Reviews for Sw Colorado Springs #1518

ASSOCIATES at CUSTOMER SERVICE work hard to HELP with EVERY situation

Storm was so helpful on our trip today. We purchased a treager Smoker that was not priced and none on the shelves. He found out the price and was okayed by a manager to sell us the floor model. This took some time but he was very friendly and it wasn’t really his department. We flagged him down in the returns for help. Out of 8 people behind the counter not doing anything really he was the one to acknowledge our call for help.

Scott in the Lumber Dept. is fantastic. Excellent customer service, great disposition, very knowledgeable, patient, friendly, and a true gentleman. If you need help with a project, ask for Scott. Stan is also great...very helpful, knowledgable, thorough, and kind.

With Covid19 in our life it was nice to have a great employee who was friendly and helpful. I was also pleased that the washing machine I ordered was in stock and available for delivery within the week. All staff was pleasant and helpful. WAY TO OUTSHINE HOME DEPOT!

Clean and we'll stocked with the most helpful employees. We were especially delighted to see Barbecue Joe D. Working there. Such a friendly store !

Great store to work with. Having my own business and constantly in need of supplies, I find that this particular Home Depot is well stocked and clean and the Staff pleasant and helpful, making the start of my day a pleasant one!

Makes "honey-do" fun, almost

Severely understaffed - took me 2 weeks to order an oven. Numerous phonecalls.

The Home Depot associate in home appliances is extremely knowledgeable and has superb customer service!

They were out of 10 and 12 inch spikes.

Love the store and the app. Keep up the great work!

Tanner is super helpful and awesome!

I love this store BUT a lot of the employees act like you are bothering them. I have worked in retail most of my life, I always have done my best to treat people with respect. Give it a try they have a great inventory!!! Just make sure you know what you want before you go in

The rudest employees I have ever dealt with. My gosh, they need to learn "emotional intelligence"

Went to this store in late fall to shop for a shed. We were unable to locate an associate to help us. When one finally did show up he directed us online to answer all of our questions and acted inconvenienced. We recently were in need of a lawn mower, weed eater and leaf blower so we decided to give this store another shot. The associate Alexandra in garden was very helpful. However, the boxes were in the wrong places making trying to figure out the price difficult. The products we wanted were in boxes that were in rough condition. We were informed that it is because the forklifts hit the boxes and tear them up. Upon going to the register the cashier Taylor was very nice and offered a 15% discount. The discount was approved by a supervisor and we applied for a credit card. The system did not allow for the discount and the credit card coupon. Mickayla was called up and began to berate the cashier and then argue with us that we could not have the 15% discount. While we were waiting for a manager another customer went to the register near by and got a 10% discount for waiting in line. We are fine without a discount but the fact that it was approved then we were told by another supervisor that it was not ok was irritating. She then began to unbox the mower to make sure it was not damaged to prove her point that she would not give us the perviously approved discount. Very frustrating experience.

I always get good service, a good selection and a clean store. Best store in Colorado Springs.

Christopher and Cheryl are exceptional in the appliance Dept. Tawny in Kitchen cabinets is amazing! Shannon at customer service actually both Shannon’s are great. Tom In after orders is wonderful. Bubba is exceptional. The store is great! I wish that the Home Depot store required customers to wear a mask. The customer in front of me was coughing and for sure sick and it was unsettling.

Efficient, knowledgeable & friendly.

Great Paint Department. Checkout cashier was friendly, courteous and polite. I found all of the items that were on my list in a well stocked organized shelving/display. I did require assistance. The team member was polite and precise in locating the item I was in search of. This Home Depot is clean, well organized and the parking lot is very tidy. I can' wait to go back! :)

Everything I needed was in stock. Very efficient, friendly service, even during the times of COVID-19.

All the staff here are very friendly, knowledgable, and helpful. The store is very clean and stocked. Shopping here is always a great experience!

I had a delivery of lumber dropped off for a pergola build. I called ahead of time AND visited the store (in the midst of COVID) to confirm that they would bring quality lumber. When they delivered, part of my order was missing. I also didn't get notified that delivery was on it's way (technically I did at 1400, but the delivery showed up at 0700 - 7 hours before the alert). After inspection I found 2 of 8 bad 6x6x12 timbers, 14 of 25 bad 2x6x12, 3 of 15 bad 2x6x8, and 2 of 10 bad 2x8x12. Nearly 40% of my lumber was unsatisfactory. that's not what I expect from the Home Depot.

