Reviews for S Reno #8560

Great service!

The South Reno store is great. They always seem to have everything I need and some things I did not know I needed. The store is always clean and organized so you can find things easily. Also, the store employees are VERY knowledgeable, helpful and available to assist.

I went here to find a microwave! Sam from appliances was seriously amazing she was friendly, she was hard working and she wasn’t giving up u til we found what we were looking for. I loved how she treated us we are a younger couple and she helped us search for different fan speeds, sizes etc. She never made us feel dumb. I LOVE good customer service and clean stores. I might even go back when I need paper towels instead of another store because all the employees were so nice!

Always clean and easy to find items needed Reece 43172 was awesome.

excellent store

Great store with lots of inventory and pleasant staff. It is a mile from my home and that is a blessing as I go there weekly.

Just my favorite place to shop or browse for items I did or did not have an immediate need. Extremely helpful staff and typically has what I need even when I don't exactly know what I am looking for.

The staff was so friendly and helpful! I will be shopping at this Home Depot location again!

This is my favorite store by far.

Very helpful employees at customer service desk.

The store is clean, well stocked, and generally staffed well enough so that one can find an employee to assist if required. That, and the I've found department specialists to be very knowledgable. The checkout staff is always helpful and friendly. It's a great store to patronize!

Friendly staff that makes you feel welcomed. Thank you Andrea for being wonderful!

This Is the WORSED STORE on the planet

The store is always neat, in convenient order, and well-stocked to make a shopping experience easy and pleasant. The employees are friendly and helpful.

This new store is super clean and well organized. Did recommend my family for frequently visiting

The paint guy was very helpful and friendly, he was knowledgeable and had my paint mixed before I knew it!! The cashier was very friendly as well and no long lines to check out. It was refreshing to check out with an actual human instead of self check out

Excellent Service and Products!

This store has some of the best professional sale personal. You have professional electrical,paint,plumbing people that offer help and give you answers and suggestion for the job...Much better then competitors and other HD stores. In today's age of of on-line buying you can not bet the personal advice and knowledge offered by the sales team...They show you the items request and give you advice on installation the a average person can understand and do...Thank You keep up the GOOD work

Very clean and organized store. Helpful knowledgeable staff make it a great experience!

Best stocked Home Depot so far and friendly

Cashiers need to know products better

I do have one complaint NOT about this store but about the corporation of Home Depot. Part of the "store specific" (Steamboat) demographic survey asks age and race. Previous page asks occupation which I select as general contractor as I am a Pro Renovator and "Flipper". Why doesn't your demographic ask gender? Do you assume that just because I am a Pro / general contractor that I am a man?

This store at Steamboat is AMAZING in their selections, pricing, and helpfulness of staff

Great customer service

it's like a second home to me.

great location and great staff

Found exactly what I was looking for, Eric and Julianne in rentals were phenomenal. They provided excellent customer service and were able to help when I had problems with rented equipment. I will absolutely shop this store again because of Eric and Julianne.

I had a lovely visit at The Home Depot, this store has amazing employees and is a pleasure to shop in. If you are lucky enough you will get their Cashier Julia to help you out she is a very lovely girl who was extremely helpful to me with all my purchases.

Worst customer service ever. Could not get help to load 4x8 sheets of melamine. The first person said he could not lift anything but did not bother to find someone else. Asked for help again to no avail. Asked another customer for a hand. Nice guy helped me out. The store was not busy as all. When I checked out. The cashier said "The customer service in this store sucks". Her words not mine. I would have given 0 stars but a minimum one star rating was required.

