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Filter Reviews By:Rating, Profile, Gender, Age (909)
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Showing 1-30 of 909 reviews
Apr 7, 2022
on the fence
I was on the fence about purchasing an electric mower until my nephew talked me into it. I bought the Ryobi mower and weedeater. I am ecstatic with both! I no longer have to deal with gas, oil and extension cords!!
by
May 1, 2024
Wo
Everyone eager to help
by
Recommended
Feb 27, 2024
Great Paint Dept
Kade in the paint dept, knowledgeable and very helpful. Great selection of paints and color.
by
Recommended
Feb 8, 2024
Great Store Manager
SM went above and beyond to assist in the lumber department.
by
Recommended
Dec 29, 2023
Plumbing or replacement Purchase Need, in Stock
Not overstocking available display type need, available for those and Handy! UHF, digital type advertising, Lee Plum in name of merchandiser.
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Recommended
Dec 26, 2023
Rude customer service associate.
I just wanted to exchange a pair of gloves given to me for Christmas for a larger size. Since I didn’t use the correct verbiage, they had to argue with me on just getting a simple store credit. I shouldn’t be made to feel like I’m wrong for just wanting to get something I needed.
Unfortunately, Home Depot doesn’t carry a variety of sizes. I had to get something completely different. Horrible experience.
by
Dec 24, 2023
Great experience with will call purchase
Julie was exceptional in her customer service. She makes us want to return to Home Depot.
by
Recommended
Dec 21, 2023
Poor Customer Service
Out of the three customer service representatives I spoke with, only one was reluctantly willing to help me complete an application for their credit card. Still, she gave false information, offering me a promo then immediately telling me that I actually did not qualify for it. I was using a promotional APR on the credit card and she said that I should call credit card customer service to make sure the interest rate she told me had actually been applied.
by
Dec 5, 2023
Horrible customer service!
Customer service was terrible. IAn associate pointed where I get keys made. No one was there to greet me and I saw the key hero machine. I was attempting to find code as requested on phone app. Then, after a few moments of not finding a code I turned to find an associate. An associate named Bruce was standing behind me watching me. I said, “I need help.” He replied, “ I know you need help, I was standing watching to see when you would ask for help.” I had never used the key hero service before and wish I could have received a positive customer service experience.
by
Nov 22, 2023
Great store!
Employees are very helpful and the store is always tidy when we go. It's rare that we don't find what we need. Great store to frequent for your building needs!!
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Recommended
Nov 21, 2023
Customer service stinks
I was in the store Sunday evening saw a sized or so large rolling tool boxes in an isle. The next day I went back and they had been moved...No big deal right? Wrong! I went back and forth through the whole store because the employees sent me on a wild goose chase. Finally found them on the last isle back half, no thanks to a single employee.
by
Nov 12, 2023
Best Pro Team
They have the best Pro team in the area. Excellent customer service and wide variety of products.
by
Recommended
Oct 5, 2023
Wow
What a great experience. This store has 2 of the nicest most helpful employees Caleb B & Addie. Caleb was amazing at helping us finding exactly what we needed and then going getting an item so we wouldn't have to. Then he went & made sure of a price. When we are in town we will definitely stop here again.
by
Recommended
Sep 1, 2023
Associates were friendly and helpful
I went to the store looking for tile for my new shower- Found what I wanted and it was at a great price. Everyone was so friendly and helpful
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Recommended
Aug 8, 2023
Great Home Depot & Staff
Awesomeness and Great Pro Desk People. Great Kitchen and Appliance staff. Store have employees always looking to help shoppers.
