Reviews for Quincy II #2608

The Home Depot team really enhanced our shopping experience. We visited the Quincy location pretty late at night during the week, it was clear the store was getting ready to close. But still, we were greeted and helped! Our associate took the time to show us to the proper isle and helped us locate the item that we needed. He then introduced himself and said he would be one isle over if we needed anything else! Anthony, helped us at check out. We originally walked towards the self check out lane until Anthony greeted us and said he was help us. He was full of energy and had a great personality. Having this type of personality in the work place is really what brings customers back. We visit this store pretty regularly and it never disappoints.

All the associates are very helpful and friendly

Anna was great, she saved me 40 in sales to today she had me apply for home depot credit card and got it,so got 25 then she gave me another 14 so I was really happy and satisfied with my visit today. Thank you Anna

great and friendly service

Usually good service. Today slackers how are less than helpful.

This is by far the best hardware store I have ever had the pleasure of frequenting, from their amazing friendly and knowledgeable staff to their selection of proven and tested products you would be hard-pressed to find a better all in one home improvement store anywhere I 100% endorse Quincy #2608!

32608 00002 43758 RECIEPT 465 CENTRE ST QUINCY MA STORE Today I was so embarrassed by the UNPROFESSIONALISM of two of your cashiers at this store. I have spent thousands of dollars in this store by renovating my two family home to building wooden fencing in my back yard to building my own 500 sq ft shed to building a 30ft deck and many other projects to do with my restaurant. I am a 40 y/o male who does not need to be treated like a lying child in front of paying customers by the other cashier who was across from my cashier. After assisting a customer for about 5 minutes while I was at the other register in line waiting. She asked who was next so I proceeded to head towards her and while proceeding to her, she abruptly stated to me out loud I am not the next person but the gentleman that was behind the customer I was waiting on to finish at the register I was in line with. She assumed because the line wasn't neatly formed and everyone else was in back of that gentleman, that he is the next person. While I was waiting I noticed she was busy assisting a customer for about 5 minutes so how could she be able to know who was and who wasn't next? I grew up in a household that teaches respect and courtesy and to this day - I still believe in it. So for her to state that out loud in front of other paying customers which made me feel like a LIAR and felt so humiliated. Because she was an older lady I kept it inside but my anger and humiliation was so bad that I was so angry for what she did to me but because I RESPECT me elders I kept it inside and to make it worse she gave the rolling eyes to the customer who walked over to her to give him that nod she knew who was waiting first. It might be mundane in other peoples eyes but to make me feel the way she did is unacceptable and unprofessional. Now to my cashier, He stated to me that the drop ceilings were by the box which I stated to him that they sell by the pieces as well and told me that if it was by pieces there would be a tag on it which I stated to him that the person who handles that isle wrote in marker the item number to punch in which I had to go look for since the break room workers gave me a death stare and wouldn't just assist me after I told them it's right in front of their break room and I just wanted confirmation that I could purchase by pieces which it states ABOVE the item and I wanted to show them but they refused to help stating they don't know. To finish this event, the cashier stated that he will not TOUCH the insulation that is protruding in the drop ceiling and asked how many pieces do I have. (guess we can do the honor system here) I had 8 pieces where if I wanted to I could of said less but I was brought up to be HONEST. Your store could LOSE money because he did not feel like he should touch the insulation that was attached to this ceiling. So to whom it may concern, I just want to bring this to the attention of who is in charge of employee conduct. Please bring it to their attention that it is ALL about customer service that makes a business GREAT or just another number of other stores.

The cashiers are always helpful. The staff working on the floor have always been helpful and offer to assist without even been asked (and of course when asked for help as well.) When in the parking lot I've been offered assistance when putting bags of soil in my car on multiple occasions which is a huge help (they're heavy!) As well as them offering to take my cart to bring it back to the store. I've had many good experiences with the staff in this store.

The plumbing dept. was a mess and out of stock on a lot of items I was looking for, the same with flooring. ASM Melinda needs a lessons in how to treat customers. The only saving grace is Kiona at the registers, she is great

It was very easy to find the products and materials I needed to design a kitchen. Tony the kitchen designer was great! All the products are high quality and I always find what I need at that store. The store is very organised and neat.

This store is fantastic. Clean and well stocked. Everyone was very helpful and went above and beyond to help me get what I needed.

