Reviews for Sw Colorado Springs #1518

The people at HD store 1518 are wonderful. The store seems to be an orphan store, as they seem to have problems keeping some items in stock. An example is SKU 601315, cabinet filler. We recently ordered cabinets through this store. They couldn’t provide us with the 4 pieces of cabinet filler on our order and we had to go to another HD location for that and one of the stock cabinets on our order. It seems strange that stock items were the problem for filling the order that included special order items that came quickly. All the employees at HD 1518 have been really wonderful and helpful.

The paint department doest retint mistake paints like the other locations. After all it's a nonrefundable purchase, what's the harm in providing actual service. Staff regularly has a "get bent" perspective and you can find them regularly serfing their phone.

I always find excellent prices and discounts on articles and products.

The staff of the Southgate Home Depot in Colorado Springs always provide me with exceptional service. They are consistently patient and kind and go above and beyond to help me as a contractor. I am extremely grateful for Jim, James, Cathy, Cindy, Iris, Bruno and Gabriela.

I’ve always had good good experiences at this store. I started coming here about a year ago when we bought our home and had lots of little house projects. I loved feeling like it was a local community with familiar faces. One part I loved was the overhead announcements, you could tell that guy loved his job and it added to the shopping atmosphere!

While returning a item at customer service the cashier tells me there's a unpleasant oder. She then tells me it was me and that it's the most disgusting smell she has ever smelled. She even goes on and washes her hands telling me she disentangle do business with people that smell. The 5 star is a JOKE. SO is the customer service.

I have shopped at this store since it was built and have NEVER had a bad experience with the store, product, inventory, and staff. My only go-to home improvement store...and my home has had a LOT of fix up projects!!!

We remodeled our entire 3000 s.f house using all products from The Home Depot. From entire kitchen, 3 1/2 bathrooms remodeled and everything in between.

Joe from the Self Checkout always goes the extra mile for Customer service. He deserves a Big Raise

I was needing help purchasing a good space heater for my living room and one of your associates, Bill, was extremely helpful & knowledgeable. He explained the heating differences between 3 different heaters I was looking at. He described each in an understandable way and made me feel like I was the only customer he needed to take care of. Since I am still recovering from major surgery, Bill placed the selected heater in my cart for me. Fantastic customer service. Thank you Bill.

Joe D. is always helpful if I have questions or need to find something. He always has a smile on his face and makes your day brighter. Thanks, Joe D.!

NORMALLY THERE ARE EMPLOYEES EVERYWHERE ASKING IF YOU NEED ASSISTANCE AND WALKING YOU WHERE YOU NEED TO GO - NOT TODAY - I WASN'T GREETED ONCE - ASKED ONE PERSON FOR HELP, HE PAGED SOMEONE ELSE, NO ONE EVER CAME. CALLED THE MAIN STORE NUMBER FROM MY CELL PHONE, ASKED FOR HELP, NO ONE EVER CAME. WENT TO THE PRO DESK, WAITED FOR THE 3 LADIES TO FINISH THEIR CONVERSATION, ASKED FOR HELP, SHE CALLED SOMEONE ON THE PHONE, NO ONE CAME. FINALLY A RYOBI VENDOR, NOT A HOME DEPOT EMPLOYEE, SAW I WAS FRUSTRATED AND CAME TO HELP. WHAT A JOKE TODAY, NO ONE WOULD STEP UP, JUST CALLED SOMEONE ELSE, NONE OF THEM WERE FRIENDLY. THE CASHIER WAS ON HER CELL PHONE DURING MY ENTIRE CHECKOUT. I WON'T BE GOING BACK TO THIS STORE FOR A LONG TIME.

Love That Milwaukee Tools Are Sold There

Very friendly staff. Especially Joe D.

the people I dealt with were knowledgeable and professional

Summertime and bought some lovely outdoor furniture. My yard looks great. Their selection was amazing and their input helped me make some great choices.

Certain isle are not accessible to get product due to, online orders are stored there for multiple days so, I have to go somewhere else to get what I need, not to mention the lack of appropriate cart being available for the product I need to get.

I’ve shopped all the stores in Colorado Springs and this store generally has the best stock and quality service

Overall Good store.. Just needs a little more Help like we all do these days...

Everyone we encountered in the store was friendly and courteous It made our shopping for a microwave experience pleasant It was refreshing to see people enjoying and doing their jobs. This is the best Home Depot store I have been to. And I’ve lived in a lot of States. Joe D was especially helpful and we commend him on his customer service skills! The young man in appliances was most helpful as well and got us our microwave that was in stock. He was quick and safely retrieved our microwave from a top shelf which expedited our shopping time. Best regards and Semper Fi Lexa Credo

Always get great color matches at paint dept.

very clean and friendly store and very knowledgeable staff as super helpful

Derek is awesome!! He knows his window/blinds department!

I bought closet shelves and parts

Jason manger on duty was horrible, go to store 1510 not much better but better then 1518.

Two ladies in Customer Service are awesome, I didn't catch one of their names but Miranda is amazing. Build a store in Fountain, CO...I'd be there daily!

Buying items for remodeling and flowers.

Home Deport customer service is fantastic! We had an issue that was difficult to solve but the employees persevered until it was 100% taken care of and they were kind and professional in the process.

Have been shopping this location since the doors opened. Shopping online or in store this location is hands down the best in Colorado Springs. Have many projects in the Que, currently removing a small bed room to increase the master bedroom size while adding a 3/4 bath and walk in closet. Keep up the great work Ms. A. Smith and great staff.

Asked 3 employees for help getting a window off 2nd shelf. None of the three would help. One told me it wasn’t his job.