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Recommended
Jul 29, 2023
Looking for a florescent fixture
I looked in 4 other stores for this. They had about 6 in stock.. I figured I was going to look on line to find one. Not everything is LED
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Recommended
Jul 27, 2023
Love Home Depot
Many items to choose from, return was easy, new purchase was great, good prices, helpful associates
by
Recommended
Jul 4, 2023
Jim the Plumber Subject Matter Expert
Go to plumbing and ask for Jim! He will solve your problems
by
Jun 28, 2023
Another location please
Would be wonderful if had another Home Depot closer to 65633 zip code.
by
May 4, 2023
Terrible customer service
I called to have an order placed because Springfield was the only store with the flooring in stocked that matched the rest of my house. I gave the SKU# and still managed to be ordered the wrong flooring. It took a week for employees to figure out how to refund and cancel the order that their employee placed for me. I was also told it could be shipped to my house for $100 which never showed on my receipt only to find out they won’t ship from their store. I ended up having to drive there for my flooring which meant taking a day off work to make the drive there and back. Once i arrived to pick up my order i was given zero help loading other than “you’re gonna need them” when it came to strapping down my load. Overall it was just a bad experience that kept getting worse.
by
1 found this review helpful
Apr 25, 2023
Customer Service
Luke, Jeff and Haley gave me
"Excellent Customer Service"
Thank You All
by
Mar 26, 2023
Thanks for carrying the exact saw I needed
Branson didn’t carry the R4093 Ridgid, thankful Springfield did. Grace in tile was amazing
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Recommended
Mar 19, 2023
Great store, great employees!
I am not your typical woman becaise I typically do not enjoy shopping for anything, but home improvement stores are a different story! This store in particular always seems to have what I need in stock and has amazing associates to help. I'm not sire about other people but I hate when there is nobody to ask for directions to a needed item or assistance reaching an item but that is never a problem at this store. The staff is always very friendly and helpful. Thank you!
by
Recommended
Feb 2, 2023
Extremely friendly employees
It is rare these days to find courteous sales people, but apparently not at the Springfield Home Depot. My first encounter was with Logan in the paint department. He greeted me with a smile and made sure I had everything I needed
My cashier Sherri was also very friendly and saved me money by mentioning a credit card that I could sign up for. Our conversation was so nice that I didn’t want to leave
by
Dec 31, 2022
Outstanding customer care by Haley @3012
just moved to Springfield from Atlanta. I lost
my HD card and was apprehensive about
making purchases out of my hometown
location. Haley hit the high bar. I haven't
experienced this level of customer care in
Atlanta, and I've been in Gwinnett since 1992.
by
Recommended
Dec 10, 2022
Helpful/Friendly
Been shopping for the s-curve ramp for awhile, and HD had exactly what I wanted
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Recommended
Dec 5, 2022
Great shopping experience.
We bought some DeWalt products very pleased with them. And was happy to get the sale prices. Enjoyed my shopping experience everyone was very helpful and very informative. Will definitely be shopping with The House Depot again. Got great deals on appliances we purchased a stove refrigerator a hood and multiple DeWalt and tools as well.
by
Recommended
Nov 18, 2022
Hunting the hard to find light bulb
Went to the other big box store, large selection of bulbs, slow to find help, no bulb. Help was not very interested in my need. Went to Home Depot, greeting lady was so very kind and was interested in what I needed, pointed me in the right direction. Looked at the light bulbs, did not have to hunt someone to help. Steven approached me, was friendly, helpful and made looking for the illusive bulb fun. He found what I needed. Sheri the cashier was great, friendly. Whole experience was great and I have the correct bulb for 94 yr old mom
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Recommended
Nov 16, 2022
Great customer service
If you are at the Springfield store and need help I highly recommend asking Sherri, she was awesome! Great personality and super helpful!
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Recommended
Nov 10, 2022
Just an ok trip
Had been just a normal trip to HD until I went to pay. I went through a self check out register marked for cash use. I had $4 and change coming back to me. The machine gave me the change but no dollars. The young lady over the area knew exactly what to do but could not without manager approval. She tried to contact the manager but the manager was not on the premises. It took about 10 extra minutes of me standing in front of a register while the manager was located and gave the lady helping me the ok to give me my change. All this time a register is out of service.
Would be nice if the employee actually there on duty, who knows what to do, was authorized to do what it takes to rectify a situation instead of having to call around to get authorization to do what she already knows needs done.