Reviews for Springfield, MO #3012

Having bad experiences at other home building stores earlier in the day, the employees at Home Depot were friendly, professional, extremely helpful, and willing to help find what was needed. One young lady spent the necessary time helping my wife and I search their website for ideas, offered suggestions, wrote a shopping list for us as we talked, and then walked through the store helping us find the necessary materials. She didn't rush us, exhibited patience with our ignorance, and treated us like we mattered. Every manager and employee we spoke with looked us in the eye, spoke politely, and acted professionally. My only regret is this store is not closer to us.

The contractor desk does an excellent job of taking care of their customers! Mike and Frank are amazing and model employees! I wish everyone had their flawless attitudes and cared as much as these two do when helping customers! They truly make the home depot experience alot easier.

Great store, great management, friendly employees and for me a great location!

Halley was very helpful showing me my options and answering my questions.

The store is always clean; employees are very helpful; location is easy in and easy out

The people we're great and the lady that checked me out, Liberty, was awesome!!!

The employees were very helpful. The store was clean but it was hard to find some stuff.

Clean store. Well stocked. Friendly and knowledgeable employees. When it comes time to pay for your purchase, bring your lunch and a book. Only one human staffed checkout line.

We always appreciate the service we receive at our Springfield Home Depot! Great service friendly smiles!

It was an excellent visit. What I needed to purchase was readily shown to me. Finishing the purchase was very quick and our treatment was wonderful.

Our helper (30120007 06770) was helpful,friendly & item retrieve quickly.

What I call "on floor customer service" has always been the main downfall of HomeDepot. Sometimes associates are hard to find. One thing is constant: YOU have to ask for help! I have been in an aisle, obviously 'digging' for what I need and there has been an associate (or 2 or 3) standing within a few feet, and I have Never had any of them come up and ask, "can I help you find something?" There was an occasion when I was looking for a faucet 'insert' and I asked an associate in the plumbing dept. where I should find the part. His response: "I don't know if we even carry that." I replied, I have the model # and the HomeDepot SKU# that I got online and it said they are in stock here." He directed me to the back of the store, didn't know what aisle # and did NOT offer to come with me and help me find what I needed! I have also had issues with customer service while picking up large items that I have ordered and paid for. But that is another long story! The reason I shop at HomeDepot is: generally, they have it in stock OR I can order it and have it delivered to the store. They have a very good variety of plants, etc. in their garden section.

Virginia in the outdoor garden area was very helpful and kind and knowledgeable when I was asking questions about some items and deciding what to purchase! She was very friendly and personable ! Then a young man I can’t recall his name . He is a college student cause I ask him if he was in school . The young man loaded all the 10 bags of potting soil In my car for me . He was also very kind and personable .

Christina and Chelsea were very friendly, professional and helpful. We walked into the store and within 5 minutes our purchase was complete.

Excellent customer service. Staff was super friendly and very helpful finding what I was looking for. Cashier was super helpful ringing me up while I was holding my baby. Great Experience!

Awesome service for my in store pickup today the young lady working the pick up counter was named Lorin she was friendly and fast and thanked me for my order and gave me a smile great customer interaction.

Great experience. Even with COVID-19 spacing rules I was in and out. Great customer service.

Great service employees great friendly and happy to help

I thought the customer service was amazing, the products were available that I needed, and the overall experience was fast and easy.

This store had the product I was looking for. I had looked for the product I wanted using the app, but did not think it had the correct isle information, as I have had the same experience at other stores. I should have trusted the app. When I asked for assistance, the employee guided me toward the product, and it was located exactly where the app indicated. Love the Ryobi line of tools.

Fantastic customer service Joel response to assist a handicap person recovering at home from emergency surgery and no place to put food , he went above and beyond his call of duty. Awesome customer service great heart. Thank you THD Joel and team

Extremely helpful and friendly employees.

Super friendly, helpful staff. Had a great experience with Jaymi Canoglu.

With all the home centers in Springfield I feel I get the best deals a our Home Depot.

Best big-box store in the area! Great customer service always helpful:)

The store associates were friendly, respectful, and helpful. Products were in stock and easy to find.

Extremely friendly and helpful employees that will either point out what isle for products you are looking for or will actually take you to the isle you need. The store was very clean. Very satisfied.

Cant ever complain when I go in here. Someone is always very helpful. If anyone needs assistance with lumber, ask for Ryan. He was of great assistance to me today!

The store is very clean and very well laid out employees are always willing to lift a hand and the particular employee that helped me the most her name is Sherri. I believe she is a cashier is like a sales cashier but she help me finance my purchase I don't know if I would have been able to pay for all of it at the time and I really needed to improve my home with a product that I bought she needs to get a gold star!

stores clean and orderly, was able to get what I came for