Reviews for Sandy #4409

The stock's fairly limited in this location, seems to be a bit smaller so they're less likely to have more specialized or trade specific tools. but the staff's friendly and they'll point in the right direction of where you should go what'll be in stock and wear your best shot is to get it successfully.

The store is dirty and employees do not know product let alone how to use computer. The good sale a people are treated poorly by short brown hair older manager and talked down on while she jokes and flirts with another guy in front of store. The paint department had 6 people in line one older lady that was very nice and knows her product. She had no help and manager cones up and is rude to her and dosnt care 6 people in line one of her and me waiting on side from being helped. This manager needs to be let go very unprofessional.

Kam and Jeffery helped me finding and deciding the right tools I needed

The store clerks where very helpful. I was in a big hurry and they where very quick to help and get me on my way. I shop her a lot and this day was one of the best time I had shopping there. Thanks you for the help in a stressful day!

I could live at Home Depot and be just fine with that, lol.

I have been going to this store for my work and business for almost 2 years. I have been consistently satisfied by each associate's customer service and desire to help me, including cutting a bunch of lumber. One associate, by the name of Kimberley has stood out from among the pack to be exceptionally helpful. She remembered me and and what we talked about previously, she was so fast and effective I didn't want to leave. A great store with great staff.

The service is the closest to the old family run hardware stores that you can find.

This store has very nice employees mr sriyan was so very helpful and very kind liked working with him

The employees here are always helpful and friendly other then able who was very rude

Great store and staff but make mask wearing for employees and customers a requirement. Bring back curbside pickup.

I've been to this store several times. I usually go to the Pro Desk. Tom & Theresa have super helpful during my visits. They are both most user friendly and I look forward to seeing them when I visit this store.

Brook has provided above and beyond service to myself. She helped me to choose correct item( I was about to pick a wrong one) and gave few suggessions. I didnt asked for help and looks like she understood my situation and voluntarily came to me if I need any help. Her attitude was very well appreciated. After helping me, she immediately went to another customer and asked if he needs any help and looks like her agenda is just to help !! One thing I like about Sandy store is that it stands unique from other stores and I always experienced it. Please express my sincere thanks to Brook!!

This store is well stocked and the employees are very friendly.

Everyone was super helpful other then Abel who ignored me

Terry, one of the checkers, is always so cheerful and friendly, I actually seek her out.

Went to buy a Nest Thermostat E. I checked out and drove home only to open the box and see that it was missing some pieces and that the Nest had been used. I drove back to Home Depot and exchanged it. When I got back home I opened it up and saw that they had once again sold me a used Nest with missing pieces. Very disappointed.

The manager and employees in this store were unhelpful and not friendly. We waited way too long for assistance and were bounced around between employees. Go somewhere else. There’s an Ace and Lowe’s nearby.

Outstanding service by many of the employees at this store...but especially from Carolee in the paint dept.and Mike Bascom

There were plenty of sales associates around and they were all helpful but one was truly phenomenal. It was amazing. Felt like we were being helped by an expert to solve our project issues.

I received beyond exceptional service from Sonny. When we visited your store earlier today, he was near the entrance asking each and every customer if they need any help and when it was our turn, I am looking for some materials and he guided me to the correct aisle and bay. In addition to that as I came with my daughter(She used to come when there were kids crats every month), he also gave a small kids project which made my daughter her day. He went on explaining what all Home Depot does and helping customers like me when it comes to any DIY or how Home Depot can be part of the future projects when I am interested. He has vast knowledge and the representative like him makes Home Depot unique when compared to competitors and I hope all of your employees has the same stamina and openness. I believe all this would have happened due to your strong leadership skills, corporate goals and rich training.

This is not the place to find good customer service. I wasn't a difficult customer, I was just trying to pick up an order. Not only did they misplace my order, but they didn't have any interest in trying to locate it. They just kept pushing to refund me and send me on my way. They couldn't get rid of me quick enough. I went to this Home Depot (which is not the closest one to my house, far from it) because they told me on the phone that they could physically see the item I wanted and that they would hold it at will call for me (after charging my credit card for it). Instead of admitting they made a mistake, or try to get to the bottom of it, the employee basically said, "oh well" and left us feeling like he couldn't care less. This was perhaps my worst customer service experience ever. I will definitely not be returning to the Sandy location.

They don't make customers wear masks. They just dont care about those of us who have compromised systems. If I catch this virus I die. And they just don't care. Go someplace that cares about customers during this pandemic.

This store is consistently friendly, well-stocked, and full of employees who know their stuff! Not just youngsters without experience, but old guys and mature ladies who've been around the block and know a few tricks about do-it-yourself. Getting out of the parking lot can be a challenge when really busy, but they have several exits.

The store was clean and I got stuff I needed after visiting 4 home depot stores in the valley.

Horrible customer service at the Self Checkout. Better not need one thing while checking out or you will be treated like an idiot.

Dennis made our visit to this store fantastic. He is genuine and loves to help you with loading your car or helping in any way. He has excellent customer service skills. This young man is a true benefit to this store.

We've gone to this store many times and have always had a good experience here. The store is clean and it's easy to find what you're looking for. The employees are always very friendly and helpful.

As someone who is more vulnerable to COVID-19, I was disappointed that I did not see ANY employees wearing a mask. There were more customers wearing masks than anything. If I would have known this, I would not have returned the product that I was there to return. THere was a breath/shield by the return desk, but it was off to the side which didn't serve, at all, in protecting either due to it not being near the cash register, the credit card machine, or the counter where products can be placed and handed over.

Just moved to the area. Needed some items for my home. I received outstanding customer service from everyone at this location today. I will be back! Thank you!

I rented a truck from Penske which is managed at the tool rental here, the rental tool working was older and so slow, after waiting almost an hour in line, the guy says well there is no truck here, i had people moving my house as i was picking the truck,rental guy says its the rental place fault not ours,sometimes they don't bring the trucks, we have been having a lot of trucks not showing, long story short i waited another hour for the home depot manager(not Derek a lady) to tell me there is one all the way in west valley, they never took responsibility on the issue, if you know the trucks haven't been showing .... why would you keep renting them! at least have the courtesy of calling me the day of telling me to go look somewhere else and try to find a truck and not waste 3 hours ... not to mention the 3 hours i had to pay the movers i hired for 3 free hours and the Uber to pick the new truck since i was dropped off at this location, Derek The (Manager) didn't seem to be aware of the help the tool rental guy needed even after walking by the 12 people in line, i come to this location on a weekly basis, sometimes more and it's very disappointing to see how bad this was handled