Kiona was awesome in getting me checked out as she always is. It is a pleasure to see her at the registers when I shop at this store

ASM Melinda is a poor example of how to treat customers. She did not want to help me and blew me off. Luckily other people do not follow her lead.

They messed up my order and when I called to have them fix it I was transferred to a manager. She was very rude and unapologetic for the error her employee made. I would recommend the Avon store over Quincy any day.

Mark in the Carpet Department was extraordinary and helped make our carpet buying that much better. He went above and beyond and was very patient with us while we were selecting a carpet. He even looked for us afterwards to see how we were doing in the store and tried to help us with other things non-carpet related. He is certainly knowledgeable and personable. I even came back another day and he remembered me. He made our trip to HD that much better and easier. The store was well organized and Steve in the appliance section was also very helpful. He explained things very clearly and helped us look for a new stove and over the range microwave. He was also very friendly and patient with our numerous questions.

The store is always well organized and stocked with plenty of room to move up and down the aisles. The staff are very helpful and friendly.

Matty P, the Service Lead went above and beyond to make a complicated return quick and easy. He listened to the issue, provided a solution fast and worked with a co-worker to get the new item brought to the service desk to complete the process. Thanks again.

Went this location to inquire about moving service and the associate was awesome. Respectful, kind and made the shopping a little less intimidating. He walked with me outside to show me the moving trucks in person and shared useful advice about moving cross-country. I left very satisfied and excited for my move because of his expertise and friendliness. I felt like he truly enjoyed his job of helping others make the best decisions.

Great store, with knowledgeable and friendly staff!

It’s very clean and they have everything

I had a very happy ending to my experience at this store (465 Centre St, Quincy MA) after a frustrating beginning. I was trying to return a utility sink pump that had failed. I assumed I could exchange it under warranty. However, I was told that the warranty was from the manufacturer, not HD. When I contacted the manufacturer by calling the number in the enclosed manual, they denied that it was their product! Employees Matt P. and Janice M. were INCREDIBLY helpful in assisting me with getting a new pump.

This store is generally neater and cleaner than the NQ location with lots of more items in stock. The service desk is hit or miss, hence 2 stars (fair rating). They have unreasonable policies for simple exchanges (not returns). I needed a broken part from an ice maker kit (their most expensive kit) replaced and they refused to give a replacement unless I brought the whole kit back in. I brought the original packaging, receipt and faulty part looking for a 1:1 exchange. The rest of the parts were already installed, working, tapped into the water line and is part of the house plumbing. I couldn't just rip it out without a major hassle. The other parts involved that HD wanted me to bring back were not the problem and were working fine. I should not be forced to de-install and break my home plumbing in the process in order to exchange parts that are not involved. I brought a new kit up to the service desk so they can open it up and exchange the part so they can be sure that nothing else from that kit was taken. But they refused to break into the kit unless I brought the entire kit back with me. They initially told me to go through the manufacturer for a new part which was not reasonable either since I purchased the kit less than 24 hours. Finally, they sent me down to the plumbing section. The person working in the plumbing department was great. He had the common sense to realize what the issue was and why I did not want to bring the whole kit back. He really helped me out of that situation. If HD management is reading this, please either change your policies or retrain your front desk employees to be more customer focused. BTW, please give the guy in the plumbing department a raise or promotion, he deserves it.

Great service provided by Kiona and Crew.

Helpful and knowledgeable staff, and always have items in stock

The store is great, most employees are nice and know what they are talking about. I go to the service desk/returns alot i see there are some new people working , the new people are better than the one's before, i was helped by Matt, he was awesome! Very professional,friendly, and i can see he knows what he is doing. Some of the others should learn from his customer service.

Associates are super helpful every time I go in there

I always find what I need in Home Depot. Great costumer service, good quality products and very organized at any Home Depot store.

Very nice help in your in your plumbing and vanity sink department from an employee named William.

Toilets kept unacceptable condition. In the Men's room, out of three, one was being worked on, one had no toilet seat. And the third was occupied, for a very long time, without activity. I'm guessing a malingering employee. The floor was flooded. The one off separate non-gender toilet, had a very loose toilet seat. Employees were unresponsive when my wife went to tell them about the toilet issues. I dared not lose my place in line for the one off toilet.

Seldom,if ever, Have I ever entered this store and not found what I was looking for