Reviews for Sw Colorado Springs #1518

The employees in this store are good, solid Home Depot workers. It appears that they strive to ensure a high customer service level and usually deliver. I like shopping early morning to take advantage of the more senior people who seems to know a bit more about products. I recommend Joan in kitchen design if you ever need a kitchen! Unfortunately she only works 3 days a week as parttime. But she is a whiz on email and always answers

This HD store is outstanding in their customer service. The employees seem happy to help customers and each other.

This is NOT about the store but about the employees who helped us with a few "micro projects" we were trying to stock up on supplies for during the rather dull weather this past weekend. They were energetic and attentive - a rare set of interactions in today's day in age, especially midst the pandemic and all the awkward that that has presented to us. Thanks!

Went to purchase a solid surface countertop. Ms. Tawni Williams took the time to explain the differences between our choice, and the range of options. After our discussion, we decided that our original choice would not meet our needs and upgraded the countertop. She really exemplifies the service we get at HD. Just an all around great people place to shop.

This store has been my go to place for many home improvements, some experiences good and so OK. I always got the job done and usually got what I needed and was happy. The last 2 times in the store I worked with Wendy Estrada and she is an exceptional employee, friendly, knowledgeable, provides fast and efficient service.

Your cashiers in the Garden Center need to be efficient. There is a long line waiting to check out with the one cashier and they are just messing around with the customers. Not professional ... Hard to find anyone to help - plenty of staff just wandering around - no one wants to lift bags of soil or mulch.

This is a great store with very helpful employees and lots of options to choose from at reasonable prices.

Before you enter the store make sure you get whatever cart you need if you can find one. This store has very few for sheets of plywood or similar size items. Staff said this has been going on for weeks and nothing has been done.

I don't understand how I can go from an awesome experience in checkout, to a nightmare in checkout the very next week. This Home Depot proved it is possible.

I found the staff to be far more helpful in this store than in another Home Depot I had shopped at. I'll always go out of my way to shop at the Sothgate store.

This is my favorite Home Depot in the Springs. They are always fully stocked, have great deals, and a very friendly staff.

Employees were helpful, knowledgeable and went out of their way to assist me with my purchases. Highly trained in Customer Service.

improve check out get rid of automictic self service check outs

As long as your order is correct, your ok. Customer Service needs some work.

Had never been to this store but after talking to Chris on the phone and he said he had a pretty big selection on washer and dryer I had to come to your store since that's what I was shopping for. I took a 2.5 hour drive from NM to Co Spring and I would shop your store again.

Store appeared clean, happy employees. Well stocked!

I just left your Southgate location in Colorado Springs and was very disappointed in the lack of assistance your team provided. As I walked down aisle 41 (main thoroughfare was closed) to get to the aisle that housed peel and stick tile, I walked by two employees (Monica and did not get gentleman’s name) talking about some employees. I apologized for interrupting and asked when they would be finished with the aisle next to me and they responded, “we don’t know what is going on...” and continued to gossip. This was about 11:30-1145. I then continued on and said thanks for not helping me...I understand it is a difficult time right now, but customer service is lacking at this location and they have lost a customer today and probably for the future. I am traveling out of my way to Lowe’s to get a better experience.

This store is well organized and stocked. All the associates are friendly, knowledgeable about their products, and always happy to help their customers.

Excellent service and great product selection.

Great store with great sales associates to help you.

Store employees were top notch and provided all services needed.

I feel very comfortable shopping at this Home Depot Store. Employees are always eager to direct me to needed areas, and give me full explanations about how to use various items. They make me feel like an important person!

Store was clean some employees were friendly but most of them were rude and acted as if they did not want to help me.

Customer service at this store is outstanding! Francisco at the customer service desk sincerely strives to ensure the customers are satisfied.

It's not too often you see a manager step in and help when there is a problem. Not only did Abby help me, but she did it in a friendly and professional way. Her personality and charm is something rarely seen in individuals holding a management position. It is obvious that she love the comanpy and her employees, but she take pride in making sure her customers have a presidential experience while visiting her store. I am glad that I was able to meet such an amiable person.

Great staff. Easy to find your way around. Amd good prices.

Great store, friendly helpful staff, I always get what I need quickly and with good advice from staff.

Easy get credit card

Great people that help you get through your needs.

I love shopping at this Home Depot because the staff is friendly and helpful. This store always has in stock what I have come to buy. One particular employee, in returns, helped me immensely. I asked her to put the correct name and phone number on an invoice of mine, of a purchase I had made earlier in the week. She was friendly, knowledgeable, kind and patient. Thank you Home Depot.