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Showing 1-30 of 909 reviews
Nov 1, 2022
Asked for help multiple times, drove 45 minutes one way and waiting an hour in the store staring at the item in up-stock that I could not get assistance with.
My local Home Depot was out of stock of the Ridgid 3 Gallon 18v cordless vac but a store about an hour away showed 18 in stock. I had decided to make the drive to as I needed it sooner than shipping would be. I arrived at the store around 6:30, there were none of these on the shelf so I asked an associate for help locating it. They were very friendly but only looked at a couple boxes right above it before telling me the did not have them.
I proceeded to look on my own and found them in an up-stock a few aisles down and asked someone at the front for assistance, after waiting 25 minutes I returned to ask for assistance again. Another 15 minutes passed and I had found an associate on my own who said they'd get a lift to help me. After waiting another 15 minutes and watching a lift pass that aisle at least two times. I had given up and left without the item.
I cannot begin to explain how disrespected I felt, I wasted over 2 hours driving to the store, and another hour on trying to get help. After not getting assistance locating it and finding it on my own, I wasn't very bothered, but after standing in an aisle for an hour while staring at the product I wanted but could not get I am obviously upset. For 3 hours and wasted gas I basically got to see the box of the item from 15 ft away.
by
1 found this review helpful
Oct 20, 2022
Women restroom.
My wife is handicap and has to use a wheelchair. She can't open the bathroom door without assistance. The door mechanism needs to adjusted for easier opening. I have complained to several employees, including management, at the store over several months with no results.
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Recommended
Oct 10, 2022
Thanks Home Depot for excellent service and for having great garden shop choices!
My trip to Home Depot today was super! I was in and out quickly with everything I needed, and the staff offered help for me in loading my car. That impressed me greatly! Thanks, Gail and Home Depot!
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Recommended
Sep 18, 2022
Excellent customer service in appliances
I purchased new appliances from your store and so happy I did.
The products and price are no comparison to other stores.
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Recommended
Sep 16, 2022
Chain saw shaper electic one
The sharping stone are very soft it broke after 3 chains if anyone purchase this buy extra stones..
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Sep 10, 2022
Enough Associates and they are NICE
I've been here several times in the last couple of weeks. I have always been greeted nicely, helped quickly and checked out efficiently. Last week Jacob loaded me quickly and this week Gail was great showing us where to go and then ringing us up quickly. I am grateful, these days it's hard to come by.
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Recommended
Aug 15, 2022
Customer Service
John in Plumbing was excellent at understanding my unusual application of pipes, tees, elbows and caps
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Recommended
Aug 13, 2022
AMAZING
All the employees were working above and beyond for us!
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Aug 10, 2022
Worst home depot ever
This is the worst store for customer service I've ever been in. Ordered the same product 4 time due to employee incompetence of breaking it. They advertise that they honor veterans but fail to mention that the 10% veteran discount is only good up to $400 a year and only on certain products. So after spending $4k in the store why would I continue to shop there when competitors offer 11% on everything without limitation. The employees here are rude, inconsiderate, and lazy.
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Jul 28, 2022
Great Technicians
We recently bought a Moore Water Treatment System from Home Depot and it was installed the next day. Trey and Nyle came to the house on time and installed our new water treatment system. They were efficient, courteous, went over the system in detail and answered any questions that we had. They were very knowledgeable and made sure that everything was just as it was when they arrived. Greatly appreciate their efficiency and kindness.
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Recommended
Jul 23, 2022
Friendly, Efficient, Helpful Associates.
It's usually so difficult to find an actual human being to assist you in a big box store, but that isn't the case at the Springfield Home Depot. Paint departments are usually especially irksome - but we had a great experience! Michelle helped me choose exactly the right color, out of so many options, and had our many gallons of paint ready in record time. The regular checkout lane was busy helping with a complicated order, so a staff member helped us in the self-checkout lane. A very good shopping experience!
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Recommended
Jul 22, 2022
Not the greatest experience
There was Freight in the aisles, employees did not want to help me. Not very satisfied at all
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Jul 10, 2022
A lot of stock, with some ready to take right to the checkout.
I had a drain cleaning product that didn't work, but I was given store credit for its cost amount by giving up the empty container and explanation to the clerk helping me.
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Recommended
Jun 9, 2022
dryer purchase
great products and prices from this store
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Recommended
May 12, 2022
It's Great
Huge selection to choose from. I went in for more additions to my garden. So many plants, planters, and decor. I bought some nice bird feeders too that I'm already seeing a lot of activity on. Staff was wonderfully helpful too.
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Recommended
May 2, 2022
Great experience
Klayton was wonderful, he did all he could to make our purchase fair and comparable to another item.
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Recommended
Apr 24, 2022
Good Advertising and Good Product Selection
Plenty of gardening items to pick and nice people to assist with purchase.
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Recommended
Apr 13, 2022
Great employees
We had a very friendly and productive time at this store. We were able to get help when we needed and employees were around more than I normally have seen. A Great vist.
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Recommended
Apr 7, 2022
Worst Home Depot customer service from many I worked with
The employees act like they can’t see you or hear you, if I need some help I need to wait hours until some knowledgeable employee helps.
Most of The employees are slow, and have no knowledge about products. If you need some load assistance be prepared to wait forever
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Apr 7, 2022
The other big box store didn't have what we needed!
Home Depot had the plumbing repair items we needed to fix a serious problem.
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Recommended
Apr 4, 2022
Gail was very helpful!
When I checked out and ask about a Veteran's discount, Gail, who is also a Veteran, explained I needed to download the app and showed me where I may set up my military discount.
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Recommended
Mar 6, 2022
Don't go if you need lumber cut
The individuals that work in lumber cannot be bothered (one young male was literally leaning on lumber). You are a hardware store, open to the public. I get it - you might be short-staffed, and you might be tired - I get it, I really do. However, my purchases help keep those doors open so you even have a job, don't treat me like I am the enemy in this situation. I will most likely not be going back to the Home Depot store in Springfield, MO to buy any lumber. I have other options, and I will be pursuing those first.
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Feb 24, 2022
Great Store, Great Staff
I always have a positive experience at this Home Depot location. Store associates are there for me when I need help. The paint and plumbing associates have really helped me over the past few years of projects.
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Recommended
Feb 12, 2022
No customer service
Sold items that I bought on line before I got there. No resolution from customer service. Assistant managed skipped out and left a inexperienced rep to try to fix it.
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Feb 11, 2022
Friendly service
I look forward to going to Home Depot. They are always looking for ways to help the customer. I feel at home in the Home Depot.
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Recommended
Jan 18, 2022
Great Store
Love the Home Depot in my town and only complaint is that its the only store in the City and it clear across town
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Jan 9, 2022
Very helpful staff
Even though the covid impact. I still got what I needed
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Recommended
Jan 5, 2022
great experience
Just bought this one but have another one I got about 3 years ago and its been great.
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Recommended
Dec 27, 2021
great sale
Great staff went beyond helping me.
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Nov 22, 2021
Always helpful! Very informative
I purchased a Christmas gift for my son (ryobi Nation intro! He has borrowed my ryobi tools in past, decided to get him his own drill. Home depot built a multi pack tool kit (6 pc), prob more than he will need at moment... but, perfectly fills his immediate needs w 2 of the tools. Great bargain! Great dependability!