking with the biggest smile she really runs the desk everyone asking for her help with their problems and she’s always willing to help!
                          by
                            • Recommended
                            Excellent store great employees
                            I rent and renovate homes all over Ny nj and FL, so I’m in a lot of Home Depot’s, this store has great employees that seem to all get along well and work together which in turn makes the store a much more pleasant experience compared to others especially in FL Miami and Gandy in tampa fl
                            by
                              • Recommended
                              Great Customer Service!!
                              I want to thank the Customer service desk for helping me resolve an issue. Thank you Julianna, Andy, Bev, and Kat. You guys are doing great and I know with confidence that anytime I have an issue I can always count on y'all. Thank you so much!
                              by
                                • Recommended
                                Staff with a smile
                                Thank you homedepot staff for making me feel great. I was sharing a story that my tenant has not paid rent in 5 months and completely trashed my house costing me over 25,000 dollars everyone spent extra time with me and was very helpful. I guess it’s a thing in Monticello….
                                by
                                  • Recommended
                                  In a regular basis this store would have more products than others will definitely recommend it
                                  Been buying at this location for years now they usually have stud that can’t be found at Middletown
                                  by
                                    • Recommended
                                    Great customer service!!!!
                                    Cafeína is the best always
                                    by
                                      • Recommended
                                      Sales
                                      Great black friday sales purchased a tool and got another tool free
                                      by
                                        • Recommended
                                        Great customer service
                                        The store has always been excellent in funding what we need. On this last case the store representative was particularly helpful.
                                        by
                                          • Recommended
                                          Awesome Employee 'Connie'
                                          I had to buy a screw of a specific size and when I was checking the screw size at the store, it fell off from my hand and landed under the shelves. An employee named 'Connie' assisted me with all that she could do in trying to retrieve the lost screw. I was so thrilled by her motivation to help me find it as she understood how important it was for me to find it.
                                          by
                                            • Recommended
                                            Great employees!
                                            This has been the quickest purchase I have made for a drill in the various stores I have visited, and I buy more than 20 drills annually.
                                            by
                                              Give them all bonuses!
                                              I have been shopping at this store a lot lately because of a reno project. I have a good employee experience every time. It's a busy store so I know Home Depot is raking in money. Share it with those workers!
                                              by
                                                • Recommended
                                                Great Store!
                                                Our Home Depot Store in Thompson Square is the place to find anything you need. Especially since there are no other similar stores in Town.
                                                by
                                                  All around the best customer service experience
                                                  Catrina at the Monticello Home Depot is truly an exceptional employee she really deserves more credit. She helped us as soon as I walked in the store she got me a credit card and rang me up. Followed through from start to finish
                                                  by
                                                    • Recommended
                                                    Not what home depot was built on
                                                    Home depots customer service is down the drain .and when one has a issue management let's the employees deal with customer not them
                                                    by
                                                      Nasty plywood
                                                      A friend with a truck bought me the one sheet of pressure treated plywood Home Depot had. It was damaged, warped, delaminated, and moldy. I think sub par lumber should be discounted, or thrown in the dumpster behind the store.
                                                      by
                                                        Great customer service
                                                        Catrina is an exceptional emplotee
                                                        by
                                                          • Recommended
                                                          Floor & Door
                                                          Excellent prices for flooring and door
                                                          by
                                                            • Recommended
                                                            Great experience
                                                            Absolutely awesome experience!! Not at all like previous times !!! Run don't walk .. .I know something needs repair or you need that grill!!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 421 reviews

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