My wife and I were planning to re-roof our home and spend around $15,000.00 to complete this project, along with a few other smaller projects while re-decking our roof. We decided to go through The Home Depot for this and ended completed our purchases at Store #8560 in South Reno, Nevada. We placed our large purchase for the bulk of our materials needed for this project through the PRO Desk, order # H8560-54667. I wanted to provide you with my feedback in regards to the customer service I received for this large project, as there were several issues that we faced during the course of this project. The issues are bolded and numbered with the details following. Issue #1: Poor customer service through PRO Desk Associates I put together a full list of all materials needed for our roofing project with part numbers I found on Home Depot’s website and prices, to provide as much detail Home Depot associate. I first went to the store in South Carson City, Store #3312. When I went in, no one was available at the PRO Desk to assist me with a quote, so I found an employee that asked me to leave my detailed list of materials needed and contact information, so a PRO Desk associate could contact me later. On this list, I provided instructions about how to break up the order. I wanted two deliveries, the first delivery to be placed on our driveway and the second to be delivered 6 days later for rooftop delivery. When I received the quote from this store, it was all set up for one delivery on our driveway and the associate also changed a few of the materials I was ordering without consulting me first because I should want those products instead. I spoke with the associate about it to break the order up into two deliveries and to ask about why I had different items on the list. The Home Depot representative only corrected some of the items, so the quote had the incorrect material listing from what I wanted. He then resent a quote, breaking out the items for rooftop delivery, but did not send a quote for the rest of the items. I then spoke with him again to get a quote involving both deliveries for the order so I know how much it will cost and he never got back to me. I then went to South Reno, Nevada Store #8560 and spoke with their PRO Desk. They broke the quote out into the two deliveries like I wanted, included the materials I listed, and got me a good price for the quote, so I proceeded with this store. Issue #2: Overcharged several times and had to be refunded several times After placing the order, a few days later, I received a call from the PRO Desk saying that they charged me an additional delivery fee (to carry materials into the home), which they were going to refund back to my card and they did refund me this money. As we got closer to the day of delivery, I received another call saying they double charged me for one of the items I had ordered and they were going to refund that back to me as well, which they did as well. Issue #3: Delivery of items not complete, or at the scheduled time and day as discussed at the PRO Desk For the first deliver, I requested a set time for deliver, to be between 8 AM and 10 AM on that day. I was told there would be a $75 charge, and I said to set it up. Most of the items for my first delivery were delivered around 2 PM instead and the insulation I ordered was not delivered at this time. I was told by the driver that they had a second truck making deliveries that day that had my insulation on it and that it would be coming shortly. The truck never arrived. The next day, I went into the store and found the insulation I ordered was sitting in the store on pallets, wrapped with my name on it. I spoke with an associate at the PRO Desk about this and they said they had no idea why it had not been delivered when it was supposed to, but they had a driver there who could deliver it that day, which they did. I also asked about the $75 charge for getting my items delivered at a set time, and was told I was not charged for that. For my second delivery, which was rooftop delivery, it was scheduled for Thursday, May 30. As it was getting close to 2pm that day and no one called, I decided to call the PRO Desk to ask what the status of my delivery was. The associate initially stated that it had been scheduled for delivery on June 8, then another associate took over the call and assured me it was scheduled for May 30 and gave me the number to the vendor so I can follow up with them. I spoke with the vendor and they said they were scheduled to deliver on Friday, May 31. We agreed to change the delivery to 7am in the morning on the 31st, which they arrived around 7:10am that day. Issue #4: Additional training needed for associates working the Returns counter; they gave us $988 more than the cost of materials returned As we finished our project, we had extra materials, which I planned into my original order just to make sure I had enough materials. One of these materials where we had extra leftover items was insulation. We ordered 30 packs, which came in 6 bundles of 5. We had one bundle of 5 packages left, so my wife went back to store #8560 to return it. The customer service associate refunded my wife $1,175.11 for a 5 pack of insulation. While at the store, my wife mentioned to the associate that the refund amount seemed really high, but they proceeded with the refund and assured her it was correct. They mentioned that due to the original purchase payment occurring on 2 credit cards that they would refund the money in cash. The associate called another representative who reviewed the order and said they did not have that much cash on hand and that they could mail me a check for the amount. My wife said that would be fine. Then the associate received a call from the accounting department that they had $1,000 in the vault and they could provide $175.11 from the current return register. They ended up giving my wife all $1,175.11 in cash. I got a phone call from Home Depot the next day saying there was an issue with my account and the refund amount from the previous day and they asked that I call them back. Since I received the message late Saturday evening and knowing what the issue was, I went to the store the following Monday on my lunch break and was ready to settle up. I went up to the customer service counter and explained the issue and they said they were calling a manager named “Tessa.” The associate then said that the person she called was not able to come to the desk, but another associate came and helped. They said they just needed to recharge me for the 25 packs that I had not returned. They proceeded to charge me full-price for 25 packs, then I said that I originally ordered them through the PRO Desk at a reduced price, so I should be charged the original discounted price. (My original order was for a discounted price of $36.18 per pack, not the $52 they were attempting ringing up my re-purchase). I asked them about the discrepancy in price and they spent several more minutes trying to figure out why the price was different and how to reduce the price for what I was re-purchasing. They got it settled and I squared the difference. Issue #5: Additional poor customer service (and lying to customers) from associates After getting that insulation return all squared away, I proceeded to call the number which left me a message and spoke with Tessa. She stated that no one had called her regarding me at the customer service desk. I was told by the associate working the Return Counter that she called Tessa and that Tessa was not able to assist at that time. I let Tessa know what had transpired and she thanked me for resolving the issue. No Home Depot associates or managers apologized for this issue, or for the additional time I had to spend to fix their mistake, as it was clearly a training issue that could have been prevented. This was my first time spending more than a few hundred dollars at The Home Depot. My wife and I have plans to do a lot more remodeling and renovation at our house over the next several years, but Home Depot did not provide the top-notch customer service for this large purchase, so we are considering using other companies for future purchases. We hope that this letter is informative to help address several training issues that would assist in providing better customer service from start to end.