I have been a Home Depot customer for the last 30 years and have spent thousands of dollars at many different Home Depot's. Typically I have a very good experience and everyone provides great customer service and is always willing to help a customer. I thought I would try ordering online with curbside pickup with COVID-19 and since I'm a senior citizen that is disabled it probably would be best. Also you heavily promote curbside pick up on your website. I placed the order at 5:40 AM, your website did say most orders filled within two hours however because of current events orders could be delayed. I understand and thought no big deal. I was hoping to pick up by the next morning. Surely over 24 hours later my order would be ready as it was a small order with just three different items that consisted of 5 sheets of plywood, a light switch and two driveway reflectors. After 13 hours of waiting I never recieved any communication of my order being ready so I texted via your website and I received a text back saying messaging is temporarily suspended to call your customer service team, which I did. After being on hold for over half an hour I hung up. Then I tried cancelling my order online and that became a complicated mess with doubts that my paid charges would be credited back to me so I stopped the cancellation.  The next morning I went to the Home Depot location my order was with at 6:00 AM as the website hours stated open 6:00 AM. It was not open and I waited with several other customers until the doors were opened 10 minutes late. Went to the customer service counter and waited about 5 minutes while customer representative Gabriela made eye contact with me then proceeded to ignore me while doing something on a computer. When she finished she offered her assistance, I then explained my situation which she promptly and rudely informed me that they get over 500 online pick up orders everyday and their all running late. I was flabbergasted by her response, the tone of her voice and attitude of contempt. She obviously could care less about me as the customer. At this point I just wanted my merchandise. She told me I could get it myself with no offer of assistance. I then asked her once I get the merchandise I already paid for online where do I go? She told me to come back to the customer service desk, which I did. Gabriela then tried to charge me again for the items I already paid for. I then tried to go out the door and was yelled at by some other rude unhappy employee that I can't go out that door and I have to go out the self check out door. Please remember I am a senior citizen that is disabled struggling pushing an awkward cart with 5 sheets of plywood. I understand things are challenging right now and I ignored each little inconvenience I experienced and sympathize with what the employees are going through. However it was far too many issues and the fact nobody at this Home Depot location seemed to care about the customer. I walked past at least a dozen employees and not one said good morning or offered any assistance. Two employees walked by me as I struggled loading the plywood off the middle rack onto my cart with no offer to assist. Whatever happened to the 10 foot rule of customer service? A very poor experience with no empathy for the customer, no apologies offered, no assistance, no guidance or help. All attributes of a successful business managed by a strong customer focused manager and team. Obviously a very poorly managed location as basic customer service is not part of the equation at this Home Depot.  On a final note. Why is Home Depot taking orders online for curbside pickup if they can't handle the volume? Other retailers that do so successfully are limiting how many by a few each hour. Sometimes they are booked out several days. At least you can make an informed decision if you want to do curbside pick up or not. I will never go back to this location.

Ordered a firepit for store pick up, went to this store the following day and was told they would have to use the forklift to get it off the shelf. They said they couldn't find someone to operate the forklift but I saw two different people running it. Waited almost two hours and they still didn't get it so I gave up and went to a different store. Bought a propane tank for the firepit while I was waiting, when I got home I realized it was empty. THEY MADE ME WAIT ALMOST TWO HOURS FOR A STORE PICK UP AND SOLD ME AN EMPTY PROPANE TANK! WHO DOES THAT? Who knows how long I might have waited had I not given up. I usually love Home Depot but never going back to this store.

UNFRIENDLY MANGER AND STAFF MEMBER. ARGUMENTATIVE AND NOT CUSTOMER FRIENDLY. INCOMPETENT AND SHOULD BE RELIEVED OF POSITION. CAN'T HANDLE THE STRESS OF HIS WORK CONDITIONS AND SHOULD NOT BE WORKING WITH THE PUBLIC. YOU NEVER TELL A CUSTOMER "IF YOU DON'T LIKE IT YOU CAN LEAVE." SHAME ON HIM.

The management of this store does not care about safety and much of the staff do not practice social distancing or wear appropriate masks or gloves!

Associates were very helpful and friendly. Helped me get an item that is hard to come by these days!!

Great workers, well stocked, great garden shop with huge variety of plants.

Friendly and knowledgeable staff willing to help and go above and beyond for something as simple as getting something down for you. Always a great experience at this store.

Good environment with quality service and products.